Manager Client Implementation Support Jobs in Kentucky

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

About the Role:

The Implementation Traineris responsible fordelivering workflow-driven training that supports client implementations and system adoption within Revenue Cycle Management (RCM) operations. This role ensures effective use of internal tools, processes, and workflows by aligning training to business outcomes and operational performance. The Implementation Trainer partners with implementation, training, and operational teams to support system adoption,optimizeworkflows, and drive ongoing user effectiveness across client implementations.

Title: Implementation Trainer

Location: Remote – United States

Schedule: Full-time, 1st shift Monday - Friday

Department: Product Implementation

Compensation: $70,000 to $90,000

Key Responsibilities:

• Deliver structured, role-based training on Benchmark workflows, systems, and best practices during client implementations
• Facilitate virtual instructor-led training sessions, workshops, and knowledge transfer meetings for internal and client stakeholders
• Collaborate with training leadership and implementation teams to develop andmaintaintraining curriculum aligned with operational workflows
• Support system readiness activities, including validation of training environments prior to implementation
• Analyze assessment results and user feedback to improve training effectiveness and materials
• Provide targeted follow-up training, coaching, and remediation sessions based on performance data
• Maintain and update training documentation, job aids, and process guides
• Support learning management system (LMS) administration, including course creation, updates, and training completion tracking
• Participate in client project meetings to gather requirements and communicate training progress and timelines
• Support post-go-live adoption and workflow optimization efforts

Required Qualifications:

• Experience in Revenue Cycle Management (RCM), preferably within Business Office operations such as insurance, self-pay, or collections
• Proven experience delivering virtual training, including instructor-led sessions and system training
• Experience supporting system implementations, process rollouts, or workflow adoption initiatives
• Strong communicationand facilitation skills with the ability toengagediverse audiences
• Ability to analyze performance data and adjust training strategies to improve outcomes
• Proficiencywith Microsoft Office and business systems, including revenue cycle or practice management platforms
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy in training delivery and content

PreferredQualifications:

• Experience developing training curriculum, job aids, and structured learning programs
• Experience working with Learning Management Systems (LMS), including course creation and reporting
• Familiarity with Benchmark workflows, tools, or similar RCM systems
• Experience ina training, instructional design, or enablement role within healthcare or RCM
• Certification or advanced knowledge in RCM specialties such as billing, insurance follow-up, or collections
• Experience conducting training needs analysis and performance evaluations
• Experience collaborating cross-functionally with implementation, operations, or project teams

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted
• At this time, we are unable to consider candidatesresidingin the state of New York for this position

What We Offer:

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Employer paid life insurance and long-term disability

Internal growth opportunities

Meduitis an Equal Opportunity Employer. We do not discriminate based on any protected classand welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.