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Manager Apple Support Engineer Jobs in California

We are Apple Services Engineering! ASE is the organization responsible for products like Apple ... Our teams also build and manage cloud infrastructure, supporting teams and services across Apple.

We are Apple Services Engineering! ASE is the organization responsible for products like Apple ... Our teams also build and manage cloud infrastructure, supporting teams and services across Apple.

The Apple Gift Card Product team is seeking a strategic, detail-oriented Product Manager to drive ... Minimum Qualifications Bachelor's degree in Business, Marketing, Engineering, Design, or a related ...

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Manager Apple Support Engineer information

What is the difference between Manager Apple Support Engineer vs Apple Support Specialist?

AspectManager Apple Support EngineerApple Support Specialist
Required CredentialsTechnical certifications, leadership experienceTechnical knowledge, customer service skills
Work EnvironmentTeam management, strategic planningCustomer interaction, troubleshooting
Employer & Industry UsageApple support teams, technical departmentsApple retail stores, support centers
Common Search & Comparison IntentLeadership, technical expertise, managementCustomer service, technical support skills

The main difference between a Manager Apple Support Engineer and an Apple Support Specialist lies in their roles and responsibilities. The manager oversees support teams, manages operations, and develops strategies, requiring leadership and management skills. In contrast, the support specialist focuses on troubleshooting and assisting customers directly. Both roles require technical knowledge, but the managerial position emphasizes leadership and organizational skills.

What are the most commonly searched types of Apple Support Engineer jobs in California?

The most popular types of Apple Support Engineer jobs in California are:

What cities in California are hiring for Manager Apple Support Engineer jobs?

Cities in California with the most Manager Apple Support Engineer job openings:

Product Manager, Apple Payment Services

Apple

Cupertino, CA • On-site

Full-time

Posted 6 days ago


Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers


Job description

Apple is a place where extraordinary people gravitate in order to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without. If you're excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job!
The Payment Services team is looking for a dynamic Product Manager to define and drive new product initiatives that allow customers to easily make secure purchases in stores, in apps and on the web.
Description
In this role, you will work on both traditional and alternate payment methods/flows, focusing on the Greater China market.
You will closely collaborate with Engineering, Business Development, Treasury, Legal, and many other teams across Apple.
You should combine technical proficiency, a strong sense of user experience, tact and business insight. You should have phenomenal presentation abilities and the ability to drive an impactful vision and requirements that rally the team and delight customers.
Minimum Qualifications
5+ years of experience in payments product management, with a focus on payments orchestration and partner integrations.
Ability to read, write, and communicate fluently in Mandarin Chinese in a business environment.
Strong technical background with the ability to engage with engineering teams and understand system-level tradeoffs.
Fluency with payment ecosystem players' roles and strategies (e.g., eWallets, Issuers, Acquirers).
Familiarity with global regulatory and mandate trends shaping payments (e.g., SCA, tokenization), with direct experience navigating China-specific operating requirements.
Experience leading cross-functional initiatives spanning engineering, design, legal, etc.
Ability to synthesize complex topics, drive alignment, and communicate effectively with senior leadership
Preferred Qualifications
Demonstrated ability to conceptualize and deliver end-to-end payment projects and experiences, from strategy through launch and iteration.
Proven ability to analyze payment data to drive decisions and find opportunities for optimizations.
Experience working across multiple product areas within a platform or ecosystem.
Track record of operational excellence - defining processes, managing program execution, and delivering results with consistency and rigor.
BA/BS in Business or Computer Science or equivalent experience.
Passionate about user experience.

What Apple employees say

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Benefits

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976