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Live In Riot Games Support Jobs in Santa Cruz, CA

Executive Producer, Party Games

Los Gatos, CA · On-site +1

$144K - $146K/yr

... live games at scale to players all over the world Experience in Party and Puzzle Games Strong ... Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) ...

Senior Games Technician D&B's Senior Game Techs, (SGTs for short) are the best of the best! This ... SGTs are essential in the training and development of our Support Tech teams. D&B offers a lot of ...

The Product Support Engineer serves as a primary liaison between Noah's internal technical groups ... Live in the assigned geography * Willing to travel and be hands-on in the field to service the ...

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Live In Riot Games Support information

See Santa Cruz, CA salary details

$11

$18

$23

How much do live in riot games support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for live in riot games support in Santa Cruz, CA is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Live In Riot Games Support vs Riot Games Customer Service Representative?

AspectLive In Riot Games SupportRiot Games Customer Service Representative
CredentialsCustomer support experience, gaming knowledgeCustomer support experience, gaming knowledge
Work EnvironmentOn-site, live-in support at Riot facilities or designated housingRemote or on-site customer service roles
Employer & Industry UsageRiot Games, gaming industry, live-in support rolesRiot Games, gaming industry, customer service roles
Search & Comparison IntentUnderstanding live-in support roles at RiotCustomer service roles at Riot

Live In Riot Games Support involves providing on-site, live-in assistance directly at Riot facilities, often requiring a more immersive gaming environment. In contrast, Riot Games Customer Service Representatives typically handle support remotely or on-site without living arrangements. Both roles require gaming knowledge and customer support experience but differ mainly in work setting and responsibilities.

What are the main challenges faced by a Live In Riot Games Support and how can applicants prepare for them?

A Live In Riot Games Support professional often deals with assisting gamers in real-time, which requires strong communication skills, patience, and the ability to troubleshoot technical issues quickly. The fast-paced environment can mean handling multiple requests simultaneously, sometimes during peak gaming hours. Applicants should be prepared to work collaboratively with other support agents and escalate complex issues to specialized teams when necessary. Staying up-to-date with game updates and community guidelines is also crucial for providing accurate assistance.

What are the key skills and qualifications needed to thrive as a Live In Riot Games Support, and why are they important?

To thrive as a Live In Riot Games Support, you need a deep understanding of gaming, especially Riot Games’ titles, along with troubleshooting and customer service expertise, often supported by relevant experience or certifications. Familiarity with support ticketing systems, live chat platforms, and knowledge base tools is typically required. Strong communication, empathy, and problem-solving skills help deliver exceptional support and resolve player issues efficiently. These abilities are crucial for ensuring player satisfaction and maintaining the reputation of Riot Games’ support services.

What are Live In Riot Games Support roles?

Live In Riot Games Support roles are customer service positions at Riot Games, the company behind popular games like League of Legends and VALORANT. These support agents assist players with technical issues, account problems, in-game concerns, and general inquiries. They interact with players through various channels including live chat, email, and sometimes phone support. Employees in these roles are expected to have strong communication skills, a good understanding of Riot’s games, and a commitment to providing a positive player experience.
What are popular job titles related to Live In Riot Games Support jobs in Santa Cruz, CA? For Live In Riot Games Support jobs in Santa Cruz, CA, the most frequently searched job titles are:
What job categories do people searching Live In Riot Games Support jobs in Santa Cruz, CA look for? The top searched job categories for Live In Riot Games Support jobs in Santa Cruz, CA are:
What cities near Santa Cruz, CA are hiring for Live In Riot Games Support jobs? Cities near Santa Cruz, CA with the most Live In Riot Games Support job openings:
Infographic showing various Live In Riot Games Support job openings in Santa Cruz, CA as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, 2% Temporary, and 1% Contract. Highlights an 70% Physical, and 30% Remote job distribution, with an average salary of $39,110 per year, or $18.8 per hour.
Technical Director, GenAI - Games

Technical Director, GenAI - Games

Netflix

Los Gatos, CA

Other

Medical, Life, Retirement, PTO

Re-posted 24 days ago


Netflix rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

58th of 67 rated media


Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology.

Come be a part of what's next. We're seeking a passionate engineering leader to spearhead the technical vision and application of Gen AI across our games organization. This role will drive GenAI initiatives across the Games organization, ranging from core infrastructure, to giving teams GenAI superpowers, to supporting entirely novel gameplay experiences for our members.

Key Responsibilities Drive the overall engineering strategy for GenAI in Games. Support Gen AI across our portfolio and studios, both in the creation of new experiences and improving our workflows and pipelines. Lead an organization of engineers, technical designers, and technical artists to experiment and innovate on game-aligned collaborations and exploratory bets.

Engage with game teams to develop prototype features and AI-native gameplay mechanics, ensuring technical viability. Partner with external researchers, developers, and companies that are pioneering work in the Gen AI space. Stay on the forefront of AI research and emerging tools, separating hype from high-leverage opportunities that align with our development and player goals.

Collaborate with our engineering and platform teams to build robust solutions and scale core capabilities (e.g., model inference, fine-tuning pipelines, data infrastructure, etc). Qualifications We're looking for a technical leader who deeply understands the unique landscape of game development and can strategically apply AI/ML to create impactful and transformative player experiences. Games industry experience, demonstrating a comprehensive understanding of the end-to-end game development lifecycle, from concept to live operations

You should be passionate about games and the future of interactive entertainment, with direct involvement in shipping multiple titles. Proven experience leveraging AI/ML in a product environment, with at least the last 2-3 years leading or significantly contributing to Generative AI initiatives (LLMs, diffusion, multimodal systems). Familiarity with AI/ML fundamentals, including core concepts, common ML problems and algorithms, and the end-to-end ML lifecycle (data collection, model training, deployment, monitoring).

Deep understanding of the Gen AI ecosystem - open models, data requirements, infrastructure and tooling, safety frameworks, and the trade-offs between hosted and in-house solutions. Comfortable navigating from research prototypes to production-ready systems in a fast-paced, cross-functional setting, in partnership with engineering and AI research teams and game studios. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses.

You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $600,000.00 - $1,066,000.00

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.

Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment.

Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.


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About Netflix

Sourced by ZipRecruiter

Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Industry

Arts, entertainment, and recreation

Company size

5,001 - 10,000 Employees

Headquarters location

Los Gatos, CA, US

Year founded

1997