Local Dispatcher Jobs in Tennessee (NOW HIRING)

Location Details:This is an on-site position located at 814 B Fessler Lane Nashville, TN 37210.

Position Schedule / Shift:Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

Key Responsibilities:

• Monitor dispatched calls andtakeaction to resolveand correct serviceor other potential problems

• Handle driver/customer escalationsin accordance withestablished procedures

• Provide explanations to customersand reports/documentservice issues

• Closeservice requestsusing company electronic dispatching system

• Accept payment from members/customers, when necessary

• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files

• Assistcoworkers and less-tenured dispatchers,as necessary.

Qualifications:

Required

• High school diploma or equivalent (GED)required.

• Ability to navigate computer systems and accurately enter data using a standard keyboard.

• Basic math skills, including addition, subtraction, and percentages.

• Experience resolving customer concerns and issues.

• Ability to prepare written communications and respond to customer inquiries.

• Basic knowledge of geography and ability to provide directions.

• Strong verbal communication and active listening skills for phone and in-person interactions.

• Ability to work effectively in a fast-paced environment.

Preferred

• Knowledge of policies and procedures (service benefits)relativeto emergency road service

• Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)

• Experiencedispatching calls

• Call center environmentexperience

Work Environment:

Works in atemperature-controlledoffice environment.Irregular hours in a 24 x7operation.

Compensation& Benefits Overview:

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

Hourlyrate startingat $17.79/hr.Payrate will bedeterminedbased on experience and may exceedstartingrate.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

• Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.

• Adoptionassistanceprogram.

Job Posting Period: This position is expected to remain posted through9/30/26; however, it may close at any time once a qualified candidate pool isidentified.