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Manager Chatbot Tester Jobs (NOW HIRING)

Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot ... Monitor product performance, conduct user testing, and gather feedback to continuously improve the ...

Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot ... Monitor product performance, conduct user testing, and gather feedback to continuously improve the ...

Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot ... Monitor product performance, conduct user testing, and gather feedback to continuously improve the ...

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Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot ... Monitor product performance, conduct user testing, and gather feedback to continuously improve the ...

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As of Aug 8, 2026, the average hourly pay for manager chatbot tester in the United States is $47.54, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $56.01 per hour, depending on experience, location, and employer.
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Principal AI Engineer, Chatbot Development

OKX

San Jose, CA • On-site

Full-time

Re-posted 7 days ago


Job description

Job Summary:
OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. The Principal AI Engineer will lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems for both enterprise and consumer use cases.
Responsibilities:
• Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
• Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
• Design multi-level intent routing, classifier training, and fallback strategies.
• Building dialogue quality evaluation systems.
• Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
• Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.
Qualifications:
Required:
• PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
• Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
• Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
• Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
• Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
• Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.
Preferred:
• Experience in top-tier AI labs or Tech industry leaders
• Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage
• Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed
Company:
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem. Founded in 2013, the company is headquartered in Mahé, SYC, with a team of 1001-5000 employees. The company is currently Late Stage.