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Live In L4 Amazon information

How does a live in L4 at Amazon typically collaborate with cross-functional teams?

As a Live In L4 at Amazon, you will regularly collaborate with various teams such as operations, HR, safety, and supply chain. Effective communication and proactive problem-solving are essential, as you'll often coordinate shift schedules, resolve workflow bottlenecks, and implement process improvements with input from multiple stakeholders. Building strong professional relationships and staying adaptable to changing priorities are key to thriving in this fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a live in L4 at Amazon?

To thrive as a Live In L4 Associate at Amazon, you need strong leadership, operational management experience, and a bachelor's degree or equivalent. Familiarity with warehouse management systems (WMS), data analysis tools like Excel, and Amazon's proprietary systems is typically required. Effective communication, problem-solving abilities, and adaptability are crucial soft skills for managing teams and ensuring smooth operations. These skills and qualifications are vital for meeting performance targets, maintaining high standards, and driving team success in a dynamic fulfillment environment.

What is a live in L4 at Amazon?

A Live In L4 at Amazon typically refers to an employee at the Level 4 (L4) position who resides onsite or is available around the clock, often in roles related to fulfillment centers, operations, or supervisory tasks. Level 4 is considered an entry-level management or specialist role within Amazon's internal ranking system. Employees at this level usually oversee teams, manage workflows, and ensure that operational targets are met. The 'Live In' designation may indicate the need for on-premise presence or extended availability, especially in facilities that operate 24/7. This role often requires strong leadership, problem-solving skills, and flexibility.

What is the difference between Live In L4 Amazon vs Live In L3 Amazon?

AspectLive In L4 AmazonLive In L3 Amazon
Required CredentialsHigh school diploma or equivalent; relevant experienceHigh school diploma or equivalent; entry-level experience
Work EnvironmentWarehouse, fulfillment centers, logisticsWarehouse, fulfillment centers, logistics
Job ResponsibilitiesSupervising teams, ensuring safety, managing operationsAssisting with warehouse tasks, basic supervision

Live In L4 Amazon roles typically involve supervisory responsibilities and require more experience, whereas Live In L3 Amazon positions are more entry-level with basic operational tasks. Both roles are based in Amazon warehouses and share similar work environments, but L4 positions often include leadership duties and higher expectations.

What are the most commonly searched types of L4 Amazon jobs in California? The most popular types of L4 Amazon jobs in California are:
What are popular job titles related to Live In L4 Amazon jobs in California? For Live In L4 Amazon jobs in California, the most frequently searched job titles are:
What job categories do people searching Live In L4 Amazon jobs in California look for? The top searched job categories for Live In L4 Amazon jobs in California are:
What cities in California are hiring for Live In L4 Amazon jobs? Cities in California with the most Live In L4 Amazon job openings:
Live In L4 Amazon jobs near you
Infographic showing various Live In L4 Amazon job openings in California as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 33% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Brand Support Program Manager, Amazon Live Self-Service

Amazon

Culver City, CA • On-site

Full-time

Posted 11 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,064 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you passionate about building scalable support systems that empower brand customers to be self-sufficient. Do you thrive at the intersection of customer experience, automation, and cross-functional program management. Amazon Live is looking for a Brand Support Program Manager to own and scale our global brand customer support strategy for Live Self-Service (LSS).
Amazon Live is a rapidly growing livestream shopping experience that connects brands and creators with customers in real-time

As we scale LSS into a global, self-service advertising format, we need a dedicated leader to ensure our support operations are world-class, data-driven, and increasingly automated - enabling brands to set up livestreams, troubleshoot issues, and analyze performance independently.
You will join the Amazon Live Self-Service team, responsible for transforming how we serve LSS customers at scale. This role is critical to enabling a hands-off-the-wheel support model that allows the business to grow exponentially without proportional increases in support costs. You will work cross-functionally with Engineering, Product, Content, and frontline support teams to identify customer pain points, drive automation, and influence product enhancements that unlock true customer self-sufficiency.
Key job responsibilities
- Support Operations Ownership: Own the support ticket tracker end-to-end - ensuring tickets are logged, triaged, and resolved efficiently with clear SLAs and accountability.
- Customer Pain Point Identification: Identify recurring themes from customer feedback, escalate trends to engineering and product teams through monthly reporting and real-time escalation.
- Cross-Functional Communication: Deliver professional, brand-friendly responses that translate technical issues into clear language for non-technical audiences.
- Frontline Partnership: Partner with global frontline support teams to maintain SOPs/FAQs, train on new features, and identify automation solutions.
- Automation & Tooling: Drive automation of ticketing workflows and customer support mechanisms

Partner with engineering to scope and implement efficiency-driving tools.
- Product Enhancements: Influence product roadmap prioritization toward features enabling customer self-sufficiency to reduce global support reliance.
- Knowledge Management: Maintain documentation of common issues and resolutions as a team-wide educational resource.
- Metrics & Reporting: Define and track support KPIs - ticket volume, resolution times, recurring issues, and automation impact - to drive continuous improvement.
A day in the life
ou will own the end-to-end support ticket lifecycle - triaging incoming issues, routing technical problems to engineering, and resolving non-technical inquiries independently. You'll identify patterns in customer feedback and translate them into actionable insights for product and engineering teams. You'll partner with frontline support teams to keep SOPs current, drive automation initiatives that reduce manual effort, and collaborate with product partners to prioritize features enabling customer self-sufficiency.
About the team
The Amazon Live Self-Service team is on a mission to establish LSS as a scalable creative advertising format that brands want to use

Our vision is to empower every LSS customer to be completely self-sufficient, enabling the Amazon Live team to operate hands-off-the-wheel globally. This allows the business to scale exponentially while teams focus on strategic initiatives rather than repetitive support tasks. This role directly supports our SVP goal to grow brand adoption of Amazon Live by establishing a best-in-class support experience that accelerates brands' path to investment in LSS.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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