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Manager Analyst Jobs in Massachusetts (NOW HIRING)

Epitec

Operations Analyst

Quincy, MA · On-site

Job #105443 Operations Manager & Analyst Location: Hybrid 1 day a week - 1 ENTERPRISE DR Quincy Massachusetts 02171 United States Client is currently seeking an exceptional individual to join the ...

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Manager Analyst information

What is a manager analyst?

Manager Analysts, often known as management analysts or management consultants, are professionals who evaluate an organization's operations and recommend improvements to boost efficiency, productivity, and profitability. They gather and analyze data, interview personnel, and develop solutions to organizational problems. Manager Analysts typically work with management teams to implement new procedures or changes, and may specialize in a particular industry or business function. Their work helps organizations optimize processes and adapt to changing business environments.

What opportunities for career advancement are typically available to manager analysts within an organization?

Manager Analysts often have clear pathways for career advancement, especially as they gain experience leading projects and teams. Many organizations offer progression into higher management roles, such as Senior Manager, Director of Analysis, or even Vice President of Operations, depending on performance and organizational structure. Advancement often involves taking on more strategic responsibilities, managing larger teams, and influencing broader business decisions. Professional development, mentorship, and cross-functional projects also support growth, allowing Manager Analysts to expand their expertise and impact within the company.

What is the difference between Manager Analyst vs Business Analyst?

AspectManager AnalystBusiness Analyst
Required CredentialsBachelor's degree; often advanced degrees or certifications like PMP or Six SigmaBachelor's degree; certifications like CBAP or PMI-PBA are common
Work EnvironmentTypically in corporate or consulting settings, overseeing teams and projectsUsually in IT, finance, or business departments analyzing processes and requirements
Employer & Industry UsageUsed across industries for strategic and operational rolesCommon in technology, finance, and healthcare sectors for project analysis

The Manager Analyst role combines analytical skills with managerial responsibilities, often overseeing projects and teams. In contrast, a Business Analyst focuses on analyzing business needs and processes to recommend solutions. While both roles require strong analytical skills and relevant certifications, the Manager Analyst typically has additional leadership duties and strategic oversight.

What are the most commonly searched types of Analyst jobs in Massachusetts?

The most popular types of Analyst jobs in Massachusetts are:

What cities in Massachusetts are hiring for Manager Analyst jobs?

Cities in Massachusetts with the most Manager Analyst job openings:

Manager Analyst jobs near you
Infographic showing various Manager Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Operations Analyst

Quincy, MA • On-site

Epitec
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Epitecexternal

Contractor

Re-posted 5 days ago

Job description

  • Location: Quincy, Massachusetts
  • Type: Contract
  • Job #105443

Operations Manager & Analyst
Location: Hybrid 1 day a week - 1 ENTERPRISE DR Quincy Massachusetts 02171 United States
Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations Manager & Analyst . The Operations Manager & Analyst is a key member of the operations team, providing analytical solutions and recommendations to enhance operations processes and meet strategic objectives.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
  • Proactively monitor systems for availability, capacity & performance and when necessary, investigate and analyze the problems/issues, assess criticality, and report out as required.
  • Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
  • Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
  • Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
  • Provide technical support for daily operations & oversee production and lower environment maintenance activities in close cooperation with our vendors.
  • Participate in the patch management process for servers, system, and software.
  • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools including Quicksight.
  • Develop project plan/timeline estimation and identify key milestones for the operations team.
  • Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
  • Develop and implement "best practice" methodologies to enhance operations efficiency.
  • Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
  • Manage the Digital Certificate update process in close cooperation with our vendors.
  • Maintain the software inventory list including latest version and planned updates.
  • Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
  • Adhere to all the Secretariat's, EOHHS IT's, and relevant Management policies, procedures, and standards.
  • Review release deliverables including System Architecture designs, test plans, configuration guide, O&M Transition plan, Implementation plan etc.
  • Provide periodic status updates to business and leadership about operational projects and tasks and keep the Project and tasks tracking systems updated.
  • Manage and coordinate patching and updates in all environments including Prod, staging, QA etc.
  • Identify risks and issues and create issue response and mitigation plans.
  • Work together with technical teams in triaging any production incidences.

QUALIFICATIONS: MINIMUM REQUIREMENTS
  • Minimum (4-6) years of analytical experience, preferably within operations.
  • Demonstrated ability to solve complex IT problems, monitor servers and generate reports.
  • Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrollment application operating as a modular integrated platform).
  • Ability to resolve problems as they arise and handle situations expeditiously.
  • Must be a self-starter, have a broad technical background of systems, software, and technology, p ossess both critical-thinking and analytical skills and must be able to multi-task.
  • Must be able to work well with others in an environment where deliverables are dependent on the output of others.
  • Proficiency with Microsoft 365 applications including SharePoint, OneDrive, Microsoft Teams, Outlook, Word, Excel, PowerPoint. Proficiency with MS Project and Visio a plus.
  • Experience supporting releases, patching and upgrades in production environment.
  • Familiarity with the following or similar tools and technologies Dynatrace, QuickSight, SQL, Linux scripting, AWS.
  • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
  • Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
  • Demonstrated experience with ticketing systems including Jira and ServiceNow.
  • General knowledge and experience with Developing and presenting status reports, trends, and metrics.
  • Ability to take notes and document all user interactions and steps taken.
  • Excellent communication skills with technical and non-technical staff.
  • Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
  • Respond to ad hoc inquiries and requests for information from internal EOHHS, MassHealth and CCA stakeholders.

EDUCATION
  • Bachelor's Degree in Information Systems, Business Administration, or a closely related field

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