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Desktop Administrator – Kansas City, KS

Location: Kansas City, KS
Job Type: Full-Time | On-Site
Experience: 4–6 Years
Salary: $60,000–$85,000 per year
Work Authorization: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only

Position Overview

We are seeking a highly skilled and customer-focused Desktop Administrator to join our IT support team in Kansas City, KS. The ideal candidate will have strong hands-on experience supporting Windows environments, endpoint management, hardware/software troubleshooting, and L2 desktop support.

This role is ideal for a technically strong professional who can take ownership, independently drive projects, resolve complex end-user issues, and consistently meet SLA commitments in a fast-paced enterprise environment.

Key Responsibilities

• Provide L2 technical support for laptops, desktops, printers, mobile devices, and peripherals.

• Install, configure, upgrade, patch, and maintain Windows 10/11 operating systems.

• Perform Windows 11 installations and upgrades across laptops and desktops.

• Diagnose and resolve hardware, operating system, application, connectivity, and peripheral issues.

• Manage endpoint patching and configurations using SCCM and Microsoft Intune.

• Support Active Directory and Azure AD account and access-related issues.

• Troubleshoot Microsoft 365, business applications, network configuration, and user connectivity issues.

• Provide on-site and remote support using tools such as Bomgar, LogMeIn, and Microsoft Teams.

• Manage incidents, service requests, escalations, and changes through ServiceNow, BMC Remedy, Jira, or similar ITSM platforms.

• Coordinate with hardware/software vendors for repairs, replacements, warranty claims, and technical issues.

• Support endpoint security requirements, including antivirus, device encryption, and Trend Micro.

• Maintain accurate technical documentation and ticket records.

• Collaborate with infrastructure, security, application, and other functional teams to resolve escalated issues.

• Ensure timely resolution of tickets and strict adherence to SLA requirements.

• Identify recurring issues and contribute to process improvements.

• Independently lead and drive assigned technical projects through successful completion.

Required Technical Skills

• Windows 10 / Windows 11 Administration

• Windows 11 Installation & Upgrades

• Desktop & Laptop Troubleshooting

• L2 Desktop Support

• SCCM / Microsoft Intune

• Active Directory / Azure AD

• Microsoft 365

• Endpoint Management & Patch Management

• Hardware & Software Troubleshooting

• Printers, Mobile Devices & Peripherals

• TCP/IP, DNS, DHCP

• ServiceNow / BMC Remedy / Jira

• Bomgar / LogMeIn / Microsoft Teams

• Endpoint Security / Trend Micro

• Remote & On-Site Technical Support

Preferred Professional Skills

• Excellent communication and interpersonal skills.

• Strong customer-service orientation.

• Exceptional troubleshooting and problem-solving abilities.

• Ability to prioritize multiple incidents and service requests.

• Strong ownership and accountability.

• Ability to work independently with minimal supervision.

• Ability to collaborate effectively with cross-functional teams.

• Strong attention to detail and commitment to quality.

• Demonstrated ability to lead and drive projects independently.

 Email: numa.a@northern-base.com

Work Authorization Requirement: U.S. Citizens, Green Card Holders, and Green Card EAD Holders Only.