Locksmith Office Manager Jobs (NOW HIRING)

Project Manager — Badge Office

Salary: $85,000–$93,000 (total compensation includes benefits & performance bonuses)

Reports to: Chief Operating Officer

Supervises: 6 employees

Location: Washington DC

Client Hours: Monday – Friday (less Holidays) 0800 - 1630

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We are seeking a reliable, disciplined Project Manager to lead daily operations of the Environmental Protective Agency (EPA) Headquarters (HQ) Badging Office. This is a busy office providing USAccess Card Management, as well as CCure system management and Locksmith services, for approximately 7,400 EPA employees and non-federal workers in the Federal Triangle Complex and Ardwick-Ardmore Warehouse. The ideal candidate will be a punctual, accountable leader who enforces standards, coaches staff, has excellent communication skills (written and verbal) and ensures excellent customer service and operational compliance.

When applying for the position, please submit your resume and a brief cover letter describing relevant supervision experience and attendance/punctuality record.

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• Must be able to obtain and maintain a SECRET clearance (or higher)
• Minimum of a BA degree OR 10 years of relevant experience
• Proven supervisory or project management experience (preferably 3+ years)
• Demonstrated ability to discipline and hold employees accountable
• Outstanding attendance history and strict punctuality
• Strong leadership, communication, and conflictresolution skills
• Proficient with standard office software (e.g., MS Office) and recordkeeping
• Must have or be able to obtain USAccess, SWH CCure 9000 System Manager, and Locksmith Certification
Key Responsibilities:
• Supervise and schedule a team of 6 staff; monitor performance and attendance
• Enforce workplace policies, issue discipline when necessary, and hold employees accountable
• Train, coach, and develop team members to meet service and productivity goals
• Oversee badge issuance processes, quality control, and recordkeeping
• Manage workflow, resolve customer issues, and escalate when required
• Prepare regular reports on operations, staffing, and performance metrics
• Ensure punctuality, reliable staffing coverage, and consistent workplace standards
• Recruit, process, onboard, and train staff to maintain required staff member
• Ensure payroll records are accurate
• Ensure all reports are submitted on or before due date
Work Environment:
• Work performed in an office as well as throughout five (5) facilities colocated on a quartermile block
• Typical hours of contract operations are 8.5hour days Monday Friday (less Holidays), 0800 1630 hours
• Must be flexible in hours to support EPA and Company requirements and fulfill managerial obligations

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COMPENSATION/BENEFITSTotal Compensation

Range: $85,000 - $93,000 (includes health insurance costs if applicable)

Additional benefits:
• Three weeks (120 hours) of PTO per year, rest on your anniversary, increasing with seniority (prorated for PartTime employees).
• Eleven (11) paid holidays annually, granted on January 1st (prorated for PartTime employees).
• Complimentary $0 cost Section 125 wellness plan providing 24/7 virtual care, wellness benefits, and tax free savings with no reduction to take home pay (not available to PartTime employees).
• ACA compliant comprehensive health insurance packages (medical, dental, vision, life) with options to add dependents (not available to PartTime employees).
• Ancillary insurances: life/accidental death & dismemberment, shortterm disability, and longterm disability insurance (not available to PartTime employees).
• 401K savings program (elective contributions only).

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Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.