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Job Title: Residence Manager (Men’s Program)
Status: Full-Time

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Under the direction of the Administrator for Program, the Residence Manager is responsible for the management of their respective men’s residence facility and beneficiaries. As a Program team member, he/she promotes a climate for effective performance and learning through their attitudes, life experience, willingness to teach and learn, and availability to beneficiaries and staff. Encouragement is given to the incumbent to continue seeking training which will enhance his/her ability to work more effectively with beneficiaries.

• High School graduate or equivalent (GED).

• Program graduate with continuing involvement in a program of recovery is preferred but not required.

• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.

• Possess a valid Driver’s License for state of employment with acceptable driving record required.

  • (Note: California employees must have a “Class B” with passenger endorsement within 45 days)

• Integrity, resourcefulness, initiative, and evidence of self-improvement.

• Demonstrate ability to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program as stated in the Mission Statement.

• If chemically dependent, shall be free of and have had at least one year free of any chemical abuse or dependency.

Facility Management

1. Ensure proper maintenance of grounds and buildings; schedule needed repairs and maintenance work within guidelines provided by the Administrator for Program.

2. Provide routine supervision of residence desk (where applicable), canteen, laundry, and janitorial staff; train as needed in canteen operations, laundry operations, phone procedures, customer relations, and safety requirements.

3. Supervise inside and outside workers for special projects or repairs.

4. Order needed supplies for proper operation of the residence.

Beneficiary Supervision / Other

1. Provide orientation of new beneficiaries and communicate all program and residence requirements.

2. Assign rooms/beds including private rooms in accordance with set procedures; conduct random locker checks as required by review standards (minimum once per month).

3. Monitor, facilitate, and supervise beneficiary activities including prescription medications, house meetings, devotions, and updates to Personal Property Statements.

4. Provide short-term crisis counseling.

5. Provide recreational programming for residents; participate in all activities at the residence while maintaining open relationships with beneficiaries.

6. Supervise and/or administer Breathalyzer testing when requested by Program staff or upon beneficiary return.

7. Oversee urine specimen collection; ensure proper security procedures including labeling and transport.

8. Act as a role model for beneficiaries through personal conduct, appearance, and general behavior.

9. Prepare and submit ARCC-210 forms per current policies.

10. Make nightly security rounds.

11. Ensure fire drills are conducted and documented at least twice annually.

12. Maintain good order and discipline without favoritism per ARCC policies.

13. Discharge beneficiaries when appropriate.

14. Coordinate special facility events with the Administrator for Program (e.g., holidays, retreats, intern dinners).

15. Drive a Salvation Army passenger van to transport beneficiaries to/from Work Therapy Units (WTU), meetings, Chapel, and appointments.

16. Maintain necessary records and statistics as directed.

17. Coordinate vacation time with the Administrator for Program to ensure coverage.

18. Know ARC Safety Regulations for the residence and ensure compliance by staff and beneficiaries.

19. Maintain confidentiality in accordance with policies and laws.

20. Obtain prior written approval for all overtime.

21. Perform other duties as assigned by the Administrator for Program.

• Problem Solving: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop solutions.

• Customer Service: Manage difficult and/or emotional beneficiaries, colleagues, and/or stakeholders; promptly address needs to ensure mutually satisfying outcomes.

• Oral Communication: Speak professionally, clearly, and persuasively in various challenging situations; seek clarification and respond appropriately to questions.

• Written Communication: Write clearly and informatively; edit for spelling and grammar; present numerical data accurately; read and interpret written information.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

• Ability to grasp, push, and pull objects such as files, drawers, and other office equipment.

• Ability to communicate clearly on the telephone.

• Ability to lift up to 30 lbs.

• Ability to perform various repetitive motion tasks.

• Ability to operate a motor vehicle.