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M365 Technical Support Engineer Jobs in Utah (NOW HIRING)

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Jobless

Technical Support Engineer

Salt Lake City, UT · On-site

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion for solving challenging software problems. The ideal candidate enjoys understanding how software ...

Kiongroup

Technical Support Engineer

Salt Lake City, UT · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Salt Lake City, UT · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Salt Lake City, UT · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Kiongroup

Technical Support Engineer

Salt Lake City, UT · On-site

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad's technical experts and a trusted resource for both customers and teammates. You'll solve our most ...

Novarad Corporation

Be Seen First

Technical Support Engineer III

Provo, UT · On-site

You'll help shape technical processes, influence product improvements, and develop the next generation of support engineers while remaining hands-on with advanced troubleshooting. Candidates must ...

LVT

Technical Support Engineer III

American Fork, UT

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

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M365 Technical Support Engineer information

What is the salary of M365 Technical Support Engineer?

The average salary for an M365 Technical Support Engineer typically ranges from $60,000 to $90,000 annually, depending on experience, location, and certifications such as Microsoft Certified: Modern Desktop Administrator Associate. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for professional development.

What cities in Utah are hiring for M365 Technical Support Engineer jobs?

Cities in Utah with the most M365 Technical Support Engineer job openings:

Technical Support Engineer

Lehi, UT • On-site

Podium
Software Development • 1 - 10 employees
Learn more about Podiumexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do:

  • Troubleshoot, document & resolve bugs by using AI to create and merge PRs
  • Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
  • Develop a system for feedback loops in close collaboration with the Product team
  • Create internal documentation of our products and processes
  • Maintain open communication channels within the broader Customer Success department and Product teams
  • Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
  • Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience
  • Resolve escalated cases promptly while holding Product, Engineering and yourself accountable to established Service Level Agreements

What You Should Have:

  • A customer-first mindset with strong empathy and ownership
  • 1-3 years of experience in technical or product support roles
  • Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
  • An AI power user, you are comfortable working with multiple agents at once and are excited for AI's future
  • Familiarity with modern web technologies (APIs, web services, JSON), and comfort with scripting or debugging tools.
  • Strong analytical and data-driven problem-solving skills
  • Experience managing and triaging customer issues, feature requests, or product-related escalations
  • Proactive approach to identifying gaps, proposing solutions, and improving team workflows

Benefits:

  • Open and transparent culture 
  • Life insurance, long and short-term disability coverage
  • Paid parental leave
  • Fertility benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel 
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

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