Lockbox Associate Jobs in Kentucky (NOW HIRING)

We are looking for an Accounts Receivable Specialist to join a growing team in Covington, Kentucky in a contract-to-permanent capacity. This position focuses on maintaining accurate customer account records, applying payments, supporting collection activity, and helping resolve billing issues with care and attention to detail. The ideal candidate is comfortable working with financial data, communicating with customers and internal partners, and contributing to a well-organized accounting function.

Responsibilities:

• Record customer payments accurately across cash, check, and credit card transactions while keeping account balances current.

• Support daily cash application activities by entering lockbox receipts and local deposit information into the accounting system.

• Review outstanding balances and monitor aging activity to identify accounts requiring follow-up or collection action.

• Research billing differences by partnering with sales, customer service, and other internal teams to clarify account activity and correct issues.

• Investigate disputed or unauthorized deductions and coordinate with relevant stakeholders to reach timely resolution.

• Communicate with customers regarding past-due invoices, payment arrangements, and account status while maintaining a thorough and attentive service approach.

• Assist with evaluating credit-related information, including new account applications and reference details, to support informed credit decisions.

• Prepare and help distribute monthly customer statements and complete account adjustments when needed.

• Handle sensitive financial information with discretion and follow established receivables procedures and internal controls.

• Associate degree in accounting, finance, business, or a related field, or a combination of relevant education and accounts receivable experience.
• Prior experience in accounts receivable, cash applications, collections, billing support, or a similar accounting role.
• Strong accuracy and attention to detail when processing transactions, reviewing balances, and updating records.
• Working knowledge of basic accounting concepts, including receivables, payment posting, and account reconciliation.
• Ability to use accounting software and Microsoft Excel to manage data, track activity, and generate reports.
• Effective customer service and communication skills for handling collection outreach and resolving account questions.
• Ability to manage confidential financial information responsibly and exercise sound judgment in day-to-day work.