Vancouver Clinic is hiring a full-timePatient Service Specialistfor our busyCall Center. This isa great opportunityfor someone who enjoys helping others, pays close attention to detail, and takes pride in providing excellent customer service. In this role,you'llschedule and reschedule appointments,assistwithinitialphone triage, verify and update patient information, gather details needed for appointments,andprovidehelpful directions. A strong candidate is dependable, organized, comfortable handling a high volume ofcalls, and able to communicate with patients in a warm, professional, and helpful way.
Location:The VIC (18110 SE 34thStreet - Vancouver, WA 98683)
Schedule:Monday through Friday, 9:00a-5:30p
Hiring rangeisgenerally between$19.38/hour to $22.20/hour, and placement in the range depends on an evaluation of experience. *This position is also eligible for the opportunity toparticipatein the Metric-Based Incentive CompensationPlan.*
Additionaldetails:PatientServiceSpecialisthas the potential for off-site workafter successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the localVancouver, WA or Portland, OR area and have a secure home network withminimumupload (5mbps) and download speeds (25mbps).
Vancouver Clinic provides care across a wide range ofmedicaldecisions.This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleaguesseekingor considering care in all areas, is an essential function of all positions at the Clinic.
Pay Range:
$18.70 - $26.17
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.