ZipRecruiter

Log In

2

Lowes Call Center Remote Jobs in Dothan, AL (NOW HIRING)

Liveops

Remote Customer Service Representative

Dothan, AL · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Dothan, AL · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

All JobsLowes Call Center JobsLowes Call Center Remote JobsLowes Call Center Remote Jobs in Dothan, AL

Lowes Call Center Remote information

See Dothan, AL salary details

$9

$15

$22

How much do lowes call center remote jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for lowes call center remote in Dothan, AL is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What does a Lowes Call Center Remote representative do?

A typical day for a Lowe's Call Center Remote representative involves handling inbound customer calls, assisting with questions related to products, orders, or store policies, and troubleshooting issues. You’ll work independently from home, but will be supported by a virtual team and supervisors who provide training and guidance via online platforms. Representatives are expected to log all customer interactions in the CRM system, meet service metrics, and collaborate with other departments when needed to resolve complex requests. While much of your work is self-managed, regular team huddles or meetings ensure you stay informed and connected. This dynamic environment offers both flexibility and the chance to advance within the company through demonstrated performance.

What are the key skills and qualifications needed for a Lowes Call Center Remote position?

To thrive as a Lowes Call Center Remote representative, you should have strong communication skills, problem-solving abilities, a high school diploma or equivalent, and prior customer service experience. Familiarity with call center software, customer relationship management (CRM) systems, and ability to navigate multiple computer applications at once is often required. Patience, active listening, adaptability, and a professional demeanor are important soft skills in this role. These competencies ensure you can effectively assist customers, resolve issues efficiently, and contribute to positive customer experiences from a remote environment.

What is a Lowes Call Center Remote?

A Lowe's Call Center Remote job involves assisting customers with inquiries, orders, product information, troubleshooting, and general support over the phone or online. Employees work from home, using company-provided tools to handle customer concerns professionally and efficiently. These roles require strong communication skills, problem-solving abilities, and familiarity with Lowe's products and policies. Schedules may vary, including evenings and weekends, depending on business needs.

Does Lowes Call Center Remote hire remote workers?

Lowes Call Center Remote positions are often available for remote workers, allowing employees to work from home. These roles typically require good communication skills and may involve training on specific customer service tools. Availability of remote hiring can vary based on company needs and job openings.

Is remote Lowes Call Center CSR a stressful job?

A remote Lowes Call Center Customer Service Representative (CSR) role can involve handling customer inquiries and resolving issues, which may be stressful during high call volumes or difficult interactions. However, many remote CSRs find the job manageable with proper training, communication skills, and a stable work environment. Stress levels vary based on individual resilience and workload management.
What are popular job titles related to Lowes Call Center Remote jobs in Dothan, AL? For Lowes Call Center Remote jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Lowes Call Center Remote jobs in Dothan, AL look for? The top searched job categories for Lowes Call Center Remote jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Lowes Call Center Remote jobs? Cities near Dothan, AL with the most Lowes Call Center Remote job openings:
Lowes Call Center Remote jobs near you
Infographic showing various Lowes Call Center Remote job openings in Dothan, AL as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,554 per year, or $15.7 per hour.

Remote Monitoring Center Manager

DSI Security Services

Dothan, AL • Remote

$65K - $75K/hr

Full-time

PTO

Posted 4 days ago

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Remote Monitoring Center Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Position Summary

DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI’s remote video monitoring services.
The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms.
This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership.
Essential Duties and Responsibilities

Leadership and Personnel Management
  • Lead, coach, and develop Monitoring Center personnel.
  • Maintain appropriate staffing levels for uninterrupted 24/7/365 operations.
  • Recruit, interview, hire, onboard, train, and retain qualified team members.
  • Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans.
  • Establish individual and team performance goals tied to operational metrics.
  • Promote a culture of accountability, teamwork, professionalism, and exceptional customer service.
  • Maintain regular communication with all shifts, including periodic after-hours engagement.
Monitoring Operations
  • Ensure compliance with established Standard Operating Procedures and customer-specific response protocols.
  • Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction.
  • Review alarm and incident activity to identify trends, risks, and opportunities for improvement.
  • Investigate missed alarms, procedural deviations, and customer complaints.
  • Support the onboarding of new customers and the transition of new sites into operation.
  • Prepare and review client reports, dashboards, and operational performance metrics.
  • Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events.
  • Remain available for critical after-hours operational escalations.
Technology and Systems
  • Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms.
  • Partner with Technical Services to troubleshoot and resolve system issues.
  • Support the testing, deployment, and implementation of new technologies.
  • Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems.
  • Maintain accurate technical and operational documentation.
  • Support cybersecurity best practices and operational security controls.
Customer Service and Business Operations
  • Build strong customer relationships and serve as an escalation point for service-related concerns.
  • Participate in customer review meetings and performance discussions.
  • Collaborate with customers to develop and maintain customized response procedures.
  • Support service expansions, renewals, proposals, and new monitoring offerings.
  • Ensure customer accounts are accurately configured and maintained according to contractual requirements.
  • Coordinate with Accounting regarding account setup, billing, and service changes.
Quality, Compliance, and Business Continuity
  • Lead quality assurance initiatives, operational audits, and performance improvement efforts.
  • Maintain documentation required for certifications, audits, and client security requirements.
  • Identify and address operational, technology, and service-delivery risks.
  • Support the development and testing of Business Continuity and Disaster Recovery plans.
  • Coordinate disaster recovery exercises and system failover testing.
  • Maintain the operational readiness of the RMC facility and equipment.
  • Support customer tours, inspections, and compliance audits as needed.
Minimum Qualifications

Education
  • Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred.
  • An equivalent combination of education and relevant experience may be considered.
Experience
  • At least five years of leadership experience in a 24/7 operational environment.
  • At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment.
  • Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response.
  • Experience with the Immix monitoring automation platform is preferred.
  • Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals.
Knowledge, Skills, and Competencies
  • Strong leadership, coaching, and team-development skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional customer service and relationship-management abilities.
  • Ability to analyze performance metrics and lead continuous improvement initiatives.
  • Ability to manage competing priorities in a fast-paced environment.
  • Sound judgment and decision-making skills during emergencies.
  • Strong attention to detail and commitment to quality.
  • Ability to collaborate effectively across departments.
Working Conditions
  • This position is primarily office-based within the Remote Monitoring Center.
  • Standard business hours are Monday through Friday; however, the RMC operates 24/7/365.
  • Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations.
  • Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

What DSI Security employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply