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Managed Service Engineer Jobs (NOW HIRING)

Hitachi, Ltd.

Service Engineer

Raleigh, NC · On-site

The role involves close coordination with commissioning teams, engineers, project managers ... Support service activities to meet customer requirements related to power quality systems ...

Rivian

Service Engineer II, Exteriors

Irvine, CA · On-site

$85K - $107K/yr

This role will report to our Manager, Service Engineering- Exteriors and will report in a hybrid capacity to our office in Irvine, CA. Responsibilities * Oversee all aspects of Exteriors change ...

Rivian

Service Engineer II, Exteriors

Irvine, CA · Hybrid

$85K - $107K/yr

This role will report to our Manager, Service Engineering- Exteriors and will report in a hybrid capacity to our office in Irvine, CA. Responsibilities * Oversee all aspects of Exteriors change ...

Rivian

Service Engineer II, Exteriors

Irvine, CA · On-site

$85K - $107K/yr

This role will report to our Manager, Service Engineering- Exteriors and will report in a hybrid capacity to our office in Irvine, CA. Responsibilities * Oversee all aspects of Exteriors change ...

Rivian

Service Engineer II, Exteriors

Irvine, CA · On-site

$85K - $107K/yr

This role will report to our Manager, Service Engineering- Exteriors and will report in a hybrid capacity to our office in Irvine, CA. Responsibilities * Oversee all aspects of Interiors change ...

Super Micro Computer

Service Engineer

San Jose, CA · On-site

You will be working alongside Product managers, architects, engineers, developers, logistics teams, quality teams, and service teams to help bridge and close the gap between engineering and customer ...

EOS

Field Service Engineer, Northeast Region

Novi, MI · On-site

Service Manager, Northeast Location: Londonderry, New Hampshire We are looking for an experienced, energetic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you ...

Rbm-Services,-LLC-

Service Engineer

Knoxville, TN · On-site

With over 100 years of combined experience in the medical device industry, our management staff has ... Maintain accurate service, expense reports, and datasheets, ensuring compliance with guidelines.

3M HEALTHCARE

Field Service Engineer

Boston, MA · On-site

Field Service Engineer Overview The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical ...

RbM Services, LLC

Service Engineer

Knoxville, TN · On-site

With over 100 years of combined experience in the medical device industry, our management staff has ... Maintain accurate service, expense reports, and datasheets, ensuring compliance with guidelines.

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All JobsManaged Service Engineer Jobs

Managed Service Engineer information

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How much do managed service engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for managed service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a managed service engineer?

Managed Service Engineers are IT professionals who provide ongoing support, maintenance, and management of organizations' technology infrastructure, often as part of a managed services provider (MSP). They handle tasks such as monitoring systems, troubleshooting issues, managing networks, and ensuring security. Their goal is to keep clients' IT environments running efficiently and securely, often working remotely or on-site, depending on the service agreement. Managed Service Engineers play a crucial role in preventing downtime and proactively addressing technology needs for businesses.

What are the key skills and qualifications needed to thrive as a managed service engineer?

To thrive as a Managed Service Engineer, you need a solid background in IT infrastructure, troubleshooting, and network administration, often supported by a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft Azure or AWS is typically required. Strong problem-solving abilities, communication skills, and customer service orientation are crucial soft skills for this role. These competencies are essential for efficiently resolving client issues, maintaining system uptime, and building trust with clients in fast-paced, service-oriented environments.

What are some common challenges faced by managed service engineers and how can they be addressed?

Managed Service Engineers frequently encounter challenges such as managing multiple client environments, prioritizing urgent tickets, and staying updated with evolving technologies. Balancing proactive maintenance with reactive support can be demanding, especially when dealing with complex infrastructures or sudden outages. Effective time management, strong communication skills, and utilizing comprehensive documentation systems are crucial strategies for overcoming these challenges. Additionally, collaborating closely with both internal teams and client stakeholders helps ensure that issues are resolved efficiently and client expectations are consistently met.

