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We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
The Restaurant Assistant General Manager will be responsible for the direct supervision of all the daily operations in the Ella Mae's Diner restaurant to include restaurant, coffee shop, banquets, and room service as directed by the General Manager and to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

What you have

Previous experience in a food and beverage management role

2 years degree or higher preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to effectively present information to individuals or groups

Proficient with Microsoft Office programs a must, Marriott systems a plus

What you'll do

Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional

Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.

Assist the General Manager with any functions within the restaurant and any banquet functions

Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention

Responsible for the daily function of the restaurant operations

Open and close shifts in accordance with the managers' checklist

Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.

Ensure team is in proper uniform/approved attire

Rotate server stations in a fair manner

Solve issues such as call outs or any other daily issues that should arise with team members

Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience

Ensure that scheduled functions are complete and are set up accurately

Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction

Find solutions to guest issues such as quality of food and service, long wait times, etc.

Ensure guest privacy and security by correctly following hotel procedures

Attempt to limit problems and liability related to customers' drinking by following TIPS practices

Ensure team members are aware of all applicable laws regarding alcoholic beverages

Monitor beverage staff to ensure proper portion control and maintain low beverage cost

Follow SafeStaff sanitary compliance throughout all areas

Monitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of service

Ensure daily side work has been completed prior to staff leaving

Communicate any issues with managers and the next shift

Create a positive atmosphere for guest relations and teamwork

Assist in maintaining a motivated, interactive, positive team

Maintain professionalism with all team members, managers, and guests

Ensure team members are treated fairly and equitably; prioritize team member retention

Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource's assistance

Strive daily to improve service skills with all team members within the department

Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a "hands on" approach

Monitor and track team member performance to ensure a "whole picture" review session

Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members

Communicate and maintain positive inter-departmental relations

Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Food & Beverage when required

Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met

Review all F&B team members' hours worked for payroll compilation and submit to accounting on a timely basis

Control costs by conducting daily/monthly par checks and inventory to review portion control and reduce waste

Assist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager or Director of F&B

Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis

Maintain and monitor "Lost and Found" procedures and policies according to standards

Responsible for sales and profit in the area

Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations

Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available

Maintain compliance with Hotel core values

Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule

Cover General Manager shifts on their days off

Maintain high standards of personal appearance and grooming which includes wearing proper professional attire

Attend meetings as necessary

Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

Physical Demand

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Ability to lift, bend, and carry 25 lbs.

Ability to climb stairs

Corrected vision to normal range

Ability to drive/transport self and others

Ability to travel on occasion for meetings

Ability to work long hours as needed

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.