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Live Operations Manager Jobs in Matteson, IL (NOW HIRING)

Burlington

Operations/Service Manager III

Naperville, IL · On-site

$24.95 - $33.25/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer ...

Barry's

Client Operations Supervisor

Chicago, IL · On-site

$23/hr

You will support the Senior/General Manager and Assistant General Manager with key marketing ... Work to uphold Barry's community and culture standards, and live the company mission, vision, and ...

Barry's

Client Operations Supervisor

Chicago, IL · On-site

$24/hr

You will support the Senior/General Manager and Assistant General Manager with key marketing ... Work to uphold Barry's community and culture standards, and live the company mission, vision, and ...

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Live Operations Manager information

See Matteson, IL salary details

$30.7K

$62.8K

$117.2K

How much do live operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for live operations manager in Matteson, IL is $62,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,600.00 per year, depending on experience, location, and employer.

What does a live operations manager do?

A Live Operations Manager is responsible for overseeing and optimizing the ongoing performance and user experience of a live product or service, such as an online game, app, or digital platform. Their duties often include monitoring real-time data, managing in-game events or content updates, responding to user feedback, and collaborating with development, marketing, and customer support teams. The goal is to ensure the product runs smoothly, remains engaging, and meets business objectives. Live Operations Managers play a crucial role in retaining users and driving revenue through continuous improvement and timely interventions.

What are the key skills and qualifications needed to thrive as a live operations manager?

To thrive as a Live Operations Manager, you need strong analytical skills, project management experience, and a background in business or computer science. Familiarity with real-time monitoring tools, incident management systems, and platforms like Jira or Tableau is often required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure are standout soft skills in this role. These qualities are crucial for ensuring smooth live service delivery, quickly resolving issues, and maintaining a high-quality user experience.

What are some common challenges faced by live operations managers, and how can candidates prepare to address them?

Live Operations Managers often face the challenge of balancing real-time issue resolution with longer-term process improvements. They must respond quickly to unexpected incidents, manage cross-functional communication under pressure, and ensure service levels are consistently met. To prepare, candidates should develop strong crisis management skills, stay updated on best practices in incident response, and build effective relationships with both technical and non-technical teams. Proactive organization and the ability to remain calm under pressure are key to thriving in this dynamic role.

What is the difference between Live Operations Manager vs Live Event Coordinator?

AspectLive Operations ManagerLive Event Coordinator
Required CredentialsExperience in operations, project management, and industry-specific knowledgeEvent planning experience, organizational skills, and sometimes certifications in event management
Work EnvironmentCorporate or gaming industry settings, overseeing live events and operationsEvent venues, conferences, or festivals, managing event logistics
Employer & Industry UsageTech companies, gaming firms, live broadcastingEvent planning companies, corporate event teams, entertainment industry
Search & Comparison IntentUnderstanding operational roles in live settingsPlanning and executing live events

The Live Operations Manager focuses on overseeing the entire live operations process, ensuring smooth execution and managing teams. In contrast, the Live Event Coordinator handles the logistics and coordination of specific events. Both roles require organizational skills, but the Operations Manager typically has broader responsibilities across multiple events or platforms.

What is a live operations manager job description?

A live operations manager oversees the real-time functioning of digital platforms, games, or live services, ensuring smooth user experiences and resolving issues promptly. They coordinate cross-functional teams, monitor performance metrics, and implement updates or fixes using tools like analytics software and communication platforms. Strong problem-solving, communication skills, and knowledge of operational processes are essential for this role.

What are popular job titles related to Live Operations Manager jobs in Matteson, IL?

For Live Operations Manager jobs in Matteson, IL, the most frequently searched job titles are:

What job categories do people searching Live Operations Manager jobs in Matteson, IL look for?

The top searched job categories for Live Operations Manager jobs in Matteson, IL are:

What cities near Matteson, IL are hiring for Live Operations Manager jobs?

Cities near Matteson, IL with the most Live Operations Manager job openings:

Live Operations Manager jobs near you
Infographic showing various Live Operations Manager job openings in Matteson, IL as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,750 per year, or $30.2 per hour.

Operations Manager, Trading & Regulatory Compliance

tastytrade

Chicago, IL • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Company Name: tastyfx
Role: Operations Manager: Trading & Regulatory Compliance
Location: Chicago, IL (Hybrid, 3 days/week in office)
Licensure: Series 3 and 34 (preferred; must be willing to obtain if not currently held)
Salary: $120,000 - $150,000
The Operations Manager at tastyfx owns the full operational layer between our trading platforms and our regulatory obligations. This role is the operational backbone of a lean, fast-moving team, covering real-time platform monitoring and incident triage, NFA/CFTC regulatory documentation, capital charge oversight, and payment rail management. It requires someone equally comfortable managing a live MT5 incident in the morning and drafting a regulatory root cause analysis in the afternoon.
This is a senior individual contributor role reporting directly to the Managing Director, with a clear growth path as the operations team expands. Your work directly protects tastyfx's regulatory standing, client experience, and operational continuity within the IG Group and tastytrade ecosystem.
What You'll Do:
Trading Operations & Platform
  • Conduct daily platform health checks across MT5, TradingView, ProRealTime, and the tastyfx proprietary platform, confirming all markets are online and systems performing as expected
  • Review and assess overnight incidents each morning: determine tastyfx impact, evaluate reportability as a market event, and escalate major incidents to appropriate stakeholders
  • Serve as first responder for execution anomalies, stale pricing events, order server issues, and platform outages, owning resolution before escalation to MD
  • Liaise with IG Group core dealing and pricing teams to coordinate response on new or ongoing incidents
  • Process trade corrections, cash adjustments, and account-level remediations for customers affected by trading incidents
  • Investigate trade disputes flagged internally, by clients, or by the NFA; produce clear documentation of findings and resolution
  • Monitor clients on margin call and identify large or systemic margin call situations requiring escalation
  • Support ongoing MT4-to-MT5 migration: track account progress, coordinate with platform teams on version updates, and flag client-impacting issues
  • Maintain operational runbooks, escalation procedures, and SLAs for incident response and resolution
  • Track and analyze operational risk events (OREs); implement corrective actions to prevent recurrence and prepare monthly ORE reports

