Lockbox Implementation Manager Jobs (NOW HIRING)

Summary of the Job:

1. Vendor Management and Operations:

Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across all lockbox and mail processing locations.

Manage vendor performance against established SLAs including mail delivery schedules, courier pickup/delivery times, equipment maintenance response times, and service quality standards

Coordinate USPS mail services for lockbox operations including route optimization, delivery scheduling, and postal regulation compliance

Oversee express courier services (DHL, FedEx, UPS) for time-sensitive lockbox and mail deliveries

Manage mail courier services for USPS pickup operations ensuring timely collection and processing

Coordinate OPEX equipment maintenance schedules, repair response times, and parts availability for lockbox processing equipment

2. Mail Processing and Equipment Optimization:

Manage mail processing optimization across all locations including coordinating mail volumes and delivery schedules

Oversee equipment maintenance scheduling and coordinate preventive maintenance programs with OPEX to maximize uptime

Create and maintain mail volume forecasting models based on seasonal trends, client requirements, and business growth projections

Establish emergency procedures and contingency plans for service disruptions and equipment failures

Monitor equipment performance metrics and coordinate timely repairs to minimize processing delays

3. Quality Assurance and Risk Management:

Lead the creation of automated quality assurance processes for mail handling, courier performance, and equipment reliability monitoring

Research and resolve mail processing issues, courier service problems, and equipment malfunctions with internal stakeholders and vendors

Implement controls to ensure accurate mail processing, proper documentation, and audit trail maintenance for all vendor services

Monitor and report on mail service incidents, courier delivery exceptions, equipment downtime, and operational disruptions

Ensure compliance with postal regulations, courier service requirements, and equipment safety protocols

4. Process Improvement and Cost Management:

Create increased efficiency in daily mail operations including vendor coordination, route optimization, and equipment utilization

Enhance forecasting processes including refining mail volume models, delivery optimization, and maintenance cost projections

Provide opportunities to reduce vendor costs through process improvements, route consolidation, or competitive sourcing initiatives

Analyze vendor pricing structures and negotiate favorable terms for mail services, courier operations, and equipment maintenance contracts

Coordinate equipment upgrade evaluations and vendor selection processes to improve processing capabilities

5. Strategic Planning and Business Support:

Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning

Work cross-functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes

Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory requirements and postal regulations

Assist mail services with business continuity planning and disaster recovery procedures

Support capacity planning for peak processing periods and volume fluctuations

6. Technology and Systems Coordination:

Coordinate with IT and analyst teams on mail processing system integrations, equipment connectivity, vendor maintenance schedule and vendor data feeds

Support implementation of mail tracking tools, equipment monitoring systems, and vendor performance dashboards

Required Qualifications:

Bachelor's Degree or equivalent experience required 5+ years of experience in Banking Operations, with specific experience in mail processing, lockbox operations, or vendor management

Strong understanding of postal regulations, courier service requirements, and equipment maintenance protocols

Vendor management experience with demonstrated ability to manage multiple service providers across different service categories

Experience with mail processing operations, equipment maintenance scheduling, and service level management

Knowledge of lockbox processing operations, mail handling procedures, and regulatory compliance requirements

Desired Qualifications:

Experience managing USPS relationships, express courier services, or equipment maintenance vendors

Knowledge of mail processing systems, lockbox equipment, and performance optimization tools

Consistent focus on operational excellence and challenging the status quo to improve efficiency

Proven experience in handling multiple priorities and achieving desired outcomes in time-sensitive processing environments

Excellent communication skills and ability to work efficiently with internal teams, vendors, and service partners

Experience with contract negotiation, vendor performance management, and cost optimization initiatives