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Loan Servicing Manager Jobs in Rio Rancho, NM (NOW HIRING)

LHH US

Mortgage Customer Service

Albuquerque, NM

$20/hr

Respond to inquiries related to mortgage payments, escrow accounts, loan servicing, and account ... Ability to multitask and manage a high volume of customer interactions. * Proficiency with ...

LHH US

Mortgage Customer Service

Albuquerque, NM · On-site

$20/hr

Respond to inquiries related to mortgage payments, escrow accounts, loan servicing, and account ... Ability to multitask and manage a high volume of customer interactions. * Proficiency with ...

UMB Financial

Portfolio Manager - BBLC

Albuquerque, NM

$67K - $99K/yr

You will provide timely client follow up and ensure that loan servicing actions, such as past due ... managers. * You demonstrate ability to work independently. * You demonstrate proficiency of Excel ...

Sandia Area

INDIRECT LOAN PROCESSOR

Albuquerque, NM · On-site

$18.25 - $24.25/hr

Each team member is expected to embody our core values of Service, Sustainability, Efficiency ... Calls dealers' finance and insurance manager for missing documents and/or takes subsequent action ...

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Loan Servicing Manager information

See Rio Rancho, NM salary details

$36.7K

$87.8K

$183.9K

How much do loan servicing manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for loan servicing manager in Rio Rancho, NM is $87,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $96,900.00 per year, depending on experience, location, and employer.

What does a loan servicing manager do?

A Loan Servicing Manager oversees the administration and processing of loans after they are issued, ensuring compliance with regulations and company policies. They manage loan payments, escrow accounts, and customer inquiries while addressing delinquencies or modifications as needed. This role also involves supervising loan servicing staff, improving operational efficiency, and maintaining accurate financial records.

What are some typical daily responsibilities for a loan servicing manager?

A Loan Servicing Manager typically oversees the daily operations of the loan servicing department, ensuring that all borrower accounts are accurately maintained and payments are processed on time. Responsibilities include monitoring compliance with federal and state regulations, addressing escalated customer issues, and coordinating with other financial departments such as underwriting and collections. The manager often leads a team of loan servicing specialists, providing training and support to ensure high performance and adherence to procedures. Additionally, you may participate in process improvement initiatives to enhance efficiency and customer service within the organization.

What are the key skills and qualifications needed to thrive in the loan servicing manager position, and why are they important?

To thrive as a Loan Servicing Manager, you need strong knowledge of loan products, regulatory compliance, and financial analysis, often supported by a degree in finance or business administration. Experience with loan management software, such as Fiserv or Black Knight, and understanding of relevant certifications like Certified Mortgage Servicer (CMS) are valuable. Leadership, attention to detail, and effective communication are essential soft skills for managing teams and ensuring service excellence. These capabilities help ensure loans are serviced accurately and efficiently, maintaining regulatory compliance and client satisfaction.

What are the most commonly searched types of Loan Servicing jobs in Rio Rancho, NM?

The most popular types of Loan Servicing jobs in Rio Rancho, NM are:

What job categories do people searching Loan Servicing Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Loan Servicing Manager jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Loan Servicing Manager jobs?

Cities near Rio Rancho, NM with the most Loan Servicing Manager job openings:

Loan Servicing Manager jobs near you
Infographic showing various Loan Servicing Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $84,215 per year, or $40.5 per hour.

Loan Servicing Support Specialist

Santa Fe, NM • On-site

Homewise
Finance and Insurance • 51 - 200 employees
Learn more about Homewiseexternal

Full-time

Re-posted 24 days ago

Job description

Description

About the Role

The Loan Servicing Support Specialist is the steady, behind-the-scenes presence supporting Homewise homeowners after they've closed on their homes. While other roles focus on getting a customer to close, your work begins where theirs ends, making sure the loan stays on track, the records stay clean, and every homeowner has someone to call when a question comes up.


You'll report to Homewise's Loan Servicing Manager and work alongside our coaching, lending, and real estate teams to ensure every client experiences a seamless transition into homeownership - and steady support long after. People who thrive in this role enjoy both halves of the work: the methodical satisfaction of keeping records in good order, and the live, in-the-moment human side be it a quick question or a harder conversation.


You'll Be a Great Fit If:

  • You appreciate that customer service comes from understanding the issue, not from a script. 
  • You listen first, solve problems second. 
  • You're warm and respectful, people leave every interaction feeling seen and understood.
  • You stay composed under pressure. 
  • You're detail-oriented. 
  • You're flexible. 
  • You're a strong collaborator who builds working relationships across teams and reaches out for help when you need it.
  • You're comfortable with technology, and you pick up new systems readily.
  • You're bilingual in Spanish and English, since some Homewise homeowners are Spanish speakers.

What You'll Be Doing

  • Auditing, tracking, and managing the receipt of final mortgage documents - including recorded security instruments, title policies, and assignments of mortgage.
  • Coordinating with title companies, county offices, and document custodians to resolve missing or inaccurate documentation.
  • Maintaining an accurate tracking system that keeps all required documents on schedule and in compliance.
  • Helping customers with loan servicing questions and issues, in person and over the phone.
  • Supporting monthly collection efforts through outbound calls and follow-up communication, with a customer-service-first      approach.
  • Preparing Verification of Mortgage (VOM) documentation as requested.
  • Coordinating with title companies and financial institutions to prepare and verify the accuracy of payoff requests.
  • Partnering with internal teams to maintain a high service standard, while ensuring compliance with all applicable regulations, policies, and procedures. 



Requirements

 Minimum Requirements

  • Some Customer Service experience  
  • High School Diploma or equivalent  
  • Ability to work in office during Homewise's core hours: Monday-Friday, 8:00AM-5:00PM  
  • This is largely a sedentary role; it requires the ability to sit or stand for extended periods of time.  
  • Must be able to occasionally lift objects up to 20 pounds  
  • This position is located in our Santa Fe office

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