Regulatory & Compliance Operations
  • Own end-to-end drafting of all NFA incident reports and regulatory correspondence, with MD review and sign-off
  • Produce accurate, formal root cause analyses by coordinating with dealing, pricing, and platform teams following any reportable incident
  • Perform nightly review of the NFA Discrepancy Report and morning review of the NFA Processing Report; investigate and resolve flagged discrepancies or errors
  • Manage daily and periodic margin compliance monitoring across all active platforms (including NFA minimum margin rates and points-based systems), flagging anomalies and escalating appropriately
  • Support regulatory examinations and audits by providing operational documentation and responding to regulatory inquiries
  • Build and maintain internal SOPs for all operations functions, reducing institutional knowledge concentration risk
  • Track NFA/CFTC rule developments and assess operational impact; brief MD on compliance implications ahead of effective dates

Capital & Liquidity Management
  • Monitor the JPMorgan credit line on an intraday basis, tracking capital charge usage and flagging utilization concerns to the MD ahead of threshold breaches
  • Own oversight of tastyfx's capital charge obligations resulting from the IG Markets relationship, ensuring charges are accurately calculated, tracked, and reported
  • Coordinate with IG Group treasury and finance teams on capital charge reporting, reconciliations, and any disputes
  • Maintain internal documentation of capital charge methodology, agreements, and any changes to the calculation framework
  • Review the BMO returns email and debit report daily; identify and escalate client debt positions as appropriate

Payment Rails & Funding Operations
  • Own day-to-day oversight of all payment rails (ACH, wire, debit card, and any emerging funding methods), ensuring uptime, accuracy, and timely settlement
  • Identify and triage payment processing failures or delays; coordinate with providers (WorldPay, ACH processors, banking partners) to resolve issues promptly
  • Proactively optimize payment rails to reduce client funding friction, analyzing drop-off points, failure rates, and processing times to surface improvement opportunities
  • Monitor ACH reversal and fraud exposure across funding channels; escalate patterns and coordinate remediation with compliance and onboarding teams
  • Evaluate new payment methods and fintech integrations that could improve conversion or reduce cost; present recommendations to MD
  • Maintain SOPs for all payment operations workflows and ensure contingency procedures are documented and tested

Data Management & Reporting
  • Analyze operational data (including order IDs, fortress files, trade data, and platform metrics) to identify trends and improvement opportunities
  • Develop and maintain reporting frameworks to track operational KPIs; present insights to MD and leadership on a regular cadence
  • Run the monthly trade count report and support VBR approval processes
  • Review monthly new account bonus activity and confirm timely payment processing
  • Check AO Stats for conversion performance and monitor AO queues for processing backlogs
  • Monitor interest paid to Prime clients monthly and flag anomalies

Process Improvement & Operational Efficiency
  • Continuously identify opportunities to reduce manual intervention: if a process is overtly manual, evaluate automation or streamlining options
  • Implement operational controls and quality assurance measures to minimize errors and operational risk
  • Coordinate business continuity planning and disaster recovery testing; ensure operational resilience through redundancy procedures
  • Lead and contribute to ad hoc projects that support business growth, operational efficiency, or regulatory readiness
  • Provide data and project progress updates to the wider business as required

Who You Are:
  • Bachelor's degree required
  • 3-5 yearsin trading operations, dealing desk support, or platform operations at an NFA/CFTC-regulated firm (RFD, RFED, or FCM)
  • Licensure:Series 3 and 34 preferred; must be willing to obtain if not currently held
  • Hands-onMT4 or MT5 platform administration experience
  • Direct exposureto NFA regulatory filings, examination support, or compliance documentation
  • Strong written communication: able to produce precise, formal regulatory documents under time pressure
  • Comfort operating in a fast-moving environment with real-time incident triage and a varied daily workload

Preferred Qualifications:
  • Experience managing capital charge obligations or regulatory capital reporting at a broker-dealer or FCM
  • Hands-on experience with payment rail management (ACH, wire, debit card) and payment processor relationships
  • Experience coordinating with a prime broker, liquidity provider, or parent dealing desk
  • Familiarity with TradingView broker integration, Alloy, Plaid, WorldPay, or similar infrastructure
  • Working knowledge of retail forex margin rules, margin mechanics, and NFA net capital requirements

Company Perks + Benefits:
  • Performance Bonuses
  • Stock Purchase Options
  • Medical/Vision/Dental Benefits
  • 401k Plan
  • 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
  • 10 Paid Sick Days
  • Gym Membership Reimbursement
  • Commuter Benefits
  • Pet Insurance
  • Wellness & Mental Health Programs
  • Charitable Donation Matching
  • Two Paid Volunteer Days Off
  • Daily catered lunch when in the office
  • Full kitchen with snacks and beverages
  • In-building gym
  • Shuttle to/from Metra

Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance.
About IGNA + tasty
IG North America is home to tastytrade, tastylive, and tastyfx-a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof.
From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US.
We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty - the future gets built here.
Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.
tastytrade | tastylive | tastyfx
1330 W Fulton Market, Chicago, IL 60607
*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

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