Live Operations Manager Jobs in Wheaton, IL (NOW HIRING)

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Equipment Finance team supports clients with lending and leasing solutions that help them grow their businesses with confidence. As an EF Operations Manager, you'll manage the operational activities that support the full life cycle of equipment finance transactions, from documentation and closing through ongoing servicing and final payoff. You'll work directly with clients and internal partners to support a seamless transaction experience, responding to inquiries, resolving issues, and helping ensure each transaction is handled accurately and efficiently. You'll oversee the preparation and review of loan and lease documentation, monitor collateral documentation requirements, and help ensure transactions are booked accurately and maintained in line with internal standards. You'll also support payment processing, payoffs, and transaction monitoring while delivering a responsive, professional, and client-focused experience. In this role, you'll bring sound judgment and deep operational expertise to support accurate, timely, and well-controlled execution across the portfolio.

At CIBC, we provide a flexible work environment to help you thrive. You'll have the ability to manage your work activities within a hybrid or remote work arrangement, balancing on-site and remote work as required by business needs.

How you'll succeed

• Operational execution - Manage day-to-day equipment finance operations across the full transaction life cycle, including documentation, closing, servicing, payment processing, and payoffs.

• Client support - Engage directly with clients to support transaction closing and servicing activities, respond to inquiries, and provide a high standard of professional, timely service.

• Documentation management - Review and coordinate loan, lease, and collateral documentation to help ensure accuracy, completeness, and alignment with internal policies, procedures, and regulatory requirements.

• Transaction oversight - Monitor booked transactions and outstanding items, identify discrepancies or operational risks, and take action to resolve issues in a timely manner.

• Partner collaboration - Work closely with internal partners across sales, credit, legal, and servicing teams to support smooth transaction closing and ongoing portfolio administration.

• Process improvement - Identify opportunities to improve workflows, strengthen controls, and enhance the efficiency and consistency of operational processes within Equipment Finance.

Who you are

• You have relevant experience. You bring 10+ years of experience in equipment finance operations, including loan and lease documentation, transaction closing, servicing, collateral monitoring, and client interaction.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You give meaning to data.
  You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You know that details matter. You notice things that others don't.

• Your critical thinking skills help to inform your decision making.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You can demonstrate experience in Microsoft Office products and loan and lease servicing environments. It's an asset if you have experience with Aspire.

• You have a degree/diploma in accounting, finance, or a related business field.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $110,000 - $135,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidaysand 401(k), in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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