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Managed Service Provider Jobs in O Fallon, IL (NOW HIRING)

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

... a Managed Service Provider. * Knowledge of working with ITSM toolset to drive customer experience initiatives. * Energy, drive and influence to deliver * Experience of looking after a ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO

... a Managed Service Provider. * Knowledge of working with ITSM toolset to drive customer experience initiatives. * Energy, drive and influence to deliver * Experience of looking after a ...

Pivotal Placement Services

Chief Nursing Officer

Saint Louis, MO · On-site

$118K - $162K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our Comprehensive and Customer Focused Workforce Solutions include, Right-to-Hire Contract Staffing, Direct Placement, and Managed Service Provider (MSP) / Vendor Managed Services (VMS) engagements ...

ThrottleNet

Be Seen First

Project Engineer II

Saint Louis, MO · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in a Managed Service Provider environment * Experience with Microsoft Azure * Experience with security and compliance implementations * Industry certifications such as Microsoft 365 ...

IT Solutions Consulting LLC

Systems Administrator

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... providers for customer referrals Requirements • 5+ years experience in Automotive industry with proven success managing service operations • Excellent interpersonal and problem-solving skills • ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... providers for customer referrals Requirements • 5+ years experience in Automotive industry with proven success managing service operations • Excellent interpersonal and problem-solving skills • ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and maintain relationships with external service providers for customer referrals Requirements * 5+ years experience in Automotive industry with proven success managing service operations

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... providers for customer referrals Requirements • 5+ years experience in Automotive industry with proven success managing service operations • Excellent interpersonal and problem-solving skills • ...

Auffenberg Dealer Group

Service Manager

Shiloh, IL · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... providers for customer referrals Requirements • 5+ years experience in Automotive industry with proven success managing service operations • Excellent interpersonal and problem-solving skills • ...

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Showing results 1-20

All JobsManaged Service Provider JobsManaged Service Provider Jobs in O'Fallon, IL

Managed Service Provider information

See O Fallon, IL salary details

$13

$25

$37

How much do managed service provider jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for managed service provider in O'Fallon, IL is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.88 per hour, depending on experience, location, and employer.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What cities near O'Fallon, IL are hiring for Managed Service Provider jobs?

Cities near O'Fallon, IL with the most Managed Service Provider job openings:

Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in O'Fallon, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $52,661 per year, or $25.3 per hour.

Service Manager

AB MAURI FOOD INC

Saint Louis, MO • On-site

Full-time

Re-posted 18 days ago

Job description

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User Services. The main purpose of this role is to act as the primary conduit between User Services and ABF Businesses. Service Manager will work closely with the Head of User Services and Business IT teams to ensure the Quality of Operational Services being delivered by BTS to ABF Business Users.
Strong leadership, senior stakeholder management existing experience in the IS environment and operational know-how are critical to the success in this role. This role manages diverse internal stakeholders, balances competing business unit priorities and plays an active role in analyzing the goals which contribute to the BTS strategy and roadmap.
Key Accountabilities:
  • As a Service Manager, you will be accountable for all Services delivered to our ABF Businesses.
  • You will provide leadership and management of the "virtual" team, ensuring Services, are aligned and focused on the right business outcomes, under a BTS Strategy plan.
  • Pro-actively seek to add value through the development of services in addition to existing services through the regular analysis of customer satisfaction and performance data.
  • Be the voice of the Businesses within the BTS Division and represent BTS within ABF Businesses.
  • Own the relationship between User Services and ABF Businesses globally - becoming the main point of contact for the business teams for general BTS operational queries
  • Establish and maintain a strong, collaborative relationship with the Business IT teams that supports the delivery of BTS Services.
  • Measure and monitor service performance, including SLA measures.
  • Monitor all key performance indicators, including customer satisfaction and perceptions of service, and take action to prevent and address under-performance in addition to owning and delivering on any Service Improvement Plans.
  • Develop strong internal networks with, and be an effective virtual team-member of, key internal departments.
  • Proactively engage with the BTS Product managers to understand the current service model and future capabilities that can support the ABF Business goals. Be able articulate these within the Business IT teams to build engagement and support
  • Collaborate and coordinate with Business Partners when working on topics that impact multiple BUs
  • Deputies for Head of User Services as needed
  • Provide Operational Support / Holiday Cover for other Service Managers.
  • Participate in the Duty Manager On Call rota.
  • Contribute to and develop Service Management Strategy and Roadmap.

EssentialSkills,Knowledgeand Experience:
  • Experience of working in a Service Management environment either with global house IT Teams or as part of a Managed Service Provider.
  • Knowledge of working with ITSM toolset to drive customer experience initiatives.
  • Energy, drive and influence to deliver
  • Experience of looking after a multidimensional IT / Business agenda of various day-to-day IT matters
  • Strong leadership skills, able to inspire, motivate and

coach people and delegate effectively
  • Significant experience of defining, executing and delivering operational transformational service strategies, resulting in operational excellence and best in class services
  • Used to acting on own initiative and taking ownership of projector issues
  • Able to manage concurrent initiatives and conflicting demands
  • Strong team player with ability to collaboratively to deliver results
  • Strong communication and presentation skills in a variety of formats to different stakeholder seniority levels and audience types
  • Experience of preparing and presenting business cases
  • Proven ability to influence cross-functional teams without formal authority
  • Some technical knowledge of ServiceNow, Automation, Microsoft Platforms (Aure, Power Platform etc.), Server, Storage, Backup, Virtualization and Cloud technologies
  • Experience of working in a global multi geographical and multi-cultural user base.
  • Experience in presenting to and developing relationships with Senior Business Stakeholders.

EssentialSkills,Knowledge&Experience(cont.):
  • Ability to make sound and logical judgments
  • Demonstrates leadership which reflects the values of the organization
  • Demonstrates behaviors which have been collaborative, courageous, trustworthy and progressive
  • Strong customer service orientation
  • Strong interpersonal, written, and oral communication skills.
  • Ability to priorities and execute tasks in a high-pressure environment and

make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Has a passion for service excellence and continually strives to understand the customers' needs and how service can be aligned to meet these
  • Evidence of a willingness to collaborate with internal and external colleagues to provide the best possible service to the end user customer
  • Experience of establishing credible relationships within IT and Business community with examples of driving IT/Business change agenda

DesirableSkills,Knowledge&Experience:
  • ITIL v4 certification
  • Experience of working for a multi-cultural business
  • Knowledge of ServiceNow and developing reports
  • ServiceNow Platform Analytics capability

Other requirements of the role:
  • Ability to work flexibly i.e. outside of recognized normal working hours
  • Willing to travel to other locations/suppliers/vendors etc. when necessary

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