Live In Summer Ranch Jobs in Albany, NY (NOW HIRING)

Experience. Innovation

GCOM Software is changing the way governments work.  And we are supporting our clients in a new way.  We are reliable, capable and agile.  Our fast paced and energetic culture allows our employees to make an impact. 

We are proud to do work that matters – and to be viewed as a national player in the government arenas of regulatory and inspection automation, customer engagement and criminal justice systems and the Women Infant and Children (WIC) programs. We also specialize in product development, custom off the shelf (COTS) Implementations, and system integration services, including full application development lifecycle.  

At GCOM, we are known as being a great place to work and a place to build your career!  You will work with awesome technical teams to design and implement solutions for clients in a multiplatform environment.  You will be encouraged to be creative and given the opportunity to leverage a wide variety of technical tools.  Your energy, analytical, technical and business skills will drive real impact in your community.

Are you looking to Collaborate, Innovate and Thrive?  Come join our growing team doing great work to make lives easier for the constituents of state and local governments.

GCOM is looking for candidates, to fill a role of Specialist Level III, to join our NYS Integrated Eligibility Services (IES) Team located in Albany, NY. 

Key Responsibilities:

• Analysis of user experience, journey mapping, behavioral economics, user insights, human centered design standards, interaction design, visual design, and information architecture from the following three projects/eligibility systems: New York State of Health, Access HRA, and another Integrated Eligibility System implemented in the last ten years in a state-supervised locally administered environment.
• Documentation of best practices for user experience, journey mapping, behavioral economics, user insights, human centered design, interaction design, visual design, and information architecture standards and deliverables to be added to each IES workstream's SDLC.
• Develop Strategy for content organization, UI branding, standardization on Styles & Themes, ​and Information Architecture for Responsive Design and Development of integrated eligibility system or human services integrated program delivered through web portal and native mobile apps.
• Design and Develop wireframes, mockups, story boards to facilitate conversion of the same into Prototypes for Integrated Eligibility System ecosystem specific unified web portal with content organized and contributed across various human services programs
• IES front end design for a generic release (without any workstream content) as early as summer 2021 for the public and Social Service District stakeholders to receive communications on the program and links to related or legacy sites prior to any workstream being live.

Qualifications:

• Level III- More than seven (7) years of Specialist Experience
• Five (5) years of experience in user experience design from state supervised/locally administered integrated eligibility system or human services integrated program portal/mobile app
• Certification in UX design or content strategy and information organization for human services programs
• Seven (7) years of experience in user experience (UX) design on full life cycle of design deliverables (wireframes, mockups, journey maps, story boards, user surveys, user testing)
• Experience deploying behavioral economics principles, content strategy& information organization on ten (10) or more projects/products
• Experience implementing design standards and completing designs on multiple product stacks
• Experience establishing user experience design and research standards for a large, complex project or firm practice (>$100 M)
• Experience reviewing user feedback through surveys, facilitated sessions, testing, and other methods and turning into actionable responsive designs/standards for an external team
• Five (5) years of experience facilitating end user feedback in human services on portal/front end/mobile app projects
• Facilitation of feedback from more than one hundred (100) end users for a large project/product line to incorporate into design thinking.
• One (1) or more years of user experience design experience in New York State or New York City government
• Multiple thought leadership publications/presentations (name on byline) on user experience design/research to a national or global journal, association, or conference
• Experience on the design of two (2) or more front ends that were Section 508 or ADA compliant

At GCOM, we work hard to enable creators of all kinds to succeed and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We are committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.  We encourage everyone to reach out to us and join the GCOM family!

If you think you are a good fit for us, we encourage you to apply. Check out our new career website for all open positions!