Logistics Operations Support Jobs in Whitby, ON (NOW HIRING)

The Role

The Role

Managesthe execution, optimization, and performance oflogisticsoperations for the Canadian market, ensuring righttime, rightcost delivery across inbound containerized freight and domestic transportation modes.
The role translates regionallogisticsstrategy into disciplined operational execution, ownsdeliveryservice and cost outcomes, and drives continuous improvement across network flow, container efficiency, and carrier performance.
Operating as thelogisticssubjectmatter expert for Canada, this role partners crossfunctionally to ensurelogisticscapabilities support customer commitments, regulatory compliance, and margin protection.

You Will

• Own endtoendlogisticsexecution for Canada across inbound ocean freight,domestictransportationand reverse logistics.
• Manage porttowarehouse and warehousetocustomer flow,identifyingopportunities to reducedwell, touchpoints, and delays.
• Support network optimization initiatives including modeselection, routing logic improvements, and freight consolidation.
• Own inbound container performance including booking accuracy, ETA management, customs clearance, terminal release, delivery, and empty return.
• Actively manage demurrage, detention, congestion, and exam risk; escalate and resolve exceptions.
• Support Customcompliancefunctionalexpertto get information asrequiredfromfreight forwarders for meetingCBSA requirements, CUSMA trade rules(for shipments to and from US), and broker coordination.
• Manage daytoday operational relationships with3PL,carriers, brokers, forwarders, andlogisticsservice providers.
• Track service performance,identifytrends, and support corrective action plans.
• Support rate, SLA, and accessorial governance through operational insight and reporting.
• Monitorfreight spend, accruals, and invoice accuracy.
• Analyze cost drivers including demurrage, detention, premium freight,returnsand redelivery.
• Identifyand support cost savings initiatives aligned to Canadalogisticstargets.
• OwnlogisticsKPI tracking and reporting for Canadato leadership andgloballogisticsteams.
• Ensure data accuracy across ERP, TMS, visibility tools, and carrier portals.
• Support SOP adherence and continuous improvement oflogisticsgovernance.
• Support business transformation and network design initiatives, ensuring systems, structures, and service levels meet future customer requirements.
• Support multi-channel final-mile fulfilment across delivery modes (including B2B and B2B2C) within the Canadianlogisticsnetwork.
• Contributelogisticsinsight to capacity planning, mode selection, and continuous improvement of the end-to-end flow of goods to the end consumer.
• Apply structured stakeholder management to enable effective cross-functional collaboration with global supporting functions.
• Support carrier onboarding and ensure carriers are trained andoperatingin accordance withStandard Operating and Safe Work Procedures (SOPs / SWPs).
• Maintainand apply SOPs, work instructions, and business rules, supporting operational alignment across thelogisticsnetwork.
• Support the development of training and capability content covering product handling, service standards, and final-mile delivery and installation excellence.
• Address and resolve transportation-related issues and service exceptions raised by internal stakeholders and customers.
  Maintainhigh service levels and customer satisfaction by monitoring delivery performance and responding to service inquiries.
  Act as a brand ambassador, ensuring the brand image is upheld across all carrier and customer interactions.

You Have:

• Advancedlogisticsexecution and container management knowledge.
  Strong costtoserve and analytical capability
• Trade compliance understanding (CBSA, CUSMA).
• Datadriven decision making and continuous improvement mindset.
• Strong stakeholder communication and execution discipline.
• Strong commercial and financial acumen, applying the right cost and service solution to each situation.
  Commercial awareness supporting rate, SLA, accessorial, and invoice governance.
• Proficiency in transportation andlogisticssystems - TMS, ERP (Oracle / JDE), Power BI, and advanced Excel.
• Effective influencing and relationship-building across internal and carriernetworks.
• HSE awareness with arole-modelcommitment to safe work practices.
• LEAN andprocess-improvementdiscipline.
• Detail-oriented and results-driven; able to work under pressure and manage multiple priorities.
• The expected base salary/pay range for this role is $63,000.00 - $80,000. Final compensation will be determined based on the successful candidates experience, qualifications, and internal equity.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.