Loan Store Jobs in Michigan (NOW HIRING)

Overview As a financial services leader, CNG Holdings, Inc. strives to make a difference in our customers' lives and the communities we serve. Store Managers are responsible for the daily operations and profitability of one or more retail locations (Check 'N Go, Allied Cash, or Cash Store). The Store Manager manages site operations, sales, customer service, and store‐level leadership. Key Responsibilities Serve and educate customers on the full product portfolio, presenting options that meet their needs. Use active listening skills to confirm or clarify information and diffuse customer complaints. Escalate unresolved issues to the District Director of Operations (DDO) and Corporate Office. Respond professionally and accurately to general questions, customer applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations. Handle and count currency, cash, and coins, manage the cash drawer, count cash deposits, move cash from secure safe to drawer, and perform other cash‐handling requirements; may be responsible for bank deposits or pick‐ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies. Perform customer verifications to validate information presented. Process all transactions accurately per company policy, including loans, check cashing, and Net Spend. Comply with federal and state regulations and company policies and procedures. Complete compliance trainings and quarterly I Agree assignments promptly. Coordinate operations, development, and training necessary for the store to achieve metric targets. Maintain store staff schedule and assist in covering other stores within the district. Support store staff to ensure excellent customer service and embody the sales culture. Assist the DDO with the recruiting, selection, and onboarding of Assistant Store Managers in the district. Other duties as assigned. Minimum Education and Experience High school diploma, GED, or equivalent experience. 2+ years of experience with sales, customer service, and cash handling. 1+ year of supervisory experience preferred. Exceptional customer service, active listening, and verbal and written communication skills. Proficient in Microsoft Office programs. Ability to multitask, prioritize, work autonomously, and provide store‐level leadership. Own personal reliable transportation and a valid Driver's License and Automobile Insurance. Willingness to consistently live and embrace our core values of being accountable, inclusive, transparent, and focused. Physical Demands Call center/Retail/Office environment. Extensive cash handling. Extended phone usage. Long periods of standing. Extended viewing of computer screens and typing. Must be able to lift up to 50 lbs, with or without reasonable accommodations. Travel / Attendance Must be able to travel to all stores within the assigned district with personal vehicle. May be asked to travel to neighboring districts. May require overnight travel. Must work assigned shifts as scheduled. Supervisory Functions The position may be on‐site lead for one or more Assistant Store Managers. Why Choose CNG Holdings, Inc. CNG Holdings, Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. We provide a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, fostering long‐term relationships and better futures for our customers. Commitment to Diversity We are proud to be an Equal Opportunity/Affirmative Action‐Employer. We hire and retain a diverse workforce, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position. #J-18808-Ljbffr