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Job Summary:
MSP4, LLC provides infrastructure, security, and IT advisory services to various sectors across the United States. The Systems Administrator (L3) will be responsible for the operational management of client infrastructure, ensuring compliance and efficient functioning of systems while collaborating with both technical and non-technical stakeholders.
Responsibilities:
• Administer Windows Server environments: Active Directory, DNS, DHCP, Group Policy, file and print services, and certificate services at an operational level
• Operate VMware vSphere or Microsoft Hyper-V clusters day to day: VM lifecycle, capacity monitoring, host patching, vMotion or Live Migration, HA and DRS behavior, and snapshot hygiene
• Run SAN and HCI storage operations across NetApp, Pure Storage, Nutanix, or VMware vSAN: provisioning, volume and LUN changes, capacity monitoring, and health checks. Storage architecture sits with Senior Infrastructure Engineering.
• Operate Veeam Backup and Replication: job management, backup verification, restore execution, immutable repository and tape operations where applicable, and backup gap remediation
• Execute network change at a defined scope: firewall rule adds and modifications against approved standards, VLAN configuration on managed switches, and switch port and access layer work. Routing, firewall architecture, and policy design sit with Senior Network Security Engineering.
• Administer Microsoft 365 and Azure tenants: identity, licensing, Intune policy application, Conditional Access within established standards, and baseline tenant hygiene
• Perform operational SQL Server work in support of client ERP and line-of-business applications: installation, patching, version upgrades, backup coordination with Veeam, and baseline instance administration. DBA-level query tuning, indexing, and application-side schema sit with client DBAs or application vendors.
• Own L2 escalations: take the tickets that pass the endpoint and site layer, resolve within scope, or escalate cleanly to Senior Engineering
• Apply STIG hardening and NIST 800-171 control execution at the server layer in support of CMMC L2 and SOC 2
• Communicate with clients on infrastructure work, change windows, and incident response, working with both technical contacts and non-technical stakeholders
• Produce documentation: change records, operational runbooks, and audit-ready configuration records written so another engineer can operate the environment without asking you questions
• Maintain ticketing discipline in a PSA or ITSM platform such as Jira Service Management, HaloPSA, ConnectWise, Autotask, or ServiceNow, keeping change records clean and audit-ready
Qualifications:
Required:
• US-based work location and US-person status (matrix #15). You must be based in the United States and qualify as a US person: US citizen, US national, lawful permanent resident (green card holder), or protected individual (refugee or asylee) under US law. Authorization to work in the United States is not sufficient on its own. A non-immigrant work visa (H-1B, L-1, TN, and similar), F-1 OPT/CPT, or an Employment Authorization Document does not meet this requirement. This role's access to Controlled Unclassified Information and export-controlled systems is restricted to US persons under CMMC L2 and US export control regulations (ITAR / EAR).
• 4 to 6 years of systems administration in a multi-client service delivery environment (matrix #14).
• Hands-on Windows Server operational depth (matrix #1).
• Production virtualization operations on VMware vSphere or Microsoft Hyper-V (matrix #2).
• Working SAN or HCI storage operations on at least one named platform (matrix #3).
• Veeam Backup and Replication operational experience (matrix #4).
• Microsoft 365 and Azure tenant administration at a production level (matrix #6).
• Audit-ready ticketing and documentation discipline (matrix #11, #12).
Preferred:
• Defined-scope network change experience: firewall rule changes, VLAN, and switch port work (matrix #5).
• Operational SQL Server experience in support of ERP and line-of-business applications (matrix #7).
• STIG and NIST 800-171 control execution at the server layer (matrix #8).
• Prior L2-to-L3 escalation ownership in a tiered support model (matrix #9).
• Prior multi-client or MSP service delivery experience (matrix #10).
• Certifications: AZ-104, AZ-800/AZ-801, VMware VCP, or Veeam VMCE (matrix #16).
Company:
MSP4, LLC offers IT support, managed services, and cloud consulting for businesses and managed service providers. Founded in 2021, the company is headquartered in Doral, USA, with a team of 11-50 employees. The company is currently Early Stage.