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Live In Restaurant Call Center Jobs in Hamilton, ON

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... In this role, you will be responsible for engaging with potential clients through various ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... In this role, you will be responsible for engaging with potential clients through various ...

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All JobsLive In Restaurant Call Center JobsLive In Restaurant Call Center Jobs in Hamilton, ON

Live In Restaurant Call Center information

What is the difference between Live In Restaurant Call Center vs Restaurant Reservation Agent?

AspectLive In Restaurant Call CenterRestaurant Reservation Agent
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentRemote or on-site call center, often 24/7 shiftsOn-site or phone-based, typically during business hours
Employer & Industry UsageRestaurants, hospitality, customer supportRestaurants, hospitality, booking services
Search & Comparison IntentUnderstanding job duties, work conditions, and requirementsComparing roles in restaurant booking and customer support

The Live In Restaurant Call Center involves providing customer support via calls, often with overnight or extended hours, while a Restaurant Reservation Agent primarily handles booking inquiries during regular hours. Both roles require strong communication skills and customer service experience, but differ mainly in work hours and environment. Understanding these differences helps job seekers find the role that best fits their schedule and career goals.

What are the most commonly searched types of Restaurant Call Center jobs in Hamilton, ON?

The most popular types of Restaurant Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Live In Restaurant Call Center jobs?

Cities near Hamilton, ON with the most Live In Restaurant Call Center job openings:

Live In Restaurant Call Center jobs near you

Call Center & Contact Center Professionals

Mississauga, ON

Hire Resolve.com
See more jobs at Hire Resolve.comexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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