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Live In Process Mapping Jobs in Winnetka, IL (NOW HIRING)

Akraya

Lending Technology Business Analyst:

Chicago, IL · Remote

$74 - $77/hr

Business Process Mapping (advanced), Requirements Gathering (advanced), Loan Origination Systems ... Experience in the mortgage or consumer lending industry is required, with a preference for ...

Inizio Evoke

Business Analyst

Chicago, IL · Remote

Conduct stakeholder interviews, business process mapping, and gap analysis. * Write clear and ... Track feature readiness, go-live preparation, and change management activities. Data Analysis ...

Press Ganey

Mapping Specialist I

Chicago, IL · Remote

... in the process. Ours is a path of learning and continuous improvement; team efforts chart the ... The Mapping Specialist is assigned to a portfolio of client accounts. The Mapping Specialist is ...

Crowe LLP

NetSuite Manager

Chicago, IL

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology ... live stabilization efforts. * Facilitate requirements gathering, business process mapping, and ...

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How much do live in process mapping jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for live in process mapping in Winnetka, IL is $26.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $31.01 per hour, depending on experience, location, and employer.
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Business Analysis Manager, Operational Excellence

Business Analysis Manager, Operational Excellence

Wolters Kluwer

Chicago, IL • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

32nd of 190 rated software companies

Job description

Wolters Kluwer, Financial & Corporate Compliance division, provides expert compliance services and software solutions for financial institutions, corporations, small and midsize businesses, and law firms.

As the Business Analysis Manager, Operational Excellence, you will playahands-on andstrategicrolein proactivelyidentifying, executing, and sustaining continuous improvement initiatives across Service and FCOE operations.This individual contributor partners with leadership to assess current-state workflows,identifyinefficiencies, and define future-state solutions. The role drives measurable improvements through data-driven analysis, technology enablement, and modern methodologies including Lean, Six Sigma, and Agentic AI. The ideal candidate is curious and strategic, thrives in complexproblem-solving, collaborates effectively across functions, and drives innovation to enhance efficiency, productivity, and the overall customer experience.

In this role you will report to the Associate Director, Business Analysis and work a hybrid schedule from our local office.

Responsibilities:

Operational Excellence & Continuous Improvement

  • Conduct detailed process assessments toidentifyinefficiencies, bottlenecks, risks, and improvement opportunities using Lean, Six Sigma, and other process improvement methodologies.

  • Perform time-motion studies, workflow observations, and quantitative assessments toestablishbaseline performance andidentifyimprovement levers.

  • Create clear andaccuratecurrent-stateandfuture-stateprocess maps using Visio,Lucid, Miro, Smartsheet, or other visualization tools.

  • Drivefinancialand operationalperformance by recommending and implementing improvements that lower operatingexpenses, increase throughput,reduce defects,and improvecost-to-servemetrics.

  • Leadthe development of business cases including cost-benefit analyses, effort estimates,options/alternatives,and risk assessments;translate findings into executive-ready recommendations.

  • Lead cross-functionalimprovement initiatives, working closely with(Operations, Technology, Product, PMO, BPC, and Reporting)to ensuretimelydelivery and measurable outcomes, and manageprojects directly as needed.

  • Track and document initiative progress, risks, escalations,dependencies,and results to support ongoing portfolio visibility and reporting.

  • Develop reusable standards, playbooks, and toolkits that enable consistent ways of working across teams and support scale.

Data, Technology & Insights

  • Use data analytics, reporting tools, and root-cause analysis techniques to diagnose performance issues,quantifyopportunities,andvalidateimpact.

  • Partner with technology teams to explore andvalidateopportunities to apply automation, AI, agentic AI, and other emerging tools to operational workflows.

  • Define, collect, and monitor KPIs and operational metrics that evaluate initiative impact and guide ongoing improvements.

  • Maintain documentationand partner withthe reporting team to createdashboards, and artifacts that support operational performance monitoring and decision-making.

Change Execution & Stakeholder Collaboration

  • Collaborate across departments:Technology, Product, Service Operations, FCOE, and othersto gather requirements,validateprocess changes, and execute improvement plans.

  • Leadchangemanagement activities including communications, training documentation,Standard Operating Procedures (SOP)updates, and adoption support.

  • Act as a trusted advisor to senior stakeholders and leaders by providing clear, structured updates on progress,challenges,risks,and outcomes.

Qualifications:

Education& Certifications

  • Education: MinimumBachelor'sdegree, or equivalentrequired.

  • Bachelor's or Master'sdegreein: BusinessAdministration, Operations Management, Industrial Engineering, Analytics, or related field preferred.

  • Preferred: Lean Six Sigma, Certified Operational Excellence Leader (OPEX-L), Process Improvement Excellence (PIEx), and PMP, SAFe Agile.

Experience

  • 6+ years of experience in operational improvement, service delivery, fulfillment, business analysis, or process optimization roles.

  • Hands-on experience with process mapping, workflow analysis, value stream mapping, and root-cause analysis.

  • Proficiencywith process, mapping, and visualization tools (Visio, Lucid, Miro, Smartsheet, etc.).

  • Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen). Certification is a plus.

  • Experience supporting digital transformation or automation initiatives; familiarity with AI-driven process improvements preferred.

  • Strong analytical skills with the ability to translate data into insights and recommendations.

  • Demonstrated ability to collaborate across functions and influence stakeholders throughstrong communicationand relationship-building skills.

  • Ability to manage multiple projects simultaneously with strong attention to detail.

Tools:

  • Microsoft Office Suite (MS Teams,Word, Excel, PowerPoint, Outlook).

  • ProjectMgmt.Software (Smartsheet, JIRA)

  • Process Workflow Mapping (Visio, Miro, Lucid)

  • Reporting/Analytics (Power BI or equivalent).

Other Knowledge,SkillsorAbilities:

  • Technical Skills:Familiarity with enterprise systems, data analytic tools (i.e.PowerBI)

  • Analytical and Problem-Solving: Strong analytical and critical thinking skills with the ability to interpret data,identifyroot causes, and develop actionable solutions withproficiencyin Excel, Power BI,analyticsand workflow tools.

  • Business andFinancialAcumen: Solid understanding of business operations,strategicplanningand financial modelingfor business case development.

  • Technologyand Innovation Orientation:Familiarity with emerging technologies, including AI,automation tools, and experience working with technology partners to implement digital solutions.

  • Strategic and Tactical: Ability to balance strategic thinking with hands-on execution,endlesscuriosity,and passion for improving processes.

  • Communication:Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership.

  • Change Management:Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.

  • Process Optimization:Skilled in designing and improving workflows,leveragingLean or Six Sigma methodologies.

Travelrequirements

  • Up to10% domestic travel annually.

  • #LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$98,500.00 - $172,700.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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