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Managed Service Engineer Jobs (NOW HIRING)

DMG MORI USA, INC

Service Engineer

Syracuse, NY · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

DMG MORI USA, INC

Service Engineer

Charlotte, NC · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

DMG MORI USA, INC

Service Engineer

Hartford, CT · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

DMG MORI USA, INC

Service Engineer

Pittsburgh, PA · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

Eosgroup

Field Service Engineer

Novi, MI

Service Manager, SE/WEST Location: Atlanta We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for ...

Eosgroup

Field Service Engineer

Novi, MI

Service Manager Polymers Location: Baltimore/Washington DC area We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will ...

DMG MORI USA, INC

Service Engineer

Saint Marys, PA · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Expert Coordinator Location : DMG MORI TC Hours : Monday ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

DMG MORI USA, INC

Service Engineer

Somerville, MA · On-site

$83K - $110K/yr

Service Engineer Reports to : Service Coordinator Location : DMG MORI TC Hours : Monday through ... Manage difficult customer situations in a positive manner, respond promptly to customer needs and ...

EOS

Field Service Engineer

Novi, MI · On-site

Service Manager Polymers Location: Baltimore/Washington DC area We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will ...

Pacifica Continental

Service Engineer

Memphis, TN · On-site

Responsibilities Service Engineers are expected to provide customers with maintenance and repair ... Manage difficult customer situations in a positive manner, respond promptly to customer needs, and ...

Pacifica Continental

Service Engineer

Syracuse, NY · On-site

Responsibilities Service Engineers are expected to provide customers with maintenance and repair ... Manage difficult customer situations in a positive manner, respond promptly to customer needs, and ...

Pacifica Continental

Service Engineer

Grand Rapids, MI · On-site

Responsibilities Service Engineers are expected to provide customers with maintenance and repair ... Manage difficult customer situations in a positive manner, respond promptly to customer needs, and ...

ZF

Service Engineer

Vernon Hills, IL · On-site

$59K - $74K/yr

The Service Engineer is responsible for coordinating technical service actions, supporting ... Proactively alerts Industrial Business Line Product Management and Quality department about ...

SwiftCruit

Service Engineer

Raleigh, NC · On-site

$70 - $90/hr

The role involves close coordination with commissioning teams, engineers, project managers ... Support service activities to meet customer requirements related to power quality systems ...

HSG Tech Inc.

Service Engineer

Addison, IL · On-site

$29 - $48/hr

Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data) * Optimize work order organization, safe tool use and customer ...

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Managed Service Engineer information

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How much do managed service engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for managed service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a managed service engineer?

Managed Service Engineers are IT professionals who provide ongoing support, maintenance, and management of organizations' technology infrastructure, often as part of a managed services provider (MSP). They handle tasks such as monitoring systems, troubleshooting issues, managing networks, and ensuring security. Their goal is to keep clients' IT environments running efficiently and securely, often working remotely or on-site, depending on the service agreement. Managed Service Engineers play a crucial role in preventing downtime and proactively addressing technology needs for businesses.

What are the key skills and qualifications needed to thrive as a managed service engineer?

To thrive as a Managed Service Engineer, you need a solid background in IT infrastructure, troubleshooting, and network administration, often supported by a relevant degree or certifications like CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms such as Microsoft Azure or AWS is typically required. Strong problem-solving abilities, communication skills, and customer service orientation are crucial soft skills for this role. These competencies are essential for efficiently resolving client issues, maintaining system uptime, and building trust with clients in fast-paced, service-oriented environments.

What are some common challenges faced by managed service engineers and how can they be addressed?

Managed Service Engineers frequently encounter challenges such as managing multiple client environments, prioritizing urgent tickets, and staying updated with evolving technologies. Balancing proactive maintenance with reactive support can be demanding, especially when dealing with complex infrastructures or sudden outages. Effective time management, strong communication skills, and utilizing comprehensive documentation systems are crucial strategies for overcoming these challenges. Additionally, collaborating closely with both internal teams and client stakeholders helps ensure that issues are resolved efficiently and client expectations are consistently met.

What is the difference between Managed Service Engineer vs Network Support Technician?

AspectManaged Service EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentManaged service providers, IT service companies, client sitesIn-house IT teams, service providers, client sites
ResponsibilitiesMonitoring, maintaining, and troubleshooting client networks and systemsSupporting and troubleshooting network issues, assisting with installations
Industry UsageCommon in managed service providers and IT consulting firmsCommon in corporate IT departments and service providers

The Managed Service Engineer and Network Support Technician roles share similar certifications and work environments, focusing on network support and maintenance. However, Managed Service Engineers typically handle broader responsibilities, including proactive monitoring and client management, often working for managed service providers. Network Support Technicians usually focus on troubleshooting and supporting network issues within an organization. Both roles are essential in maintaining network health but differ in scope and complexity.

Managed Service Engineer jobs near you

Service Engineer

DMG MORI USA, INC

Syracuse, NY • On-site

$83K - $110K/yr

Full-time

Re-posted 27 days ago

Job description


Title: Service Engineer

Reports to: Service Expert Coordinator

Location: DMG MORI TC

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 50%

Annual Base Salary Range: $83k+ (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
  • Creating and updating documentation of technical information.
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
  • Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
  • Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
  • Other duties as assigned.

Minimum Requirements:

  • Bachelors or Associates Degree in technical related field of study preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
  • Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.


Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.



Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.


We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening