ZipRecruiter

Log In

1

Manager Bmc Aggregates Jobs (NOW HIRING)

Salesforce

Senior BMC Helix Engineer

... aggregate metrics to individual user failures for remediation. * Perform root cause analysis on ... Manage environment promotion (Dev → QA → Prod), change control, and release validation for ...

WVU Medicine

Quality RN

Martinsburg, WV · On-site

... extraction and aggregation, computer data entry using internet-based software and simple ... BMC Berkeley Medical Center**Cost Center:**405 UH Quality Management**Address:**2500 Hospital ...

Etched

Power Validation Engineer

San Jose, CA · On-site

Collect, analyze, and aggregate test data to support data-driven engineering decisions, generate ... power management interfaces * Experience with OpenBMC, IPMI, or custom BMC firmware for sensor ...

Etched

Power Validation Engineer

San Jose, CA · On-site

Collect, analyze, and aggregate test data to support data-driven engineering decisions, generate ... power management interfaces * Experience with OpenBMC, IPMI, or custom BMC firmware for sensor ...

The Consensus

Power Validation Engineer

San Jose, CA · On-site

Collect, analyze, and aggregate test data to support data-driven engineering decisions, generate ... power management interfaces * Experience with OpenBMC, IPMI, or custom BMC firmware for sensor ...

next page

Showing results 1-20

All JobsTechnology JobsManager Bmc Aggregates Jobs

Manager Bmc Aggregates information

See salary details

$27.5K

$81.7K

$137.5K

How much do manager bmc aggregates jobs pay per year?

As of Sep 15, 2026, the average yearly pay for manager bmc aggregates in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What cities are hiring for Manager Bmc Aggregates jobs?

Cities with the most Manager Bmc Aggregates job openings:

What are the most commonly searched types of Bmc Aggregates jobs?

The most popular types of Bmc Aggregates jobs are:

What states have the most Manager Bmc Aggregates jobs?

States with the most job openings for Manager Bmc Aggregates jobs include:

Manager Bmc Aggregates jobs near you

Senior BMC Helix Engineer

Remote

Salesforce
See more jobs at Salesforceexternal

Full-time

Posted 9 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Senior BMC Helix Developer / Administrator
Position Summary
Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows.
We are seeking a Senior BMC Helix Developer / Administrator to serve as a hands-on platform administrator- responsible for supporting, monitoring, maintaining, and enhancing Helix across its full module set. This role blends platform administration, custom development, integration engineering, and user experience improvement in a fast-moving migration and optimization environment.
The ideal candidate is equally comfortable troubleshooting a production approval failure at 2 AM, building a REST integration to SailPoint or Device42, tuning a Digital Workplace catalog experience, and designing the KPI instrumentation that tells us whether users are succeeding or failing when they submit requests, incidents, and changes.
Key Responsibilities
Platform Support & Operations
  • Serve as a tier-3 subject matter expert for BMC Helix production issues across Smart IT, Digital Workplace (DWP), Service Catalog, Incident, Change, Request, and PC Store modules.
  • Investigate and resolve submission failures, approval errors, workflow exceptions, authentication issues, and integration faults - with ability to drill from aggregate metrics to individual user failures for remediation.
  • Perform root cause analysis on platform, configuration, and custom code issues; document incidents and permanent fixes.
  • Participate in on-call rotation for critical Helix platform outages and major submission/approval failures (ticket queue management is handled separately).
  • Manage environment promotion (Dev → QA → Prod), change control, and release validation for Helix configurations and customizations.

Monitoring, KPIs & Platform Health
  • Build and maintain Helix-native monitoring and KPI dashboards (15-minute refresh) covering login health, form/catalog usage, submission success/failure rates, approval integrity, and integration health.
  • Configure and optimize AR System audit, custom KPI snapshot tables, scheduled escalations/filters, and operational reports.
  • Define and tune alert thresholds for submission failure spikes, integration errors, and authentication anomalies.
  • Partner with Technology Operations leadership to provide platform health and adoption metrics - distinct from ticket volume and queue metrics.

Development & Configuration
  • Design, build, and maintain Helix customizations including forms, workflows, filters, escalations, process definitions, and record definitions (Innovation Studio / Helix Platform as applicable).
  • Develop and enhance Digital Workplace catalog items, questionnaires, service definitions, and self-service experiences - including PC Store fulfillment flows.
  • Configure and optimize Incident and Change intake in Smart IT - focusing on reliable submission, validation, templates, and approval paths (not ticket tracking/reporting).
  • Implement Service Desk form consolidation - reduce form sprawl, retire unused forms, and standardize intake paths per platform strategy.
  • Deliver UI/UX improvements across DWP and Smart IT - layout, field logic, validation messaging, mobile usability, and branding consistency.

