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Lockbox Payment Processing Jobs in Arizona (NOW HIRING)

Western Alliance Bank

Relationship Banker

Chandler, AZ

$18.25 - $24/hr

Utilize all resources to assist clients with account payment research and lockbox inquiries. Assist ... Utilize daily reports to ensure that insufficient funds and non-posted transactions are processed ...

Western Alliance Bank

Relationship Banker

Chandler, AZ

$18.25 - $24/hr

Utilize all resources to assist clients with account payment research and lockbox inquiries. Assist ... Utilize daily reports to ensure that insufficient funds and non-posted transactions are processed ...

Western Alliance Bank

Relationship Banker

Chandler, AZ

$18.25 - $24/hr

Utilize all resources to assist clients with account payment research and lockbox inquiries. Assist ... Utilize daily reports to ensure that insufficient funds and non-posted transactions are processed ...

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All JobsLockbox Payment Processing JobsLockbox Payment Processing Jobs in Arizona

Lockbox Payment Processing information

What is lockbox payment processing?

Lockbox payment processing is a service provided by banks to help businesses efficiently collect and process payments from their customers. In this process, customer payments are sent directly to a special post office box (lockbox), where the bank collects, processes, and deposits the payments into the business’s account. This service helps businesses speed up cash flow, reduce handling time, and improve accuracy in payment processing. Lockbox services are commonly used by companies that receive a high volume of check payments. They can also include electronic payment options and remittance document processing.

Are lock boxes a good idea?

Lockbox payment processing is a secure method used by financial professionals to automate the collection and deposit of payments, reducing manual handling and errors. It is especially useful for organizations handling high volumes of payments, as it streamlines cash flow and improves efficiency. Familiarity with banking procedures and secure data handling is important for professionals working in this area.

What is the difference between Lockbox Payment Processing vs Accounts Payable Clerk?

AspectLockbox Payment ProcessingAccounts Payable Clerk
Primary RoleManaging incoming payments received via lockbox servicesProcessing outgoing payments and managing vendor invoices
CredentialsFinancial or accounting certifications often preferredAccounting or finance certifications often preferred
Work EnvironmentBanking, finance departments, or outsourced payment servicesCorporate finance or accounting departments
Industry UsageFinancial institutions, corporations handling large volumes of paymentsBusinesses managing accounts payable processes

Lockbox Payment Processing focuses on receiving and depositing customer payments efficiently, while Accounts Payable Clerks handle vendor payments and invoice processing. Both roles require financial knowledge and often similar certifications, but they serve different functions within financial operations.

What is the best lock box to buy?

For lockbox payment processing roles, selecting a reliable lockbox service depends on factors like security features, integration capabilities, and industry reputation. Commonly used providers include banks and third-party vendors that offer secure, efficient processing solutions suitable for financial institutions and businesses. Evaluating service quality and compliance standards is essential when choosing a lockbox provider.

What is a lockbox?

A lockbox in payment processing is a service where customers send payments directly to a secure post office box managed by a bank or third-party provider. The bank then collects, processes, and deposits the payments into the company's account, streamlining cash flow and reducing processing time. Lockbox processing often involves data entry, check imaging, and reconciliation tasks performed by trained staff or specialized software.

What are some common challenges faced in a Lockbox Payment Processing role and how can they be managed?

A key challenge in Lockbox Payment Processing is maintaining high accuracy and speed when handling large volumes of payments and sensitive financial data. Errors can delay posting and affect customer satisfaction, so attention to detail is crucial. Adapting to evolving technology and security protocols is also important, as is effectively communicating with team members and other departments to resolve exceptions or discrepancies. Regular training and adherence to standardized procedures can help manage these challenges and ensure smooth workflow.

What are the key skills and qualifications needed to thrive in Lockbox Payment Processing, and why are they important?

