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Sr. Product Manager - Tech, Digital Acceleration

Sr. Product Manager - Tech, Digital Acceleration

Amazon

Bellevue, WA

Full-time

Posted 25 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,820 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Are you passionate about the customer experience. Innovating on behalf of established and emerging Amazon businesses. Amazon's Digital Acceleration team powers digital purchases and the subscription lifecycle for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses.

We drive how digital products intersect with Amazon's retail store, executing billions of digital purchases every year that enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable customer shopping experience.
As Sr. Product Manager - Tech, you will own the product vision and roadmap for digital subscription customer experiences across Amazon's digital subscription ecosystem

You will define and drive the end-to-end strategy for core shopping and transaction CX on Amazon.com and the mobile app, partnering with UX, engineering, and 35+ digital client teams to deliver a unified, transparent, and customer-first experience at scale. This is a high-visibility, high-impact role operating at the intersection of customer experience, platform strategy, and business growth. You will influence VP goals, shape multi-year roadmaps, and lead cross-functional alignment across some of Amazon's most strategic digital businesses.
Key job responsibilities
- Own the product vision and roadmap, translating customer insights and business priorities into a clear, sequenced strategy across a 1-3 year horizon.
- Define multi-year product and technical strategy across owned and dependent tech systems
- Experiment and test hypotheses using data-driven outcomes, designing and executing weblabs and A/B experiments to validate product decisions, measure customer impact, and iterate rapidly based on statistically significant results.
- Partner with UX to define best-in-class UI enhancements, translating customer insights and product strategy into intuitive, high-quality interface improvements on Amazon.com and mShop.
- Deliver precise product feature requirements, partnering closely with engineering to accelerate delivery of customer experiences, resolve technical dependencies, and ensure high-quality, on-time execution.
- Manage trade-off decisions with rigor, applying customer experience tenets and business metric guardrails to navigate contested decisions, escalating when required.
About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses

We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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