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Live In Riot Games Support Jobs in Utah (NOW HIRING)

UKG

SALES EXECUTIVE

Salt Lake City, UT · On-site

$115K/yr

Award-winning Implementation and Customer Support teams dedicated to bringing customers live in ... For sales reps who can prove their HRMS/Payroll game, click the "Apply Online" link. All ...

Kadince

Customer Support Specialist

Ogden, UT · Remote

$17.50 - $23.75/hr

Overview About Kadince Kadince (pronounced cadence) is a fully remote (must live in the USA ... Our Customer Success Specialists are the front line in Kadince support. You'll help customers with ...

AEG

Sr. Director of Game Presentation

Sandy, UT · On-site

Direct the creation and production of in-arena presentations for all Utah Mammoth home games and ... live event productions and create a dynamic in-game atmosphere. Team Management * Provide ...

Akraya

Gaming Software Engineer:

Lehi, UT · Remote

$101.34 - $105.63/hr

Experience with live service game development and managing game updates post-launch is highly desirable. This role is suited for individuals who thrive in a remote working environment, possess a true ...

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Live In Riot Games Support information

What are the key skills and qualifications needed to thrive as a Live In Riot Games Support, and why are they important?

To thrive as a Live In Riot Games Support, you need a deep understanding of gaming, especially Riot Games’ titles, along with troubleshooting and customer service expertise, often supported by relevant experience or certifications. Familiarity with support ticketing systems, live chat platforms, and knowledge base tools is typically required. Strong communication, empathy, and problem-solving skills help deliver exceptional support and resolve player issues efficiently. These abilities are crucial for ensuring player satisfaction and maintaining the reputation of Riot Games’ support services.

What are the main challenges faced by a Live In Riot Games Support and how can applicants prepare for them?

A Live In Riot Games Support professional often deals with assisting gamers in real-time, which requires strong communication skills, patience, and the ability to troubleshoot technical issues quickly. The fast-paced environment can mean handling multiple requests simultaneously, sometimes during peak gaming hours. Applicants should be prepared to work collaboratively with other support agents and escalate complex issues to specialized teams when necessary. Staying up-to-date with game updates and community guidelines is also crucial for providing accurate assistance.

What are Live In Riot Games Support roles?

Live In Riot Games Support roles are customer service positions at Riot Games, the company behind popular games like League of Legends and VALORANT. These support agents assist players with technical issues, account problems, in-game concerns, and general inquiries. They interact with players through various channels including live chat, email, and sometimes phone support. Employees in these roles are expected to have strong communication skills, a good understanding of Riot’s games, and a commitment to providing a positive player experience.

What is the difference between Live In Riot Games Support vs Riot Games Customer Service Representative?

AspectLive In Riot Games SupportRiot Games Customer Service Representative
CredentialsCustomer support experience, gaming knowledgeCustomer support experience, gaming knowledge
Work EnvironmentOn-site, live-in support at Riot facilities or designated housingRemote or on-site customer service roles
Employer & Industry UsageRiot Games, gaming industry, live-in support rolesRiot Games, gaming industry, customer service roles
Search & Comparison IntentUnderstanding live-in support roles at RiotCustomer service roles at Riot

Live In Riot Games Support involves providing on-site, live-in assistance directly at Riot facilities, often requiring a more immersive gaming environment. In contrast, Riot Games Customer Service Representatives typically handle support remotely or on-site without living arrangements. Both roles require gaming knowledge and customer support experience but differ mainly in work setting and responsibilities.

What are the most commonly searched types of Riot Games Support jobs in Utah? The most popular types of Riot Games Support jobs in Utah are:
What are popular job titles related to Live In Riot Games Support jobs in Utah? For Live In Riot Games Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Live In Riot Games Support jobs in Utah look for? The top searched job categories for Live In Riot Games Support jobs in Utah are:
What cities in Utah are hiring for Live In Riot Games Support jobs? Cities in Utah with the most Live In Riot Games Support job openings:
Live In Riot Games Support jobs near you

Great Big Game Show Host, Murray

Great Big Game Show

Salt Lake City, UT • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

We're located in Fashion Place! Copy & paste the link below to learn more about our company!

https://drive.google.com/file/d/11FuxvVgvitGnCObnALAODT71CdAN9hTP/view


THE ROLE:

Great Big Game Show hosts are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Hosts at Great Big Game Show will lead guests through our live game show experiences. In each hour-long game show, contestants earn points for their team by competing in 8-10 minigames. These minigames feature a variety of physical, trivia, luck, and skill challenges, giving every contestant an opportunity to shine. Hosts will introduce each game, add fun commentary, track points, and ultimately award a winner.

Check out the video below to see what it’s like to play Great Big Game Show!
https://youtu.be/EVCngWKjyig?si=1xwolkd96WS2TtxM

Hosts set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-14 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, hosts will introduce each minigame, keep the energy up by adding fun commentary, track points, award a winning team, and ensure every single guest enjoys their experience. After the game, hosts celebrate with guests and reset studio components accurately and efficiently.


HOW HOSTS SERVE OUR GUESTS AND OUR TEAM

● Embodying our mission, vision, and values during every shift

● Leading groups of 2-14 in fun, friendly conversation

● Collecting information and making meaningful connections with guests

● Enthusiastically explaining GBGS games and products

● Using Host software to interact with and adjust the studio environment

● Using UI (User Interface) to operate our game shows

● Giving a recap of the experience in the outro

● Ensuring operational excellence on shift by:

○ Ensuring studio components function properly

○ Using setup sheets to accurately reset studios

○ Cleaning games and the GBGS facility

○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the host

○ Restocking inventory

○ Completing necessary reports

○ Using a company iPhone to record exciting guest moments during games, using an app to combine them into a 30-second highlight video, and sending these to guests

● Immediately and graciously resolving service failures

● Ensuring each guest has a five-star experience and leaves happy


REQUIREMENTS

● Flexible availability. This role often works nights, weekends, and/or holidays.

● Ability to stand for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)

● Ability to engage in public speaking for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)

● Ability to improvise fun, appropriate, professional commentary to suit guests of all ages.

● Proficient in reading, understanding, and memorizing Host scripts to deliver high-quality experiences as a GBGS Host

● Excellent communication skills when speaking with our guests.

● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

● Quickly resetting numerous game components within specific time frames outlined in training.

● Align with GBGS Uniform Standards (listed in the linked job description).


BENEFITS
  • 401(k)
  • 401(k) matching
  • Health Insurance
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Flexible schedule