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Mac Worker Jobs (NOW HIRING)

Cencora

MAC Program Support Representative II

$24/hr

The MAC Program Support Rep II serves as the team's subject matter expert and escalation point for ... Preferred working knowledge or experience of pharmacy benefit management companies and retail ...

Dufry

MAC Beauty Artist

Astoria, NY · On-site

$22.25/hr

Working at LaGuardia Airport * Open Availability MAC Beauty Artist Key Accountabilities: * Provide timely, welcoming, personal, professional, and consistent service to all customers at all times ...

Bexar County, TX

$93K - $116K/yr

Job Title MAC Immigration Attorney Pay Rate Min to Mid Range $93,228.00 - $116,538.00 Time Type ... May be required to work more than 40 hours during the workweek Working With Bexar County Bexar ...

Dufry

MAC Beauty Advisor

Newark, NJ

$21.25/hr

Working at the Newark Liberty International Airport * Open Availability MAC Beauty Artist Key Accountabilities: * Provide timely, welcoming, personal, professional, and consistent service to all ...

Nightwing

Mac Developer

Sterling, VA · On-site

Strong problem-solving skills and experience working with complex codebases Desired Qualifications * Two (2) years of experience developing, testing, and debugging macOS kernel extensions

Turner & Townsend

Senior MAC Coordinator

Phoenix, AZ · On-site

Working with our clients across real estate, infrastructure, energy and natural resources, we ... The MAC Coordinator will work closely with Facilities, Workplace, Space Planning, building ...

Turner & Townsend

Senior MAC Coordinator

Phoenix, AZ · On-site

Working with our clients across real estate, infrastructure, energy and natural resources, we ... The MAC Coordinator will work closely with Facilities, Workplace, Space Planning, building ...

Turner & Townsend

Senior MAC Coordinator

Phoenix, AZ · On-site

Working with our clients across real estate, infrastructure, energy and natural resources, we ... The MAC Coordinator will work closely with Facilities, Workplace, Space Planning, building ...

Lincoln IT

MAC/PC Field Technician

New York, NY · On-site

$22 - $26/hr

Desktop/Laptop, MAC and Printer troubleshooting. Responsibilities * Provide phone support and on ... If you are interested in working for a growth-oriented company with a culture that exudes ...

Lincoln IT

MAC/PC Field Technician

New York, NY · On-site

$20.75 - $25.25/hr

Desktop/Laptop, MAC and Printer troubleshooting. Responsibilities * Provide phone support and on ... If you are interested in working for a growth-oriented company with a culture that exudes ...

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Mac Worker information

What is a Mac worker?

Mac Workers are professionals who specialize in managing, supporting, and maintaining Apple Macintosh computers and related software within an organization or for individual clients. Their responsibilities often include troubleshooting hardware and software issues, deploying updates, configuring networks, and ensuring the security and optimal performance of Mac systems. They may also assist users with training and provide technical support for various macOS applications and services. Mac Workers are essential in environments where Apple devices are prevalent, ensuring smooth operation and user satisfaction.

How does a Mac worker typically collaborate with IT and end-users to resolve technical issues?

As a Mac Worker, you'll regularly interact with both IT colleagues and end-users to troubleshoot and resolve technical issues related to Apple hardware and software. This often involves responding to support tickets, conducting in-person or remote assistance, and documenting solutions for recurring problems. Effective communication is essential, as you'll need to translate complex technical concepts into understandable guidance for users while also coordinating with IT teams to implement broader system updates or security measures. Building strong relationships with both groups helps ensure a smooth workflow and efficient resolution of technical challenges.

What are the key skills and qualifications needed to thrive as a Mac worker, and why are they important?

To thrive as a Mac Worker, you need strong knowledge of macOS, hardware troubleshooting, and software support, often supported by relevant experience or Apple certifications. Familiarity with Apple tools like Apple Configurator, Jamf, and the Apple Service Toolkit is typically required. Excellent problem-solving skills, customer service orientation, and clear communication set outstanding Mac Workers apart. These abilities ensure efficient technical support, high user satisfaction, and the smooth operation of Apple environments.

