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Macys Jobs in Rochester, NY (NOW HIRING)

Macy's

Retail Sales Associate, Eastview - Part Time

Victor, NY · On-site

$14.50 - $16.50/hr

Be Part of an Amazing Story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions ...

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As of Sep 2, 2026, the average hourly pay for macys in Rochester, NY is $39.65, according to ZipRecruiter salary data. Most workers in this role earn between $30.82 and $51.68 per hour, depending on experience, location, and employer.

What is a Macy's job?

A Macy's job refers to employment at Macy's, a major American department store chain. Macy's offers various positions in retail sales, customer service, merchandising, management, and corporate roles. Employees are responsible for assisting customers, stocking merchandise, processing transactions, and maintaining store standards. Depending on the role, benefits may include competitive pay, discounts, and career growth opportunities.

What is the typical work environment and team structure for employees at Macy's?

Macy's employees usually work in a bustling retail setting, interacting with both customers and team members throughout their shifts. Most roles are part of a larger team, often collaborating with sales associates, department managers, and support staff to meet daily operational and customer service goals. The structure encourages open communication and joint problem-solving, especially during busy sales periods or promotional events. Team members benefit from supportive leadership, ongoing training, and the opportunity to cross-train in multiple departments, which can aid career growth within the company.

What are the key skills and qualifications needed to thrive in the Macy's position, and why are they important?

To thrive at Macy's, candidates typically need strong customer service skills, retail sales experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and loss prevention protocols is often required. Exceptional communication, teamwork, and adaptability are important soft skills that help build rapport with customers and colleagues. These abilities are critical for delivering a positive shopping experience, meeting sales goals, and contributing to a collaborative retail environment.

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Infographic showing various Macys job openings in Rochester, NY as of August 2026, with employment types broken down into 20% Full Time, and 80% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,478 per year, or $39.7 per hour.

Selling and Support Captain, Eastview - Full Time

Macy's

Victor, NY • On-site

$17.33 - $28.10/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Macy's rating

6.3

Company rating: 6.3 out of 10

Based on 862 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description


Be Part of an Amazing Story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
What You Will Do
  • Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
  • Lead colleagues in the execution and completion of assigned tasks.
  • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
  • Ensure high-level of customer service through problem-solving and customer-focused resolutions.
  • Enhance the in-store customer experience by promoting our Macy's mobile app.
  • Meet with People Leaders throughout the day to plan and monitor total store activities.
  • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
  • Perform store opening and closing procedures, including accessing alarm system and settling the registers.
  • Lead and participate in the adherence to our best in class merchandise standards.
  • Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent

Essential Physical Requirements You Will Perform
  • This position requires lifting, constant moving, standing, and reaching with arms and hands.
  • Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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