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Live In First Citizens Bank Jobs in Missouri (NOW HIRING)

First Citizens Bank

Area Executive

Jefferson City, MO · On-site

Overview First Citizens Bank is seeking an accomplished banking executive to lead the growth ... Associates in roles defined to take deposits are accountable for transaction accuracy and ...

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What is the difference between Live In First Citizens Bank vs Customer Service Representative at First Citizens Bank?

AspectLive In First Citizens BankCustomer Service Representative at First Citizens Bank
CredentialsHigh school diploma or equivalent; banking or customer service experience preferredHigh school diploma or equivalent; banking or customer service experience preferred
Work EnvironmentResidential setting, often with on-site accommodationBranch or office environment, typically in a retail branch
Employer UsagePosition specific to banking industry, often with housing benefitsCommon role in banking industry, focused on customer interactions

Live In First Citizens Bank roles involve residing on-site, providing banking services while living at the workplace, often with housing benefits. Customer Service Representatives work in branches, assisting customers face-to-face. Both roles require similar credentials but differ mainly in work environment and living arrangements.

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Sales & Service Representative (Universal Banker)

Kansas City, MO

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 172 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

Full-time

Re-posted 11 days ago

Job description

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Responsibilities & Qualifications
  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
  • Basic Qualifications:
    • High School Diploma or GED
    • 6 months customer service experience
  • Additional Skills and Experiences:
    • 1+ years of sales experience
    • 1+ years of recent, high volume cash-handling ($USD)
    • Prior experience as a Bank Teller or Universal Banker is preferred, but not required

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

Education:UNAVAILABLEEmployment Type: FULL_TIME

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