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Be part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store.

• Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements.

• Collaborate with, guide, and support merchandising teams in their workload completion.

• Update and maintain mannequin and visual presentations that upholds the Macy's brand and Create three-dimensional visual merchandising displays.

• Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary.

• Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.

• Ensure high-level of customer service through problem-solving  and customer-focused resolutions.

• Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques.

• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards.

• Perform sales and/or support duties in addition to your direct visual responsibilities.

• Work with all levels of store partners and in alignment with the Regional Visual leaders.

• Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines.

• Educate all colleagues on basic merchandising and visual presentation.

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

• Ability to communicate and share information with diverse groups of customers and peers

• Self-starter who is able to adapt quickly to changing customer expectations and needs

• Resourceful and able to adapt quickly to changing priorities and deadlines

• Ability to interpret, lead and, execute visual merchandising directives

• 1-2 years of Retail merchandising and/or visual display experience is required

• Art, design, or creative background; awareness of current fashion trends preferred

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

• Frequent use of computers and handheld electronic equipment

• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision

• Lifting and moving items weighing up to 25lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.