Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of administrative and clerical procedures and systems, such as word processing and managing files and records. Must have moderate typing skills. Knowledge of computers and the ability to learn computer programs. Knowledge of and ability to use other various office equipment, such as a 10-key calculator, fax machine, scanner, copiers, etc.
Ability to maintain a high level of professionalism by being honest and ethical.
Ability to pay careful attention to details and complete work tasks thoroughly.
Must be able to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in challenging situations.
Must accept criticism and deal calmly and effectively with high-stress situations.
Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to understand new information's implications for current and future problem-solving and decision-making.
Ability to accurately and effectively transmit and receive information necessary to accomplish goals and objectives, including effective written and oral communication, keeping customers, subordinates, peers, and supervisors informed, and listening.
Able to maintain courteous and effective working relationships with the public, County departments, co-workers, and other agencies.
Skilled in research and data management.
Good organization and time management skills.