Job Summary:
SAP is a leading company in enterprise resource planning software, helping over 400,000 customers worldwide. As a Machine Learning Engineer, you will design and maintain AI solutions for customer support, collaborating with a team to enhance SAP's support offerings.
Responsibilities:
• Design, train, and evaluate AI models that power customer support solutions.
• Build and optimize RAG pipelines, embeddings, and agentic workflows for enterprise use.
• Develop evaluation frameworks to measure model accuracy, relevance, and task completion.
• Translate business problems into ML solutions with measurable outcomes.
• Collaborate with team members to productionize applications.
• Use prompt engineering, model orchestration, and tool-calling patterns to improve agents.
• Stay current with the fast-evolving AI landscape.
• Contribute to responsible AI and document model features, limitations, and design decisions for technical and non-technical stakeholders.
Qualifications:
Required:
• 3+ years of experience in ML engineering or data science delivering production solutions.
• Strong foundation in ML and NLP.
• Proficiency in Python, ML frameworks (e.g. PyTorch) and modern AI tooling (e.g. LangChain, Hugging Face)
• Practical experience with LLMs, including fine-tuning, prompt engineering, RAG, and agentic architectures.
• Solid understanding of evaluation methodologies.
• Experience translating research into reliable production systems.
• Ability to collaborate effectively across engineering, product, and business teams.
• Curiosity and a continuous-learning mindset to keep pace with a fast-moving field.
• Knowledge of privacy, security and compliance requirements for enterprise software.
• Fluent in English.
Company:
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It is a sub-organization of Delos Cloud. Founded in 1972, the company is headquartered in Walldorf, DEU, with a team of 10001+ employees. The company is currently Late Stage.