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Live In First Citizens Bank Jobs in Missouri (NOW HIRING)

First Bank

Relationship Banker - Town & Country

Ballwin, MO · On-site

$18 - $23.50/hr

Open and maintain accounts in accordance with bank standards and applicable requirements. * Process transactions accurately as needed and support daily branch operations. * Maintain accurate ...

First Bank

Relationship Banker - Hampton

Saint Louis, MO · On-site

$19 - $24/hr

About this Role In this role, you are the first point of contact for our clients! In addition to ... First Bank generally does not hire at or near the top of the stated range. The range is driven by ...

First Midwest Bank

Universal Banker

Poplar Bluff, MO

$16 - $20/hr

EOE About First Midwest Bank of Poplar Bluff First Midwest Bank provides the area with innovative banking products and hometown customer service. We know that in an ever-changing digital world we ...

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Live In First Citizens Bank information

What is the difference between Live In First Citizens Bank vs Customer Service Representative at First Citizens Bank?

AspectLive In First Citizens BankCustomer Service Representative at First Citizens Bank
CredentialsHigh school diploma or equivalent; banking or customer service experience preferredHigh school diploma or equivalent; banking or customer service experience preferred
Work EnvironmentResidential setting, often with on-site accommodationBranch or office environment, typically in a retail branch
Employer UsagePosition specific to banking industry, often with housing benefitsCommon role in banking industry, focused on customer interactions

Live In First Citizens Bank roles involve residing on-site, providing banking services while living at the workplace, often with housing benefits. Customer Service Representatives work in branches, assisting customers face-to-face. Both roles require similar credentials but differ mainly in work environment and living arrangements.

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Live In First Citizens Bank jobs near you

Sales & Service Representative (Universal Banker)

First Citizens Bank

Kansas City, MO • On-site

Full-time

Posted 21 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Responsibilities
  • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications
  • Basic Qualifications:
    • High School Diploma or GED
    • 6 months customer service experience
  • Additional Skills and Experiences:
    • 1+ years of sales experience
    • 1+ years of recent, high volume cash-handling ($USD)
    • Prior experience as a Bank Teller or Universal Banker is preferred, but not required

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

Qualifications:
  • Basic Qualifications:
    • High School Diploma or GED
    • 6 months customer service experience
  • Additional Skills and Experiences:
    • 1+ years of sales experience
    • 1+ years of recent, high volume cash-handling ($USD)
    • Prior experience as a Bank Teller or Universal Banker is preferred, but not required

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1

Education:UNAVAILABLEEmployment Type: FULL_TIME

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