What is the difference between Managed Service Engineer vs Network Support Technician?

AspectManaged Service EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT service companies, client sitesIn-house IT teams, service providers, client sites
ResponsibilitiesMonitoring, maintaining, and troubleshooting client networks and systemsSupporting and troubleshooting network issues, assisting with installations
Industry UsageCommon in managed service providers and IT consulting firmsCommon in corporate IT departments and service providers

The Managed Service Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network support and maintenance. However, Managed Service Engineers typically handle broader responsibilities, including proactive monitoring and client management, often working for managed service providers. Network Support Technicians usually focus on troubleshooting and supporting network issues within an organization. Both roles are essential in maintaining network health but differ in scope and complexity.

What are popular job titles related to Managed Service Engineer jobs?

For Managed Service Engineer jobs, the most frequently searched job titles are:

Managed Service Engineer jobs near you

Service Engineer

Raleigh, NC • On-site

Hitachi, Ltd.
IT Services • 10K+ employees
Learn more about Hitachi, Ltd.external

Full-time

Re-posted 12 days ago

Job description

Location:
Raleigh, North Carolina, United States
Job ID:
R0125780
Date Posted:
2026-06-03
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
THE OPPORTUNITY
As a Service Engineer within Hitachi Energy's Grid Integration Service organization, you will support installation, commissioning, and service activities for power quality and grid integration systems across North America. This is an office-based role focused on providing administrative and phone support to field service teams and customers, with an emphasis on responsive troubleshooting and coordination in time-sensitive situations. You will work across hardware, software, networking, and control systems to support services tied to technologies such as Series Capacitors, Static VAR Compensators, STATCOM, substations, synchronous condensers, and HVDC converter stations. The role involves close coordination with commissioning teams, engineers, project managers, suppliers, and customers to help keep critical grid assets operating reliably. You will also contribute to system knowledge transfer by supporting internal training efforts and helping evolve service processes through continuous improvement initiatives. Your work supports the safe, stable, and efficient operation of grid infrastructure that underpins power quality and system reliability.
HOW YOU'LL MAKE AN IMPACT
  • Support service activities to meet customer requirements related to power quality systems, including hardware, software, networking, and control
  • Serve as primary support for service teams and customers, including phone triage and coordinated intake of service needs
  • Provide remote troubleshooting using system documentation and technical references
  • Support local functional acceptance testing and general service coordination activities
  • Assist with system-focused training for internal junior engineers and customers
  • Collaborate with peers, engineering teams, project managers, suppliers, and customers to support service delivery
  • Contribute to internal process improvement and service execution enhancements
  • Support Grid Integration service coordination for FACTS and HVDC applications
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

YOUR BACKGROUND
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • Bachelor's degree in engineering preferred (Electrical Engineering, Power Systems, automatic control theory, software engineering, or similar), or a combination of education and experience working with electrical systems in the utility industry
  • Experience working with computer-based control systems
  • Knowledge of substation products, equipment, and engineering practices
  • Knowledge of electrical safety measures, safety regulations, compliance, and electrical standards such as ANSI, CSA, and IEC
  • Familiarity with power electronics technologies such as SVC, Series Capacitors, or HVDC is a plus
  • Precise, organized, flexible, and able to work autonomously in time-critical and high-pressure scenarios, with clear communication and availability for occasional travel

MORE ABOUT US
In this role, you'll gain exposure to complex grid integration service work while collaborating with experienced professionals across engineering, project delivery, and customer operations.
  • Opportunities to work on innovative technologies that shape the future of energy, including power quality and grid integration systems
  • A collaborative environment with experienced professionals across commissioning, service, engineering, project management, and suppliers
  • Exposure to large-scale grid infrastructure projects supporting reliability and modernization
  • A role that supports professional growth through hands-on technical service experience and cross-functional collaboration

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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