What is the difference between Mac Worker vs Mac Technician?

AspectMac WorkerMac Technician
CredentialsBasic knowledge of Mac systems, possibly some certificationsAdvanced certifications like Apple Certified Mac Technician (ACMT)
Work EnvironmentRetail stores, customer support, on-site setupRepair centers, technical support, troubleshooting labs
Industry UsageCustomer service, sales, basic support rolesTechnical repair, diagnostics, hardware/software troubleshooting

Mac Workers typically handle customer interactions, basic setup, and support tasks, often in retail or support environments. Mac Technicians perform in-depth repairs, diagnostics, and hardware troubleshooting, requiring specialized certifications. While both roles work with Mac systems, Mac Technicians have more technical expertise and responsibilities in repair and maintenance.

What are popular job titles related to Mac Worker jobs?

For Mac Worker jobs, the most frequently searched job titles are:

Mac Worker jobs near you
Infographic showing various Mac Worker job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution.

MAC Program Support Representative II

Remote

Cencora
See more jobs at Cencoraexternal

$24/hr

Full-time

Medical, Dental, Vision

Posted 25 days ago

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details
Job Description

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Summary of Role:

Under the direction of the Senior Manager, the MAC Program Support Rep II is accountable for the end-to-end management of Maximum Allowable Cost (MAC) cases across the GNP/Elevate/Accelerate programs. This role owns the full MAC lifecycle - from daily intake, data entry, and PBM submissions through appeal processing, response challenges, and customer reporting. The MAC Program Support Rep II serves as the team's subject matter expert and escalation point for all MAC-related activities, ensuring timely resolution, accurate case management, and favorable outcome optimization on behalf of member pharmacies.

Shift Details: Monday-Friday 8am-5pm PST, hybrid in office in Orange, CA 2 days

Pay Details: $24/hr-$26/hr/hr (DOE)

Responsibilities:

  • Receives, identifies, and triages all MAC requests submitted via the MAC mailbox
  • Performs daily data entry of all MAC requests, additions, and updates - including online submissions and outcome communications.
  • Submits weekly research requests to PBMs; tracks and follows up on open items.
  • Manages the MAC mailbox, ensuring timely response and queue hygiene.
  • Creates, updates, and closes MAC cases in the applicable system(s) in accordance with established workflows.
  • Monitors case aging and prioritizes pending review queue to minimize backlog.
  • Updates MAC cases based on PBM responses; documents outcomes accurately for audit and reporting purposes.
  • Submits MAC appeals to PBMs within required timeframes; tracks submission status and outcomes.
  • Challenges unfavorable MAC responses using available program data and appeal pathways.
  • Monitors favorable vs. unfavorable outcome rates and escalates systemic issues or trends to management.
  • Serves as the escalation point for complex MAC cases and PBM disputes.
  • Produces bi-weekly and monthly customer-facing MAC reports, including case volume, submission rates, and outcome summaries.
  • Tracks and communicates key MAC performance metrics (e.g., case creation, submission rate, favorable outcome rate, pending review aging).
  • Partners with cross-functional teams (IT, operations, PBMs) to resolve MAC-related issues impacting customer economics.
  • Maintains SOPs, reference materials, and documentation for MAC workflows.
  • Flags and escalates systemic MAC pricing issues that may impact program participation or customer retention.

Education:

  • High School Diploma/GED or equivalent experience required.

  • 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.

  • Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

Skills and Knowledge:

  • Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.

  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.

  • Ability to work interdependently with other team members to accomplish daily tasks and processes.

  • Ability to communicate effectively and professionally verbally, non-verbally, and in writing

  • Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.

  • Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.

  • Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time
Salary Range*
$34,000 - 62,370

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation

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