To excel in Lockbox Payment Processing, you need strong attention to detail, accuracy in data entry, and familiarity with banking or financial operations, often supported by a high school diploma or equivalent. Experience with payment processing software, check scanning equipment, and financial management systems is typically required. Reliability, time management, and the ability to work well under pressure are valuable soft skills in this field. These competencies are crucial for ensuring accurate, timely processing of payments, reducing errors, and maintaining client trust in sensitive financial transactions.
What cities in Arizona are hiring for Lockbox Payment Processing jobs? Cities in Arizona with the most Lockbox Payment Processing job openings:
Lockbox Payment Processing jobs near you
Infographic showing various Lockbox Payment Processing job openings in Arizona as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Hybrid job distribution.
Senior Director of Customer Experience and Operations - Association Banking

Senior Director of Customer Experience and Operations - Association Banking

Western Alliance Bank

Chandler, AZ

Full-time

Medical, Dental, Retirement

Posted 28 days ago

Job description

Job Title:

Senior Director of Customer Experience and Operations - Association Banking

Location:

AZ - Chandler 3075

What you'll do:

The Senior Director of Customer Experience and Operations is a senior leader responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes for HOA / Community Association / Realtor-Broker and other related client types in one of Western Alliance Banks' crown jewel line of business. You will set the strategy with the heads of Sales and Product, lead cross functional execution, and develop leaders who manage front line teams that support onboarding, relationship banking support, contact center, treasury & payments (ACH, wires, positive pay, lockbox), exception processing, and back office controls. Your mandate is to deliver material improvements in client satisfaction and grow capacity faster than volume, modernize processes and tooling, and deliver measurable productivity, quality, and risk posture. The Alliance Association Banking division of Western Alliance Bank is the largest HOA banking program in the country with a 21.5% 5-year CAGR. The customer experience team is compromised of 150+ people that deliver products and services to 45,000 community associations.
  • Define a 12-24 month operating vision and roadmap (people, process, technology) that continues the multi-year customer facing operations transformation initiative while supporting deposit growth and customer retention in HOA banking; translate strategy into quarterly objectives/key results and goals for each function.
  • Build and mentor a strong bench of leadership and people managers; drive a culture of accountability, coaching, and career paths that scale with business growth.
  • Serve as the senior liaison to Sales, Product/TM, Compliance, Risk, Finance, and Technology to align capacity plans, product changes, and operational readiness for launches and delivery of exceptional client support.
  • Own service delivery outcomes (SLAs, response & resolution times, first contact resolution, NPS/CSAT - Net Promoter Score/Customer Satisfaction Score) across relationship banking support, onboarding/boarding, and contact center.
  • Partner with Sales leaders to create a cohesive service model that deepens relationships with all clients (small to large); implement processes that reduce avoidable churn and expand product penetration (TM services, digital channels, client software integration, etc.).
  • Establish standard work, KPIs, and visual management across teams; deploy Lean/continuous improvement to remove waste and rework; codify best practices and SOPs (standard operating procedures).
  • Implement capacity models and workforce management to forecast volume, plan staffing, and optimize schedules across time zones and channels.
  • Actively support and lead cross functional projects focused on the automation of onboarding and data integrations with common HOA/PM accounting systems; reduce manual touch points and error rates.
  • Ensure strong operational risk management across payments, KYC/AML, Reg E/CC, data privacy, DoRA, and model vendor controls; maintain clean audit/regulatory results.
  • Strengthen first line of defense controls (reconciliations, GL balancing, maker checker, exception handling); continuously improve loss prevention and incident response.
  • Oversees operational audits and remediation efforts to ensure successful completion and compliance with internal and regulatory standards.
  • Deliver productivity improvements and unit cost reductions while maintaining service targets. Align KPIs to business outcomes.
  • Foster inclusion, engagement, and recognition; drive manager excellence through regular 1:1s, team health metrics, and succession planning.
  • Champion training and knowledge transfer programs so teams stay current on products, systems, and regulatory changes.
  • Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

  • 15+ years of related experience in Branch Banking Operations, Treasury Management Service or similar field.
  • Bachelor's degree in related field required; Masters or MBA in related field preferred.
  • Previous leadership experience required.
  • Expert knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
  • Expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
  • Demonstrated success running multi-team operations (onboarding/boarding, contact center, treasury & payments, or equivalent) at scale. Strong command of process improvement (Lean/Kaizen), KPI design, workforce planning, and cross functional program leadership.
  • Expert speaking and writing communication skills.
  • Occasional travel required.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

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