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Macy's

Site Merchandising Associate

Manhattan, NY · On-site

$81.84K - $136.32K/yr

They enhance the success of Macys.com by partnering with business and support teams to ensure flawless site execution and the launch of new features and system enhancements. The Site Merchandiser ...

Macy's

Site Merchandising Associate

Manhattan, NY · On-site

$81.84K - $136.32K/yr

They enhance the success of Macys.com by partnering with business and support teams to ensure flawless site execution and the launch of new features and system enhancements. The Site Merchandiser ...

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What are the key skills and qualifications needed to thrive as a Macy's eCommerce Associate, and why are they important?

To thrive as a Macy's eCommerce Associate, you need a solid understanding of online retail operations, product knowledge, and customer service, typically supported by experience in eCommerce or retail environments. Familiarity with order management systems, inventory software, and point-of-sale (POS) platforms is important for daily tasks. Strong communication skills, attention to detail, and the ability to multitask help you excel in a fast-paced, customer-centric environment. These skills ensure efficient operations, positive customer experiences, and the smooth functioning of Macy's online sales platform.

What are some common challenges faced by employees working in Macy's e-commerce (Macys.com) roles, and how can they be addressed?

Employees at Macy's e-commerce (Macys.com) often encounter challenges such as adapting to rapidly changing technologies, meeting tight project deadlines, and collaborating across various departments like marketing, merchandising, and IT. Staying updated on digital trends and maintaining clear communication with cross-functional teams are essential for success. Macy's supports its staff with ongoing training and encourages open dialogue, which helps employees overcome obstacles and grow within the organization.

What is Macy's.com and what kind of jobs are available there?

Macy's.com is the online shopping platform for Macy's, one of the largest department store chains in the United States. Careers at Macy's.com span various fields, including e-commerce, technology, marketing, customer service, digital merchandising, and logistics. Employees work on enhancing the customer experience, managing the website, processing online orders, and developing new digital solutions. Roles can range from software engineers and UX designers to digital marketing specialists and fulfillment center associates. Working at Macy's.com offers opportunities to be part of a leading retail technology environment.

What is the difference between Macys Com vs Macys Retail Associate?

AspectMacys ComMacys Retail Associate
Primary RoleOnline order processing, customer service via digital channelsIn-store customer service, sales assistance
Work EnvironmentRemote or office-based, digital platformsPhysical retail store
Required SkillsCustomer service, e-commerce knowledge, communication skillsCustomer service, sales skills, product knowledge
Common CertificationsNone required, but e-commerce or retail experience helpfulNone required, retail experience preferred

Macys Com primarily handles online customer interactions and order management, while Macys Retail Associate focuses on in-store sales and customer service. Both roles require strong communication skills but differ in work environment and daily tasks. Understanding these differences helps job seekers find the right fit within Macy's retail and e-commerce operations.

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What states have the most Macys Com jobs? States with the most job openings for Macys Com jobs include:
Macys Com jobs near you
Site Merchandising Associate

Site Merchandising Associate

Macy's

Manhattan, NY • On-site

$81.84K - $136.32K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Macy's rating

6.1

Company rating: 6.1 out of 10

Based on 832 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description

Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Site Merchandising Associate supports site operations, testing, and merchandising functions. They enhance the success of Macys.com by partnering with business and support teams to ensure flawless site execution and the launch of new features and system enhancements. The Site Merchandiser devises and recommends digital strategies to maximize the online assortment and drive site traffic.
What You Will Do
  • Ensure data consistency across all customer touchpoints and devices. Establish best practices based on competitive landscape and assist in promotion execution, brand shop execution, and facet and browse optimization.
  • Optimize product detail pages, including size and fit information, attribution, tagging, page layout, images, reviews, and CGC.
  • Manage taxonomy optimization, including header fly-outs and left-hand navigation. Collaborate with SEO and UX teams to develop best practices.
  • Optimize on-site search by addressing failed search terms and acting on trending phrases and key brands.
  • Enhance event execution by optimizing promo codes, PWPs, GWPs, sequencing, and boosting.
  • Drive affiliate and SEM performance through weekly submissions of top-performing offers.
  • Identify online opportunities to increase sales, conversion, and profit performance.
  • Collaborate with merchant teams to understand business strategy, objectives, and priorities.
  • Prepare and present quarterly business reviews (QBRs) to optimize taxonomy and search strategies, including competitive deep dives. Provide insights and strategies for the best online experience.
  • Foster strategic cross-functional relationships with merchants, marketing, creative production, production, and internal site merchandise partners to leverage resources and establish best-in-class event execution.
  • Seek opportunities to grow the business by improving the customer shopping experience through innovation and competitive analysis.
  • Work with business intelligence, experimentation, and relevancy teams to understand and develop comprehensive strategies for site audits.
  • Assist with training and developing assistants and trainees on the team. Share best practices across site merchandising to support overall team growth.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  • In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need
Collaboration: Collaborate with merchant teams to understand business strategy, objectives, and priorities.
Presentation Skills: Prepare and present quarterly business reviews (QBRs) to optimize taxonomy and search strategies, including competitive deep dives. Provide insights and strategies for the best online experience.
Technical Communication: Effectively share technical information, communicate technical issues, and solutions to all levels of the business.
Cross-Functional Relationship Building: Foster strategic relationships with merchants, marketing, creative production, production, and internal site merchandise partners to leverage resources and establish best-in-class event execution.
Innovation and Competitive Analysis: Seek opportunities to grow the business by improving the customer shopping experience through innovation and competitive analysis.
Data Analysis: Work with business intelligence, experimentation, and relevancy teams to understand and develop comprehensive strategies for site audits.
Project Management: Ability to juggle multiple projects, identify primary and secondary objectives, prioritize time, and communicate timelines to team members.
Product/Project Ownership: Ability and desire to take ownership of products and projects.
Creative and Strategic Thinking: Ability to think creatively, strategically, and technically.
Technical Proficiency: Knowledge of MS Office computer programs is required.
Who You Are
  • Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of direct experience.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs.

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

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Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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