Job Summary:
Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking an IT Support Representative to provide on-site IT support at events and venues across the country. The role involves troubleshooting IT issues, assisting with venue technology needs, and ensuring smooth operations during events.
Responsibilities:
• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Qualifications:
Required:
• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.
Company:
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records. Founded in 1996, the company is headquartered in Beverly Hills, USA, with a team of 10001+ employees. The company is currently Late Stage.