Live Operations Specialist Jobs (NOW HIRING)

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Sr Live Event Technology Specialist (Streaming Operations Specialist)
Location:
Flexible / Global (based on operational needs)
Role Overview
As a Sr. Live Event Technology Specialist, you will serve as the primary technical escalation point for Paramount+'s global Live Event Operations team, providing technical support for Tier-1 live streaming events. This role focuses on diagnosing, troubleshooting, and resolving complex technical issues across the end-to-end live streaming ecosystem while minimizing customer impact during high-profile live broadcasts.
Working alongside Live Event Operators, Engineering, Product, CDN providers, cloud vendors, and distribution partners, you will lead technical investigations, coordinate cross-functional incident response, and drive root cause analysis for issues affecting acquisition, encoding, packaging, delivery, playback, advertising, and platform integrations.
Your expertise will ensure rapid issue mitigation, operational excellence, and continuous improvements across Paramount's live streaming platform.
Key Responsibilities

• Act as the primary technical escalation point for the Live Event Operations team during live events.
• Support global Tier-1 live streaming events by troubleshooting complex issues across the complete video delivery chain.
• Investigate service-impacting issues involving contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.
• Perform detailed technical analysis using streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.
• Coordinate technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to restore service quickly.
• Lead technical bridge calls during critical incidents, providing real-time updates, impact assessments, mitigation strategies, and recovery coordination.
• Support Live Event Operators by providing technical guidance during event execution, validating mitigation actions, and assisting with operational decision-making.
• Perform pre-event technical validation, redundancy verification, workflow testing, and production readiness reviews.
• Conduct post-event root cause analysis (RCA), identify systemic issues, and drive corrective actions to improve platform reliability.
• Develop and maintain troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.
• Support certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.
• Participate in on-call rotations supporting global live streaming operations and high-severity production incidents.

Required Qualifications

• 5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems.
• Experience serving as a technical escalation resource supporting live operations teams during Tier-1 live events.
• Strong troubleshooting experience across end-to-end streaming architectures including:
  • Contribution and video transport
  • Cloud encoding and transcoding
  • Packaging and origin services
  • DRM
  • SSAI/DAI
  • CDN distribution
  • Player playback
• Deep understanding of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming.
• Experience analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics.
• Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms.
• Working knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows.
• Strong understanding of DRM, SSAI, client playback behavior, redundancy architectures, and failover strategies.
• Excellent incident management, root cause analysis, and cross-functional communication skills in high-pressure live production environments.

Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world's biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming's other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.
ADDITIONAL INFORMATION
Hiring Salary Range: $98,400.00 - 147,600.00.
The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.
What We Offer:

• Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here:https://www.paramount.com/careers/benefits
• Generous paid time off.
• An exciting and fulfilling opportunity to be part of one of Paramount's most dynamic teams.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
• Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount

Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.