Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular ... Two (2) or moreyears experienceproviding technical support to end users usingWindows and Mac ...
Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular ... Two (2) or moreyears experienceproviding technical support to end users usingWindows and Mac ...
IT Help Desk Specialist II
Madison, WI · On-site
$24 - $28/hr
Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular ... Two (2) or more years experience providing technical support to end users using Windows and Mac ...
IT Help Desk Specialist II
Madison, WI · On-site
$24 - $28/hr
Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular ... Two (2) or more years experience providing technical support to end users using Windows and Mac ...
Mac Help Desk information
See Spring Green, WI salary details
$12.78 - $14.71
2% of jobs
$14.71 - $16.64
6% of jobs
$16.64 - $18.57
12% of jobs
$19.11 is the 25th percentile. Wages below this are outliers.
$18.57 - $20.50
17% of jobs
The median wage is $22.04 / hr.
$20.50 - $22.42
16% of jobs
$22.42 - $24.35
16% of jobs
$25.32 is the 75th percentile. Wages above this are outliers.
$24.35 - $26.28
12% of jobs
$26.28 - $28.21
7% of jobs
$28.21 - $30.14
6% of jobs
$30.14 - $32.07
3% of jobs
$32.07 - $34
2% of jobs
$12
$23
$33
How much do mac help desk jobs pay per hour?
As of Aug 4, 2026, the average hourly pay for mac help desk in Spring Green, WI is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.06 per hour, depending on experience, location, and employer.
Are Mac Help Desk jobs still in demand?
Mac Help Desk jobs remain in demand due to ongoing reliance on Apple products in businesses and personal use. These roles often require technical skills, customer service abilities, and familiarity with macOS and related hardware, making them a stable career option in IT support.
What is a Mac Help Desk?
A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.
How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?
A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.
What is the difference between Mac Help Desk vs Mac Support Specialist?
| Aspect | Mac Help Desk | Mac Support Specialist |
|---|---|---|
| Certifications | Basic Apple certifications, CompTIA A+ | Advanced Apple certifications, Apple Certified Support Professional |
| Work Environment | Help desks, call centers, on-site support | On-site, remote support, enterprise environments |
| Responsibilities | Basic troubleshooting, user assistance, ticket management | Advanced troubleshooting, hardware repairs, system configuration |
The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.
What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?
To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.
Full-time
Medical, Retirement
Posted 24 days ago
Job description
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.Position Title:IT Help Desk Specialist IIJob Category:University StaffEmployment Type:RegularJob Profile:IT Help Desk Specialist IIJob Duties:Required Qualifications:Preferred Qualifications:Work Location:
TheIT Help Desk Specialist(official title: IT Help Desk Specialist II) serves as the first point of contact for customers seeking technicalassistance. The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users.
Key Job Responsibilities:HELP DESK AND WORKSTATION MANAGEMENT
- Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, software applications
- Respond to, troubleshoot, and resolve ticketed issues
- Communicate with end users in a professional and timely manner for all incidents and requests
- Troubleshootingby email, phone, ticketing system, IM,and remoteaccess software
- Identify trends in incidents and initiate responses to widespread issues
- Strive to resolve all assigned tickets and only escalate those that require specialized knowledge outside of own areas of expertise
- Escalate tickets as necessary
- Perform setup and configuration of end user devices
- Install and configure hardware, operating systems, and software
- Manage workstation fleet inventory, keeping CMDB up to date
- Deliver and setup hardware to users
- Create and deliver reports to leadership
- Provide guidance and trainings to end-users as needed for new and existing hardware, operatingsystems,and software packages
- Maintain awarenessof trends and regulations to ensure effectiveness and compliance
- Manage equipment lifecycle, commissioning,decommissioning,ande-wasterecycling
Knowledge, Skills, Abilities
- Excellent organizational and time management skills.
- Ability to work collaboratively withothers on common goals, projects, and tasks
- Ability toprofessionallycommunicatewithsmall and largegroups ofstakeholders
- Ability tomaintainclear and thorough records of support tickets, resolutions, and user interactions
- Knowledgeof best practices for cybersecurity, such aspassword management, phishing awareness, and compliance requirements.
- Excellentanalytical and problem-solving skills
- Demonstrated interpersonal skills to work effectively both in a team environment and independently to successfully perform work assignments
- Demonstrated ability to collaborate withboth tech savvy andnon-techsavvy audiences
- Experience prioritizing multiple assignments and managing workload
TheOffice of Learning & Information Technology Services (OLITS) is dedicated to supporting the use of technology to enhance the teaching and learning mission of the UW System institutions. OLITS staff have responsibility for systemwide collaboration and enhancement of six major areas of Information Technology:1)overall systemwide ITplanning2)technology for teaching and learning, library automation and collections enhancement3)support for major IT infrastructure and administrative systems4)wide area networking issues5)information security and policy, and6)research and development in emerging technologies.
In addition, OLITS develops and supports information technology systems and services that allow UW System Administration staff to perform their responsibilities effectively and efficiently.
Compensation:
TheIT Support Specialist(official title: IT Help Desk Specialist II)is afull-timehourly(non-exempt)university staff position.
Well-qualified candidates can expecta startingrate between$24.00- $28.00perhourcommensuratewith the candidate's education, related experience, and qualifications.
Two (2) or moreyears experienceproviding technical support to end users usingWindows and Mac workstations
Two (2) or moreyearsexperienceinstalling and troubleshooting hardware asoftware in a professional setting
Two (2) or moreyearsexperiencesupporting common business applicationssuchasMicrosoft365 suite, Web Conferencing tools, Adobe,etc.
Two (2) or moreyears experienceproviding high-quality customer serviceandmaintainingexcellent communication
Two (2) or moreyearsexperiencewith account management systems such as Active Directory
Two (2) or moreyearsexperiencewith enterprise endpoint management tools, such as MicrosoftIntune and/orJamf
Experience utilizing ITIL principles including incident management, change management and service request management
Experience providing technical support in a higher education environment
Experience with user education,trainingand creating support documentation
The office islocatedat 780 Regent St.in Madison, WI.Due to the nature of this position, the incumbent willwork 100% on site with nopossibility for remote work.
How to Apply:Applicant screening will beginimmediatelyand be ongoing throughAugust 2,2026.However, applications may be accepted until the positionhas beenfilled.To receive fullconsideration, applicantsare required toapply online and provide in PDF format aResume and Cover letteraddressing your experience and education as it applies to all minimum and preferred qualifications.Contact Information:Questions may be addressed toKristina Williston, HR Generalist, at kristina.williston@wisconsin.edu
Accommodation RequestIf you need to request an accommodation because of a disability, you can find information about how to make a request by contacting uwshr@wisconsin.edu.
Criminal Background Check and Reference Check PolicyThis offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.
Employment AuthorizationPlease note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.
ConfidentialityThe Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. . 19.36(7).
Benefits InformationUniversities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.
Clery Act informationThe Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/.
UW is an Equal Opportunity EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.