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The LiveIn Sober Living House Manager fosters a recoverycentered, structured, and welcoming residential environment within Ava Health's Sober Living Experience (SLE). This role integrates handson operational oversight with intentional community leadership, cultivating a strong house culture, meaningful resident engagement, elevated living standards, and accountability aligned with recovery values.

SLE prioritizes independent adult functioning, peersupported recovery, and a thoughtfully curated communal lifestyle. Residents typically present with lower clinical acuity but higher levels of autonomy, resources, and expectations-making emotional intelligence, firm boundaries, hospitalitydriven professionalism, and consistent leadership presence essential to success in this role.

The House Manager oversees daily residential operations, facilitates resident onboarding, upholds cleanliness and care standards, enforces house rules, navigates conflict resolution, and maintains ongoing communication with Ava leadership to ensure alignment and continuity of care.

Key Responsibilities

1) House Culture, Community, and Resident Experience

• Serve as the day-to-day cultural leader of the Sober Living residence.
• Create and protect a respectful, recovery-centered community environment.
• Establish a tone of warmth + structure: supportive, clear, and non-negotiable about boundaries.
• Support house connection through intentional routines (check-ins, house meetings, communal meals/activities as applicable).
• Facilitate collaboration with Ava Health therapeutic outpatient services
• Foster peer accountability while ensuring conflicts are managed quickly and professionally.

2) Resident Orientation, Accountability, and House Rules

• Welcome and orient all new residents, including house expectations, community norms, safety guidelines, and logistics.
• Enforce SLE house rules consistently, fairly, and without favoritism.
• Address entitlement dynamics with calm, respectful firmness.
• Coordinate house response to violations (documentation, incident reporting, escalation).
• Facilitate resident communication and problem solving before conflicts become systemic.

3) Operations and House Standards (Hospitality-Level Upkeep)

• Maintain high standards of organization, cleanliness, comfort, and aesthetics.
• Conduct routine house walkthroughs and room checks per policy.
• Track and coordinate supplies, pantry essentials, and basic house inventory.
• Monitor shared spaces for cleanliness and respectful use.
• Ensure house standards reflect the SLE promise of an elevated treatment and living experience.

4) Safety & Risk Awareness

• Maintain ongoing awareness of house safety risks (medications, sharps, contraband, hazards, visitors).
• Monitor resident wellness concerns and escalate appropriately.
• Ensure safety expectations are followed: visitor policy, overnight guest policy, curfews, noise limits, etc.
• Coordinate emergency response as needed (911, leadership escalation, documentation).

5) Coordination, Communication, and Documentation

• Communicate daily/weekly with supervisor on house dynamics, concerns, and needs.
• Maintain documentation such as:
  • incident notes
  • rule violations / behavioral expectations
  • maintenance concerns
  • resident move-in/move-out forms
• Coordinate with facilities/maintenance vendors as needed; report maintenance needs promptly.
• Participate in team meetings and required trainings.

6) Boundaries, Presence, and Professionalism

• Maintain ethical boundaries as a live-in professional (not a peer roommate).
• Demonstrate high relational maturity: calm tone, consistency, non-reactivity.
• Avoid power struggles; use structure, expectation-setting, and escalation pathways.
• Support resident dignity and privacy while maintaining community safety and standards.

Schedule / Live-In Expectations

• House Manager resides on-site and maintains defined availability during agreed-upon coverage hours.
• Receives scheduled personal time off weekly, with coverage coordinated with leadership.
• Must be able to respond to urgent house issues outside of normal hours as required (rare but essential).

Qualifications

Required

• High school diploma or equivalent
• 2+ years experience in sober living, residential operations, behavioral health support roles, or comparable community leadership setting
• Strong conflict resolution and boundary-setting skills
• Comfortable enforcing expectations with residents respectfully and consistently
• Ability to remain calm, professional, and values-driven in high-emotion situations

Preferred

• 3-5 years experience in recovery housing, hospitality/property operations, or residential program support
• Training in motivational interviewing, trauma-informed communication, or restorative conflict practices
• Experience working with affluent clientele / high-expectation environments
• Knowledge of recovery models and peer accountability frameworks

Skills & Competencies

• Commitment to Ava Health's core values of Agency, Service, and Purpose
• Strong judgment, discretion, and reliability
• Hospitality mindset: pride in environment, details, aesthetics, comfort
• Communication: clear, firm, respectful, non-defensive
• Conflict navigation: mediates tension, prevents escalation
• Leadership presence: consistent, grounded, emotionally intelligent
• Administrative competence: documentation, reporting, use of basic software tools

Physical & Environmental Requirements

• Ability to move throughout residence, use stairs (if applicable), and respond to house needs
• Ability to lift up to 30 lbs (basic house supplies)
• Ability to remain on-site for defined periods consistent with live-in expectations