Luxury Client Advisor Jobs (NOW HIRING)

A well respected family-owned fine jewelry retailer is seeking a motivated and relationship-driven Client Advisor to join its close-knit team. This is a new role designed to support business growth, deepen client relationships, and serve as a trusted brand ambassador for the store. The Client Advisor will work directly with ownership and leadership, and will play a critical role in client development, outbound outreach, and in-store sales excellence. This position offers long-term growth potential and may evolve into a more senior leadership role as the business continues to scale and as organizational needs shift. The ideal candidate is hungry, proactive, and brings a strong sense of urgency. They are a go-getter who thrives in a team-oriented, family-style environment and takes pride in representing a high-end brand with professionalism, warmth, and personal style.

• Client Development & Sales
• Build and maintain strong, long-term client relationships through exceptional service and follow-up.
• Actively reach out to existing and prospective clients through phone calls, personalized outreach, and clienteling initiatives.
• Serve as a brand ambassador both in-store and within the local community.
• Consistently meet and exceed individual and store sales goals, contributing to annual sales targets exceeding $1 million.
• Guide clients through high-value transactions, with typical sales ranging from $2,500 to $5,000.
• Maintain detailed and accurate client profiles to support repeat business and personalized service.
• Client Experience & Brand Representation
• Deliver a high-touch, white-glove client experience aligned with the company's brand.
• Create a welcoming, comfortable environment that reflects the store's casual yet polished culture.
• Demonstrate confidence, warmth, and professionalism while maintaining a strong sense of personal style.
• Represent the values of a family-oriented business that prioritizes teamwork, integrity, and mutual respect.
• Store Operations & Systems
• Utilize the LUX system to manage sales, client records, and daily operations.
• Support store opening and closing procedures, including secure handling of high-value merchandise.
• Assist with merchandising, general upkeep, and maintaining a clean, inviting showroom environment.
• Collaborate closely with colleagues to ensure seamless operations and consistent service delivery.
• Team Collaboration
• Contribute positively to a collaborative work culture where teamwork is essential.
• Support business initiatives and adapt as the role evolves with the organization's growth.

• Minimum of one (1) year of experience in retail sales, luxury retail, hospitality, or a client-facing service environment.
• Strong interpersonal, communication, and relationship-building skills.
• Demonstrated sense of urgency and proactive approach to work.
• High level of professionalism, reliability, and personal accountability.
• Ability to work collaboratively in a team-oriented, family-style environment.
• Comfortable making outbound client calls and engaging in direct client outreach.
• Proficiency with retail systems and technology; experience with LUX is a plus.

• Background in art, design, or jewelry-related disciplines.
• Exposure to CAD or custom design processes.
• Experience in fine jewelry or luxury goods retail.
• GIA credentials such as AJP or Graduate Gemologist.

• Schedule: Tuesday – Saturday, 40 hours/week (extended hours required during holidays and peak seasons).
• Environment: Collaborative, high-volume workshop with modern equipment.

• Compensation: $45,000 – 55,000 per year based on experience
• Commission: Plus commission, with potential for bonuses based on performance.
• Benefits:
• 100% employer-paid health insurance
• 401(k) Retirement plan with annual employer contribution
• Paid vacation and sick leave

Why Apply This is a unique opportunity to join a respected, family-owned jewelry retailer with a strong reputation for quality, service, and craftsmanship. The Client Advisor role offers meaningful client interaction, the ability to directly impact business growth, and long-term career potential within a supportive and values-driven environment.