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Lodge Associate Jobs in Houston, TX (NOW HIRING)

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Director, Retail & Attractions

Webster, TX · On-site

$95 - $100/hr

Owns, drives and grows the entertainment function within the lodge focused on character activations ... Associates degree in Business Administration or a related field, Fashion Merchandising or ...

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Lodge Associate information

See Houston, TX salary details

$10

$18

$31

How much do lodge associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for lodge associate in Houston, TX is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.76 per hour, depending on experience, location, and employer.

What is a lodge associate?

Lodge associates are staff members who work at lodges, resorts, or similar hospitality establishments. Their responsibilities often include assisting guests with check-in and check-out, maintaining common areas, providing information about the property and local attractions, and ensuring guests have a comfortable stay. Lodge associates may also help with housekeeping, reservations, and handling guest requests or issues. The role requires excellent customer service skills, problem-solving abilities, and a friendly, welcoming attitude. Depending on the size and type of lodge, associates may work in various departments or specialize in specific tasks.

What are the key skills and qualifications needed to thrive as a lodge associate, and why are they important?

To thrive as a Lodge Associate, you need customer service expertise, basic hospitality knowledge, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) terminals, and housekeeping or maintenance tools is commonly required. Excellent communication, problem-solving skills, and a friendly demeanor help associates create positive guest experiences and resolve issues efficiently. These abilities are crucial for ensuring guest satisfaction, smooth lodge operations, and repeat business in the hospitality industry.

What are some common challenges lodge associates face during peak seasons, and how can they effectively manage them?

Lodge Associates often encounter increased guest volume and heightened expectations during peak seasons, such as holidays and vacation periods. This can lead to longer hours, multitasking between guest services and housekeeping, and managing guest concerns promptly. To effectively manage these challenges, it's important to prioritize tasks, maintain clear communication with team members, and stay organized. Many lodges provide additional training and support during busy times, and associates who demonstrate adaptability and teamwork often find these periods rewarding for personal and professional growth.

What is the difference between Lodge Associate vs Housekeeper?

AspectLodge AssociateHousekeeper
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; cleaning or hospitality experience often preferred
Work EnvironmentFront desk, guest services, and general lodge operationsGuest rooms, bathrooms, and common areas for cleaning
Employer & Industry UsageHotels, resorts, lodges in hospitality industryHotels, resorts, lodges in hospitality industry

While both Lodge Associates and Housekeepers work in hospitality settings, Lodge Associates typically handle guest services and front desk duties, whereas Housekeepers focus on cleaning and maintaining guest rooms. The roles often overlap in hospitality environments like resorts and lodges, but their primary responsibilities differ, making each role essential for guest satisfaction and operational efficiency.

Is the lodge associate a good place to work?

Lodge associate positions are typically entry-level roles that involve customer service, cleaning, and maintenance tasks in a hospitality environment. The work environment can vary, but these jobs often offer flexible schedules and opportunities to develop skills in hospitality and communication. Overall, whether it is a good place to work depends on individual preferences and the specific employer's work culture.

What are the most commonly searched types of Lodge jobs in Houston, TX?

The most popular types of Lodge jobs in Houston, TX are:

What cities near Houston, TX are hiring for Lodge Associate jobs?

Cities near Houston, TX with the most Lodge Associate job openings:

Lodge Associate jobs near you

Director, Retail & Attractions

Webster, TX • On-site

Great Wolf Lodge

6.5

Company rating: 6.5 out of 10

Based on 310 frontline employees who took The Breakroom Quiz

51st of 107 rated hotels

People enjoy working here

Recommended by students

Respectful managers

Learn more about Great Wolf Lodgeexternal

$95 - $100/hr

Other

PTO

Posted 25 days ago

Job description

Pay: $95000 - $100000

At Great Wolf, theDirector of Retail & Attractionsbrings joy to families by leading the retail, attractions and entertainment teams to success. This role exists to build excellent teams, train and coach pack members to reach their potential as they facilitate fun and memorable experiences for our guests. This position exists to execute the retail, attractions and entertainment strategies and SOPs, draw performance insights out of trend analysis/business KPI's/operational observations, develop lodge action plans based on those insights and measure results to adjust strategy as appropriate.

Essential Duties & Responsibilities
  • Responsible for the daily operation of all retail areas including gift shops and attractions
  • Oversees all merchandising functions including store display and design, inventory, tracking and analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing. Manages staff of managers, supervisors, leads, pack members to including interviewing, hiring, scheduling, performance reviews, and corrective action
  • Drive employee engagement and ensure employees deliver sales based services by engaging every guest, every time
  • Provide training and coaching for team on how to deliver guest experience and revenue results
  • Build a comprehensive retail & attractions strategy by outlet ensuring that the strategy aligns with overall corporate strategic direction
  • Owns, drives and grows the entertainment function within the lodge focused on character activations, kids activites and family experiences.
  • Build and maintain accurate budgets including building framework for annual & five year planning and capital needs at the lodge
  • Act as the key liaison & primary point of contact on all retail/attractions related projects, builds, initiatives and ensure budgets and timelines are being adhered to
  • Discern insights based in understanding relevant market and guest population trends, key business performance metrics and operational feedback to develop appropriate plans and forecasts for the retail & attractions business by outlet/by lodge
  • Partner in developing key retail reporting targeted at deeper insights into what is and isn't driving the retail & attractions businesses and adjusting course as warranted in real time
  • Partner extensively with peer team on integration of key initiatives that cross divisions such as Attractions, Food & Beverage, Operations, Rooms, etc.
  • Serve as the key point of contact for onsite FEG Arcade manager and assist in communications to corporate on all arcade related issues and performance
  • Act as the primary liaison for lodge related retail & attractions technology needs and partner closely with Corporate/lodge IT to deliver the tools and processes required to move the business forward in line with strategy
  • Ensure all retail & attractions and entertainment standard operating and preventative maintenance processes are being executed in the lodge
  • Assists the General Manager in every day operations of the Resort with scheduled Manager on Duty shifts
  • Assures that all Retail and Attractions and Entertainment areas achieve the highest standards in areas of cleanliness, safety, presentation and service
Basic Qualifications & Skills
  • Associates degree in Business Administration or a related field, Fashion Merchandising or equivalent experience
  • Minimum 5 years of experience in Parks, Resorts and/or Gaming Retail operations management
  • Demonstrated experience in leading broad and diverse teams, developing strategy, managing projects/initiatives timelines & ability to manage major initiatives including all capex initiative coordination, project delivery, new resort retail location design
  • Strong financial acumen including experience building and managing multi department budgets
  • Strong presentation and writing skills with knowledge of PowerPoint, Keynote, MSWord, MS Excel
  • Demonstrated organizational skills, attention to detail, and ability to meet deadlines
Desired Qualifications and Traits
  • Bachelors degree in Business Administration or a related field, Fashion Merchandising or equivalent experience
  • Demonstrated experience working with C-suite executives on strategy communication.
  • Demonstrated communication and team building skills
Physical Requirements
  • Ability to lift 30 lbs.
  • Ability to sit, stand and/or walk for long periods of time
  • Ability to bend, stretch and twist
Estimated Salary Range:

$95000 - $100000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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