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Loan Service Counselor Jobs (NOW HIRING)

Frost Bank

Loan Services Supervisor

San Antonio, TX · On-site

... loan service procedures * Ensure that internal controls are in place and functioning properly ... and counseling personnel * Answer question and resolve problems for customers, subordinates, and ...

Frost Bank

Loan Services Supervisor

San Antonio, TX

... loan service procedures * Ensure that internal controls are in place and functioning properly ... and counseling personnel * Answer question and resolve problems for customers, subordinates, and ...

National Bank & Trust

RESIDENTIAL LOAN OFFICER

Bastrop, TX · On-site

$55K - $60K/yr

... services · Contact and counsel customers with delinquent accounts by phone or letter. Monitor the ... to Loan Policy with zero tolerance for non-compliance · Be responsible for oversight and ...

National Bank & Trust

RESIDENTIAL LOAN OFFICER

Bastrop, TX · On-site

$55K - $60K/yr

... services · Contact and counsel customers with delinquent accounts by phone or letter. Monitor the ... to Loan Policy with zero tolerance for non-compliance · Be responsible for oversight and ...

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Loan Service Counselor information

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How much do loan service counselor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for loan service counselor in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Loan Service Counselor vs Loan Officer?

AspectLoan Service CounselorLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles prefer associate's or bachelor's degreeRequires similar education; often needs licensing or certification depending on state
Work EnvironmentBank or lending institution, primarily customer service and account managementBank, credit union, or mortgage company, involved in loan origination and sales
Primary ResponsibilitiesAssisting clients with loan account inquiries, processing payments, and managing existing loansEvaluating loan applications, advising clients, and approving or denying loans

While both roles involve working within lending institutions, a Loan Service Counselor mainly manages existing loans and customer inquiries, whereas a Loan Officer focuses on originating new loans and assessing applicants. Understanding these differences helps job seekers identify the right career path in the lending industry.

How to become a loan service counselor?

To become a loan service counselor, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education in finance, business, or related fields. Relevant skills include customer service, communication, and knowledge of loan products; certifications such as a mortgage loan originator license may be required in some regions. Gaining experience in banking or financial services can improve job prospects, and the role often involves working in an office environment with standard business hours.

What does a loan service counselor do?

A loan service counselor manages and supports existing loan accounts by answering borrower questions, processing payments, and resolving issues. They often use customer service skills and loan management software to ensure accurate account maintenance and compliance with lending policies.
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What are popular job titles related to Loan Service Counselor jobs?

For Loan Service Counselor jobs, the most frequently searched job titles are:

Loan Service Counselor jobs near you
Infographic showing various Loan Service Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,292 per year, or $19.9 per hour.

Loan Services Supervisor

San Antonio, TX • On-site

Frost Bank
Finance and Insurance • 1 - 5K employees
Learn more about Frost Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Frost Bank rating

8.7

Company rating: 8.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

25th of 176 rated banks

Job description

Job Description
It's about being the person that wants to see others succeed.
Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Loan Services Supervisor role might be for you!
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.
Who you are:
As a Loan Services Supervisor, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for supervising daily activities to ensure proper workflow and training. Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.
What you'll do:
  • Perform functions pertaining to loan operations, such as Participation Loans, Loan Origination, Documentation, and Funding, Commitment fees, Liens, Prepayments, and Payment posting problems
  • Assist in coordinating workflow, training personnel, and maintaining a high level of expertise in all loan service procedures
  • Ensure that internal controls are in place and functioning properly
  • Assist in personnel matters, which include, performance reviews, making salary recommendations, and counseling personnel
  • Answer question and resolve problems for customers, subordinates, and other employees
  • Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:
  • Proficient in Microsoft computer applications
  • Documentation and loan experience
  • Excellent written and verbal communication
  • Leadership skills

Additional Preferred Skills:
  • Bilingual
  • 1-2 years of loan processing experience
  • 1+ years of leadership experience

Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) matching
  • Generous holiday and paid time off schedule
  • Tuition reimbursement
  • Extensive health and wellness programs, including our Employee Assistance Program
  • Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.

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