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Managed Service Engineer Jobs (NOW HIRING)

HSG Tech Inc.

Service Engineer

Addison, IL · On-site

$29 - $48/hr

Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data) * Optimize work order organization, safe tool use and customer ...

Fluence Corp.

Field Service Engineer

Plymouth, MN · On-site +1

Manage service schedules and prioritize tasks effectively * Perform start up of newly installed equipment and systems. Including PLC programming adjustments and system dial in to meet contractual ...

ZF Group

Service Engineer

Vernon Hills, IL · On-site

$59K - $74K/yr

The Service Engineer is responsible for coordinating technical service actions, supporting ... Proactively alerts Industrial Business Line Product Management and Quality department about ...

Komatsu

Service Engineer

Chicago, IL · On-site

$90K - $112K/yr

Service Engineer Posting Start Date: 8/5/26 Job Location (Short): Chicago, Illinois, USA, 60631 ... Ability to multi-task, manage multiple deadlines and projects. * Ability to be flexible and ...

Hitachi, Ltd.

Service Engineer

Raleigh, NC · On-site

The role involves close coordination with commissioning teams, engineers, project managers ... Support service activities to meet customer requirements related to power quality systems ...

Hitachi

Service Engineer

Raleigh, NC

The role involves close coordination with commissioning teams, engineers, project managers ... Support service activities to meet customer requirements related to power quality systems ...

Ampcus Inc

Service Engineer

Childress, TX · On-site

Data center operations, Field service engineering, Server hardware support, Enterprise ... management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the ...

Automated System Design

Field Service Engineer

Madison, AL · On-site

$45K - $65K/yr

Field Service Engineer - Access Control Support Analyst Role Summary The Field Service Engineer ... This individual is responsible for managing access control and video surveillance infrastructure ...

nGenium

Imaging Field Service Engineer

New Orleans, LA · On-site

$90K - $105K/yr

Job Summary Imaging Service Engineer Location: Louisiana (LA), Mississippi (MS), Alabama (AL ... Collaborate with internal teams to manage service calls and updates. Travel extensively (75%) to ...

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Managed Service Engineer information

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How much do managed service engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for managed service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a managed service engineer?

Managed Service Engineers are IT professionals who provide ongoing support, maintenance, and management of organizations' technology infrastructure, often as part of a managed services provider (MSP). They handle tasks such as monitoring systems, troubleshooting issues, managing networks, and ensuring security. Their goal is to keep clients' IT environments running efficiently and securely, often working remotely or on-site, depending on the service agreement. Managed Service Engineers play a crucial role in preventing downtime and proactively addressing technology needs for businesses.

What are the key skills and qualifications needed to thrive as a managed service engineer?

To thrive as a Managed Service Engineer, you need a solid background in IT infrastructure, troubleshooting, and network administration, often supported by a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft Azure or AWS is typically required. Strong problem-solving abilities, communication skills, and customer service orientation are crucial soft skills for this role. These competencies are essential for efficiently resolving client issues, maintaining system uptime, and building trust with clients in fast-paced, service-oriented environments.

What are some common challenges faced by managed service engineers and how can they be addressed?

Managed Service Engineers frequently encounter challenges such as managing multiple client environments, prioritizing urgent tickets, and staying updated with evolving technologies. Balancing proactive maintenance with reactive support can be demanding, especially when dealing with complex infrastructures or sudden outages. Effective time management, strong communication skills, and utilizing comprehensive documentation systems are crucial strategies for overcoming these challenges. Additionally, collaborating closely with both internal teams and client stakeholders helps ensure that issues are resolved efficiently and client expectations are consistently met.

What is the difference between Managed Service Engineer vs Network Support Technician?

AspectManaged Service EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT service companies, client sitesIn-house IT teams, service providers, client sites
ResponsibilitiesMonitoring, maintaining, and troubleshooting client networks and systemsSupporting and troubleshooting network issues, assisting with installations
Industry UsageCommon in managed service providers and IT consulting firmsCommon in corporate IT departments and service providers

The Managed Service Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network support and maintenance. However, Managed Service Engineers typically handle broader responsibilities, including proactive monitoring and client management, often working for managed service providers. Network Support Technicians usually focus on troubleshooting and supporting network issues within an organization. Both roles are essential in maintaining network health but differ in scope and complexity.

Managed Service Engineer jobs near you

Service Engineer

HSG Tech Inc.

Addison, IL • On-site

$29 - $48/hr

Full-time

Re-posted 6 days ago

Job description

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have been used and recognized our equipment and service. Please visit the web site for details about HSG: www.hsglaser.com
About the Role

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to President of US subsidiary and Service supervisor in HQ, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.
Responsibilities

  • Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
  • Optimize work order organization, safe tool use and customer data reporting.
  • Demonstrate understanding of expense reimbursement documentation and customer service evaluations
  • Partner with internal Sales, marketing, finance, customer service and R&D teams to support stake holder objectives
  • On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
  • Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
  • Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
  • Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
  • Provide one-to-one training and guidance for new hired service team member.
Qualifications

  • Two years of working experience in related industry
  • Technical know-how: installation, debugging and maintenance on 6KW equipment
  • Comprehension of circuit diagrams
  • Familiar with CAD or SOLIDWORKS design software
  • Familiar with mechanical principles.
  • Detail & deadline-oriented; well organized
  • Excellent verbal and written communication skills
  • Good interpersonal skills; ability to interact with staff across matrix partners
  • Electrician’s certification
  • Fitter’s certification
Job level and pay is dependent on experience. Pay ranges and level progressions:

  • Service Technician ($29-35 hourly)
  • Service Engineer ($36-41 hourly)
  • Senior Service Engineer ($42-48 hourly)
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.