Integrations & APIs
  • Build and maintain REST API integrations between Helix and enterprise systems, including but not limited to:
  • PubSub (event messaging)
  • SailPoint (identity lifecycle / provisioning)
  • Device42 (asset/inventory for PC Store)
  • IT Automation platforms
  • HRIS event triggers (hire, transfer, termination workflows)
  • Develop middleware, webhooks, and custom integration layers using AR REST API, Helix Platform API, and DWP APIs.
  • Implement robust error handling, retry logic, correlation IDs, and integration failure logging aligned with KPI and support requirements.
  • Manage API authentication, service accounts, OAuth/RSSO, and least-privilege access for integrations.

AI & Automation
  • Evaluate, configure, and extend BMC Helix AI capabilities (HelixGPT, cognitive service desk features, intelligent search, virtual agent/chatbot) where licensed and appropriate.
  • Integrate AI-assisted features with knowledge sources (OLLI/Confluence - not Helix KB per platform strategy) and service catalog content.
  • Build automation for repetitive platform tasks - provisioning workflows, approval routing, data sync, and self-healing integration retries.
  • Ensure AI integrations comply with security, data classification, and privacy policies - no PII exposure in unauthorized contexts.

Governance, Security & Documentation
  • Enforce RBAC, field-level security, and data access controls - including anonymous aggregate reporting with restricted drill-down for failure investigation.
  • Maintain technical documentation: architecture diagrams, integration specs, runbooks, form catalogs, and release notes.
  • Support SOX-relevant workflows (e.g., HR access provisioning) with auditability and approval integrity.
  • Collaborate with Security, IAM, and Compliance on access reviews, service account governance, and integration security.

Migration & Continuous Improvement
  • Support ongoing ServiceNow → BMC Helix migration workstreams: PC Store, Service Desk, Incident/Change, HR workflows, and form consolidation.
  • Identify decommission candidates (unused forms, redundant intake paths) using platform usage analytics.
  • Recommend and implement platform optimizations - performance tuning, filter efficiency, escalation scheduling, and catalog UX improvements.

Required Qualifications
Experience
  • 5+ years of hands-on experience with BMC Remedy / AR System / BMC Helix in an enterprise production environment.
  • 3+ years in a senior developer, administrator, or technical lead role on Helix or equivalent ITSM platform.
  • Demonstrated experience supporting Helix ITSM, Smart IT, Digital Workplace, and Service Catalog (SRM) in production.
  • Proven track record building and maintaining REST API integrations between Helix and external enterprise systems.
  • Experience with Incident, Change, and Request module configuration - workflows, approvals, templates, and self-service intake.
  • Experience operating multi-tier Helix environments (AR Server, Mid-tier, RSSO/SSO, database layer).

Technical Skills
  • AR System: forms, active links, filters, escalations, permissions, audit configuration, SQL/reporting on AR schema.
  • Helix Platform / Innovation Studio: record definitions, views, processes, rules, deployment (preferred).
  • Digital Workplace & Service Catalog: service definitions, catalog items, questionnaires, approval mappings.
  • Smart IT: configuration, plugins, incident/change/task creation flows.
  • Integration: REST/SOAP APIs, webhooks, JSON/XML, authentication (OAuth 2.0, SAML, API keys, service accounts).
  • Scripting/development: Java, JavaScript, or equivalent for AR filters, web APIs, and custom extensions.
  • Database: SQL query and performance analysis (SQL Server and/or Oracle - match your environment).
  • Reporting: Helix native reporting, dashboards, Pentaho, or equivalent BI within Helix ecosystem.

Soft Skills
  • Strong problem-solving and analytical skills - comfortable diagnosing failures from audit trails and logs.
  • Excellent communication - translates technical issues for business stakeholders and service owners.
  • Ability to prioritize in a migration environment with competing demands and tight timelines.
  • Detail-oriented with solid documentation habits.

Preferred Qualifications
  • Extensive experience with BMC Helix 25.x / 26.x
  • Experience with BMC Helix AI / HelixGPT / cognitive chatbot configuration and integration.
  • Familiarity with SailPoint, Device42, or similar IAM/CMDB platforms.
  • Experience building KPI/observability frameworks on Helix-native tooling (audit-based metrics, custom snapshot tables, scheduled aggregation).
  • ITIL foundation or practical ITSM process knowledge (Incident, Change, Request, Catalog).
  • Experience in telecommunications, media, or large enterprise environments.
  • Exposure to ServiceNow migration projects (source or target side).
  • Experience with SOX-controlled access provisioning workflows.
  • Java development for AR System API and mid-tier extensions.
  • Familiarity with Git and CI/CD for Helix deployment pipelines.

What Salesforce employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply