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Mall Security Manager Jobs in Washington (NOW HIRING)

Andy Frain Services

Retail Security Supervisor

Woodbridge, VA · On-site

$19.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with mall management, tenants, and local police/fire departments ... Prior security experience with supervisory or leadership responsibilities * Knowledge of security ...

Andy Frain Services

Retail Security Supervisor

Woodbridge, VA · On-site

$19.57/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with mall management, tenants, and local police/fire departments ... Prior security experience with supervisory or leadership responsibilities * Knowledge of security ...

Andy Frain Services

Retail Security Supervisor

Arlington, VA · On-site

$22.81/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with mall management, tenants, and local police/fire departments ... Prior security experience with supervisory or leadership responsibilities * Knowledge of security ...

Andy Frain Services

Retail Security Supervisor

Arlington, VA · On-site

$22.81/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with mall management, tenants, and local police/fire departments ... Prior security experience with supervisory or leadership responsibilities * Knowledge of security ...

Donohoe Hospitality

Front Office Manager

Washington, DC · On-site

$78K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as ... Ensure adherence to safety, security, and emergency procedures * Maintain compliance with brand ...

Donohoe Hospitality Services

Front Office Manager

Washington, DC · On-site

$78K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as ... Ensure adherence to safety, security, and emergency procedures * Maintain compliance with brand ...

Donohoe Hospitality

Front Desk Agent

Washington, DC · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Hospitality

Front Desk Agent

Washington, DC

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Hospitality

Room Attendant

Washington, DC · On-site

$20.09/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as ... Administer key control for issued keys and manage keys left by guests. * Deliver lost and found ...

Donohoe Hospitality Services

Front Desk Agent

Washington, DC · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Hospitality

Front Desk Agent

Washington, DC · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Hospitality Services

Room Attendant

Washington, DC · On-site

$20.09/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as ... Administer key control for issued keys and manage keys left by guests. * Deliver lost and found ...

DHS Brand

Front Desk Agent

Washington, DC · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Hospitality Services

Front Desk Agent

Washington, DC · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

Donohoe Companies

Front Desk Agent

Washington, DC · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall ... Manage guestroom reservations, including taking, modifying, and canceling bookings. * Guest ...

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Mall Security Manager information

What is a mall security manager?

Mall security managers are responsible for overseeing the safety and security operations within a shopping mall. They supervise security staff, develop emergency procedures, coordinate with law enforcement, and ensure compliance with safety regulations. Their duties also include handling incidents such as theft, vandalism, or medical emergencies, and providing a safe environment for shoppers, tenants, and employees. Mall security managers play a crucial role in maintaining a secure and welcoming atmosphere in retail centers.

What are some common challenges faced by mall security managers and how can they be addressed?

Mall Security Managers often encounter challenges such as coordinating a diverse team, managing large crowds during peak hours or special events, and responding swiftly to incidents like theft or emergencies. Effective communication, ongoing staff training, and strong relationships with local law enforcement are key strategies to address these challenges. Additionally, leveraging modern surveillance technology and regularly reviewing security protocols helps ensure a safe environment for both shoppers and tenants.

What are the key skills and qualifications needed to thrive as a mall security manager, and why are they important?

To thrive as a Mall Security Manager, you need experience in security management, knowledge of safety protocols, and often a degree in criminal justice or a related field. Familiarity with surveillance systems, incident reporting software, and security equipment is typically required, along with relevant security certifications such as CPP or PSP. Strong leadership, crisis management, and interpersonal skills set top candidates apart in this role. These skills ensure the safety of shoppers and staff, effective incident response, and smooth coordination with law enforcement and mall operations.

What is the difference between Mall Security Manager vs Security Supervisor?

AspectMall Security ManagerSecurity Supervisor
CredentialsSecurity certifications, management experienceSecurity certifications, supervisory experience
Work EnvironmentOversees entire mall security operationsManages security staff and daily security tasks
Employer & Industry UsageShopping malls, retail centersRetail stores, malls, commercial properties
Search & Comparison IntentUnderstanding managerial roles in mall securityComparing supervisory roles in security teams

The Mall Security Manager typically oversees the entire security operation of a shopping mall, focusing on strategic planning and management. In contrast, a Security Supervisor handles daily security staff supervision and operational tasks. Both roles require security certifications, but the manager's role is broader, involving higher-level decision-making and coordination.

What are the most commonly searched types of Mall Security jobs in Washington?

The most popular types of Mall Security jobs in Washington are:

Mall Security Manager jobs near you

Retail Security Supervisor

Andy Frain Services

Woodbridge, VA • On-site

$19.57/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Retail Security Supervisor
LOCATION:
Potomac Mills - Woodbridge, VA
PAY:
Starting at $19.57/hour
POSITION TYPE:
Full-Time
SCHEDULE:
3:00PM - 11:00PM
OVERVIEW:
We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
  • Medical, dental, vision, and short-term disability insurance
  • 401(k) with company support
  • Paid time off
  • Employee discounts (retail, dining, entertainment)
  • Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
  • Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:
Team Leadership & Supervision
  • Supervise, coach, and support Security Officers and Shift Leads
  • Manage performance, including coaching and corrective actions when needed
  • Assist with hiring, training, and ongoing development of staff
  • Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations
  • Oversee daily security operations and ensure compliance with post orders and company policies
  • Conduct site patrols and inspections to maintain safety standards
  • Ensure reports, logs, and documentation are completed accurately and on time
  • Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management
  • Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
  • Ensure all equipment and company vehicles are maintained and functioning properly
  • Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication
  • Build strong relationships with mall management, tenants, and local police/fire departments
  • Communicate regularly with the Operations Manager regarding team and site performance
  • Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:
Required
  • Prior security experience with supervisory or leadership responsibilities
  • Knowledge of security operations, procedures, and safety practices
  • Ability to obtain and maintain required security licenses/certifications
  • Strong written and verbal communication skills (report writing required)
  • Ability to remain calm and professional in high-pressure situations

Skills & Competencies
  • Proven leadership and team management skills
  • Strong customer service mindset
  • Ability to multitask, stay organized, and prioritize effectively
  • Comfortable using security systems and standard office equipment
  • Reliable, adaptable, and detail-oriented
  • Strong interpersonal skills with the ability to work across diverse groups

Work Environment
This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.
ADDITIONAL INFORMATION:
This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
  • High School Diploma and/or equivalent; Required
  • Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • State Guard License is required.
  • CPR and First Aid Certification a plus.

Competencies (as demonstrated through experience, training, and/or testing):
  • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
  • Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
  • Knowledge of security operations and procedures.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Understanding of a variety of security and safety devices and controls.
  • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to track and maintain schedule assignments.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to various sites and changes in post procedures.
  • Ability to adapt to changes in the external environment and organization.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Strong customer service and results orientation.
  • Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
  • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
  • Directing staff in a positive manner.
  • May be required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, basic computer usage and operating controls.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
  • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
  • Close vision, distance vision, and ability to adjust focus.
  • May be required to use vehicle for the performance of duties.
  • On occasion may be required to perform stressful and physical activity.
  • Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
  • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
  • May be exposed to or required to handle sensitive and confidential information.

Compensation/Benefits:
Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

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