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Join the Chick-fil-A Drexel Town Square team where we CARE for our community and each other in and out of the restaurant. Our actions are guided by our core values: Curiosity, Appreciation, Resilience, and Excellence, and we work to win the hearts of our customers by winning small moments every day. We offer you flexibility and stability, competitive benefits including scholarship opportunities, clear expectations, opportunities to learn and grow, a team of family and friends, and a fun place to work.

Position Type:

• Part-time and Full-time positions available

Back of House Team Member Responsibilities:

• Prepare food products following Chick-fil-A procedures and recipes
• Maintain food quality, freshness, and presentation standards
• Communicate product levels and kitchen needs proactively
• Restock stations and complete setup tasks before running low
• Follow proper holding times and waste procedures
• Maintain cleanliness and organization throughout all kitchen areas
• Complete opening, transition, and closing responsibilities thoroughly
• Support teammates during rush periods with urgency and teamwork
• Receive coaching positively and apply feedback quickly
• Follow all Pathway, food safety, and operational procedures consistently
• Maintain awareness of order times, product quality, and kitchen flow
• Use equipment properly and safely at all times
• Maintain awareness to cleanliness of ALL floors, keeping them clean and dry

Winning Hearts Every Day Expectations- Winning Hearts Every Day means serving guests and teammates with excellence through Operational Excellence, hospitality, and teamwork while being personal, proactive, and generous in every interaction.

Operational Excellence

• Craveable Food: Make it safe and follow procedure
• Fast and Accurate Service: Be quick and confirm orders
• Welcoming Environment: Keep it clean safe, and refreshing

2nd Mile Service

• Personal: Use names and share a warm welcome and fond farewell
• Proactive: Check in and anticipate needs
• Generous: Surprise delight with food, fun, and more

Attentive & Friendly Team Members

• Pay attentive to details, deliver core 4, and recover quickly

Food Safety 5 Responsibilities- Food Safety 5 means consistently following proper food safety procedures to protect our guests, team, and restaurant through safe food handling, cleanliness, and sanitation while protecting our brand and business reputation.

Health & Hygiene

• Wash hands properly and frequently
• Stay home when sick
• Follow glove and uniform standards
• Prevent the spread of germs

Time & Temperature

• Monitor holding times and temperatures
• Keep hot foods hot and cold foods cold
• Follow procedures for storing and serving products safely

Cleaning & Sanitation

• Clean and sanitize surfaces regularly
• Maintain dining room cleanliness
• Follow proper cleaning procedures and schedules

Pests

• Keep doors closed when possible
• Report signs of pests immediately
• Maintain clean workspaces and trash areas

Cross-Contamination

• Prevent contact between raw and ready-to-eat
• Use proper utensils and gloves
• Follow allergen and food handling procedures carefully

The following are observable behaviors that successful employees will demonstrate on the job:

• Curiosity
• Appreciation
• Resilience
• Excellence
• Be coachable
• Be reliable
• Have a sense of urgency
• Demonstrate hospitality
• Work well on a team
• Energetic, self-driven, servant-minded
• Cheerful and positive attitude
• Strong interpersonal skills
• Detail-oriented
• Be willing and able to work a flexible schedule
• Ability to lift at least 50 pounds
• Ability to stand for long periods of time
• Ability to take initiative and problem solve
• Ability to work in hot, noisy, and fast paced environment
• Mobility required during shifts
• Must work well under pressure and respond to changes to orders quickly and efficiently
• Reliable transportation

What We Offer:

• Flexibility and Stability-We want work to fit in the right sized box for your life. Your availability is honored and your schedule is released on time. We protect the long term health of the business well so that you can trust your future here.
• Competitive Benefits-We steward the business so that we can prioritize competitive wages & paid time offs. Your health, education, meal and other benefits are rooted in generosity.
• Excellence and Clarity-You know what's expected of you and how to win each day. We give consistent feedback, communicate with transparency and keep our promises.
• Development and Leadership-We invest in your development and give you meaningful opportunities to learn and grow. We care about your goals in and out of work.
• A Team of Family and Friends-Our people are genuinely seen and cared for. You're greeted with a smile every day. We show up for each other. No one is anonymous, and everyone has a friend.
• A Celebration Culture-Our restaurant is a place that is fun to come to. You receive more high fives than corrections. Every win, individually and collectively, is worthy of celebration?

This franchised business is owned and operated by Danica Gramza under the business name DRLN Hospitality, Inc. doing business as Chick-fil-A Drexel Town Square. Your employment at Chick-fil-A Drexel Town square is at-will which means that we may terminate your employment at any time with or without notice or cause, for any reason not prohibited by law. Nothing in this position description is to be construed as an agreement between you and DRLN Hospitality doing business as Chick-fil-A Drexel Town Square regarding the duration of your employment or the circumstances under which your employment may be terminated.

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.