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Live In Restaurant Call Center Jobs in Florida (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Proven experience working in a contact center environment, preferably within healthcare or a ... Document call details, update member records, and utilize contact center systems and clerical tools ...

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Capital NYC is seeking dynamic individuals to join our team as Call Center Agents in vibrant Miami, FL. As a Call Center Agent at Capital NYC, you will be the first point of contact for our valued ...

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All JobsLive In Restaurant Call Center JobsLive In Restaurant Call Center Jobs in Florida

Live In Restaurant Call Center information

What is the difference between Live In Restaurant Call Center vs Restaurant Reservation Agent?

AspectLive In Restaurant Call CenterRestaurant Reservation Agent
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentRemote or on-site call center, often 24/7 shiftsOn-site or phone-based, typically during business hours
Employer & Industry UsageRestaurants, hospitality, customer supportRestaurants, hospitality, booking services
Search & Comparison IntentUnderstanding job duties, work conditions, and requirementsComparing roles in restaurant booking and customer support

The Live In Restaurant Call Center involves providing customer support via calls, often with overnight or extended hours, while a Restaurant Reservation Agent primarily handles booking inquiries during regular hours. Both roles require strong communication skills and customer service experience, but differ mainly in work hours and environment. Understanding these differences helps job seekers find the role that best fits their schedule and career goals.

What are the most commonly searched types of Restaurant Call Center jobs in Florida?

The most popular types of Restaurant Call Center jobs in Florida are:

Live In Restaurant Call Center jobs near you

Call Center Agent

Independent Living Systems

Miami, FL • On-site

$14.25 - $19/hr

Full-time

Re-posted 26 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.


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