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Lockbox Associate Jobs in Phoenix, AZ (NOW HIRING)

Agility 360

Customer Service Associate (Banking)

Chandler, AZ · On-site

$14.25 - $19.75/hr

Customer Service Associate (Banking) ID: 1850 Location: Chandler, AZ Description Customer Service ... wires, positive pay, lockbox), and exception processing. Job Responsibilities: * Deliver ...

ATR International

Clerical Associate

Tempe, AZ · On-site

$18 - $20.70/hr

This individual will be responsible for helping drive the delivery of key business expansion programs in the Receivables Operations (Lockbox) organization The individual will support the assigned ...

All JobsLockbox Associate JobsLockbox Associate Jobs in Phoenix, AZ

Lockbox Associate information

See Phoenix, AZ salary details

$13

$20

$32

How much do lockbox associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for lockbox associate in Phoenix, AZ is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a lockbox associate?

To thrive as a Lockbox Associate, you need strong attention to detail, organizational skills, and basic data entry or banking experience, often supported by a high school diploma or equivalent. Familiarity with lockbox processing systems, check scanning equipment, and financial software like Microsoft Excel is typically required. Reliability, teamwork, and time management are key soft skills that help maintain accuracy and efficiency in high-volume environments. These skills ensure timely and error-free processing of payments, which is critical for client satisfaction and operational integrity.

What is the difference between Lockbox Associate vs Accounts Receivable Clerk?

AspectLockbox AssociateAccounts Receivable Clerk
CredentialsBasic accounting knowledge, data entry skillsAccounting or finance degree often preferred
Work EnvironmentBanking or financial institution, processing paymentsOffice setting, managing customer accounts
Industry UsageCommon in banking, finance, and payment processingWidespread in various industries handling billing
Search/Comparison IntentFocus on payment processing rolesFocus on accounts management roles

Both roles involve financial data handling, but Lockbox Associates primarily process incoming payments in banking environments, while Accounts Receivable Clerks manage customer billing and account reconciliation. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a lockbox associate?

Lockbox Associates are professionals who process and manage incoming payments for organizations, typically through a bank's lockbox service. Their main responsibilities include opening and sorting mail, verifying payments, preparing deposits, and accurately recording payment information into financial systems. Lockbox Associates are crucial in ensuring timely and secure handling of funds, which helps organizations maintain efficient cash flow and accurate financial records. Attention to detail, organizational skills, and familiarity with banking procedures are essential for this role.

What are some common challenges faced by lockbox associates, and how can they be managed effectively?

Lockbox Associates often encounter challenges such as managing high volumes of transactions during peak periods and ensuring the accurate and timely processing of payments. Attention to detail is crucial, as even small errors can lead to delays or financial discrepancies. Effective time management, familiarity with lockbox processing systems, and strong communication skills are key to overcoming these challenges. Collaborating closely with team members and supervisors can also help address issues quickly and maintain a smooth workflow.
What job categories do people searching Lockbox Associate jobs in Phoenix, AZ look for? The top searched job categories for Lockbox Associate jobs in Phoenix, AZ are:
Lockbox Associate jobs near you
Infographic showing various Lockbox Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,872 per year, or $20.1 per hour.

Customer Service Associate (Banking)

Agility 360

Chandler, AZ • On-site

$14.25 - $19.75/hr

Full-time, Contractor

Re-posted 20 days ago

Job description

Job Openings >> Customer Service Associate (Banking)
Customer Service Associate (Banking)
Summary
Title: Customer Service Associate (Banking) ID: 1850 Location: Chandler, AZ
Description
Customer Service Associate (Banking) - Chandler, AZ
 
Agility 360 is searching for experienced Customer Service Associates for a contract position with our client located in Chandler, AZ. The ideal candidates will posses a strong background in call center and customer service, with experience in Banking -  Home Owners Associations (HOAs) experience is also preferred. As an integral part of the team, you will hold a pivotal role connecting with clients to deliver exceptional customer service. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. Your primary responsibilities will include supporting onboarding, relationship banking support, handling inbound and outbound calls, treasury & payments (ACH, wires, positive pay, lockbox), and exception processing.
Job Responsibilities:
  • Deliver exceptional customer service by interacting directly with clients via inbound and outbound calls, chats, and emails
  • Support customer onboarding processes and ensure a smooth experience
  • Provide relationship banking support to maintain and strengthen client relationships
  • Handle and resolve customer inquiries, issues, and service requests in a timely manner
  • Manage treasury and payment operations, including ACH transactions, wire transfers, positive pay, and lockbox services
  • Perform exception processing and resolve discrepancies with strong attention to detail
  • Apply critical thinking skills to troubleshoot problems and provide effective solutions
  • Maintain accurate records and documentation of customer interactions and transactions
  • Collaborate with internal teams to ensure efficient service delivery and issue resolution
  • Uphold high standards of service excellence in a fast-paced call center environment

Experience:
  • High school diploma, GED or equivalent is required; bachelor's degree preferred
  • 2+ years previous experience in customer support/call center role required
  • 2+ years of Tax/Banking/Mortgage/Real Estate Industry experience preferred
  • Familiarity with Homeowners Associations (HOA) services and support is a plus
  • Experience supporting client onboarding processes and account setup
  • Working knowledge of treasury and payment operations, including ACH, wire transfers, positive pay, and lockbox services
  • Proven ability to perform exception processing and resolve transaction discrepancies
  • Strong problem-solving and critical thinking skills with the ability to handle complex customer inquiries
  • Exceptional attention to detail and accuracy in processing financial transactions and documentation
  • Experience maintaining customer records and documenting interactions in CRM or internal systems
  • Ability to multitask and work efficiently in a fast-paced, deadline-driven environment
  • Strong communication skills with a focus on delivering high-quality customer experiences
  • Demonstrated ability to build and maintain client relationships

Physical Requirements:

  • Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
  • Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
  • May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
  • Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Job Details:
  • 6 month contract role (possible contract extension or full-time conversion after 6 months)
  • Location: Chandler, AZ
  • Shift: Monday - Friday, 8am - 5pm MST
  • Hourly pay range: Based on experience
  • Employment is contingent on passing a background check, credit check and drug screen
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